Boutique Hotels & Resorts in Cozumel from AU$80

"Disappointing - have stayed at other Secrets Inclusive properties, this one neglected. Twice in visit, the elevator was broken. I took the stairs (60 up), because elevator was very small and after it broke, did not trust - stairs had no rails. Room was dirty: dust on ceiling fan and shelf behind the bed, hair balls left in our room (not ours). Walls were dirty, also in need of paint. Big mirror never cleaned, toliet area had molded/rusted trim. Both sinks did not drain well, tub did not work. Housekeeping left one handtowel daily, or none, other days one wash cloth to share. One evening power went out (told it was expected), next morning, there was no hot water. Room TV very small for placement far from the couch, rooms need more drawers. Outside fan did not work. Evening activities were poor, not posted clearly / hard to find. Freg was stocked well with beverages, but everytime the door opened, things fell out. Two snacks provided first day, never replinshed. One coffee cup in our room (again, two guests). We were on the top floor - told their was no ice machine on our floor, needed to go to the bar each day for ice. Disappointed in our meals - poor breakfast pastries selection, no jellies. Mexican night, one line for all food, same line chef prepared the tacos - poor set up. The location of the preferred area is horrible, a long walk through the resort to check in after you arrive? We expected Secrets Quality and Standards - SHAME ON HILTON"

"3rd time staying at the property. Just need to work on maintenance of property. Example, the lobby bathrooms were not working during our stay. Staff and room were great. Thanks"

"I have stayed at this property over twenty times. The staff is great. Staff remember you from previous stays. Room was clean and AC is great. Breakfast is always good. The property is beginning to show its age. My only complaint was the WiFi was spotty. In the past I never had WiFi issues and it seemed that way in most areas of the hotel. Overall another great stay, I will stay there again. "

"Incredible stay at the Explorean. The staff were all so attentive and nice. Beautiful and clean resort."