Concord Hotels, New York

"great staff very quick and helpful "

"If you are planning to stay in a hotel with an infant, Park Central Hotel New York is not for you, keep looking for a better option. I contacted the Park Central Hotel New York a week before my arrival to make sure there would be a refrigerator in my room. My 2-month-old baby needs formula, and I must keep it refrigerated to prevent it from spoiling. They told me they'd provide a refrigerator in my room for an additional fee, but when I arrived, they told me all the refrigerators were already reserved. My situation was considered a medical emergency because I had no other food for my 2-month-old, but the guy they called "the engineer" said my best option was to buy a mini-fridge on Amazon. Man, that sounds ridiculous! I paid for breakfast, but they didn't give me meal cards when I checked in. A tip for anyone staying at the Park Central Hotel in New York: tell them you paid for breakfast so they give you meal cards when you check in and you don't have to go back and get them, like I did. I booked a Deluxe room and got a room with a draft coming from every window! The only heater was a fan heater under the window and it wasn't working good enough, so we slept in our jackets the first night. The carpets were dirty and stained, and the bathroom door was scratched, as if a dog had been scratching it. I can't even imagine what a regular room would have been like instead of a Deluxe! On the second day, I asked reception for an extra blanket because we were freezing cold. "

"I texted the front desk for a request, and it was delivered to my room within 10 minutes. Great breakfast selections! "

"The bathroom was a bit small."

"The hotel was so quiet and for that i am very pleased. The room was clean"

"Good"

"The location is absolutely fantastic especially if you’re someone looking to see a lot of broadway productions on your trip. My washroom sink was leaking and the outlet closest to the bed didn’t work. I informed staff who said it would be fixed straight away and neither issues were addressed. The amenities are extremely basic and the suits themselves need to be upgraded. The suits are very dated and poorly kept."

"Great location "

"Nice"