Cray Valley East Hotels, London

"This hotel is in a very busy, commercial area, which isn't horrible but can be very noisy at times. The Underground is right around the corner which is great. There are a ton of fast food restaurants and a couple very nice restaurants. As far as the hotel itself.... The staff is extremely helpful!! I mean that, they are great. Unfortunately, the hotel is lacking in many areas. We booked online they Expedia and was sent email letting me know that I could inquire about a free upgrade.... When we arrived, I inquired, and was told I was supposed to do that they Expedia. No such a great start. We got to our room which was tiny...I mean tiny and hot. They came to look into the air conditioning and we decided to just upgrade. Back down the stairs and we did the upgrade. I asked them to make sure the air conditioner worked before we moved ourstuff, I was told they would definitely check. . "

"I had a great stay at the Copthorne Tara Hotel London Kensington and would definitely recommend it. The location is fantastic—just a short walk from Kensington High Street, with easy access to public transportation, shops, and restaurants."

"Very helpful staff. Clean and comfortable. When arrive told was the guest of the day and entitled to free breakfast and late check-out. "

"We upgraded to a studio room with a view. Well worth it!"

"Lovely, warm welcome from Jennai on the front desk who gave us an early check-in and complementary wine when he heard it was my daughter's 21st birthday. Great location."

"Hotel was fantastic! My only negative is the vegetarian options for the cooked breakfast were poor- the vegetarian sausages tasted awful and no veggie bacon option."

"The room was clean and comfortable however the bathroom was very small and there were no suitable mirrors or lights to do hair and make up."

"When checked in, the iPad doesn’t work while typed in my information. That is your only way of check in and out, it should have been check daily are they working properly or not. Apart from that room is what you need for a night stay. There only one towel each. Face towel would have been helpful."

"The room was clean and spacious with a view. Breakfast options were plentiful. The location is convenient for access to central London"