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"We had an ocean view room which was super. The room was cleaned every day and additional water was left for us. All the staff were friendly and helpful. "

"Yes"

"Loved the island. Our hotel was good but could use improvements. First impressions not good. No help at the front desk upon arrival, unfriendly staff, nothing about the property explained, not the activities, where things are, nothing. A bell Hop finally helped us to the room. Again nothing was explained by him either. Thank god we are pretty smart people so we figured things out on our own."

"The resort was exactly as expected and more! Loved the vibe of our non-luxury suite, walking out to our outdoor patio for coffee, relaxing on a bed by the pool, so many beautiful plants, birds, and a beautiful iguana “Iggy” who loved sunning himself in the afternoon! The restaurants, bars, beach area and the little shop by the beach area were great! But the best part of our entire stay was the staff! Everyone and I mean everyone was kind, welcoming, engaged in conversations and were always hoping we were enjoying our stay. The front desk staff were always helpful, especially Mayron who went above and beyond to get my husbands cell phone back to him after we realized when we were at the airport that it was left behind! And the maid that cleaned our room every day, she was always bright and cheery and always did an excellent job!! We have traveled a great deal. Many resorts aim to please and are polite. But we could definitely say the people at the Kontiki were authentic and genuinely kind! We could not ask for a better place to stay and will definitely come back and recommend to others!!!! 💗💗💗"

"Hire more employees to get guests checked in. We had to wait an hour and 20 minutes after the check-in time of 4 PM to get into our room."

"Super friendly stuff. The room location was perfect: right next to the pool and the beach, walking distance to shopping center and Downtown. The food is amazing! We truly had a great time!"

"We really totally enjoyed the property everything was perfect. We did not use the spa. The only drawback is that it’s a little far from the city. Ps I did have a trouble getting answer back from my requests. We had friends that were staying at the property and I was trying to be closer to their rooms, but I never did get an answer back. So we ended up at the far side of where they were. It would’ve been nice to get an answer quicker. I am a travel agent. I didn’t like your property so I’ll definitely recommend it. Thank you. "

"Overall, the property is well-maintained. Buffet has lots of international offerings, but the quality is ok. When booking restaurants on premises, the food portions are extremely small. Even with a party of 6, at the barbecue they served us one plate, that's all you could get. It came with one 1/4 piece of corn on the cob, 6 ribs. Requests for more were always acknowledged but never delivered. Lost hot water for several days in the rooms. Bartenders, hit or miss, some were very attentive when tipped, others were more interested in joking with each other, and often I or others were ignored. In one case, a couple sitting at the pool bar asked if they could get some service; they were told to get up and wait in line, then mocked by all the bartenders. Management was non-existent; it seemed most bars were managed by young adults who were more interested in serving locals on day passes than the full-paying guests. Suggest that a review of management practices, with more management on site to see guest experiences. Sad that none of the couples we traveled with will be back or recommend to others. This is a short list. If I owned this hotel, I would be horrified at what is happening."

"Overall, a great experience. The private beaches are amazing! The bed and pillows were a little uncomfortable. Stayed in an Octogon room. The pillows were flat and hard."