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Reviews of Kingsmuir Hotel

3 out of 5
Kingsmuir Hotel
Pittville Circus, Cheltenham, England

Reviews

7.0

Good

Rating 10 - Excellent. 62 out of 343 reviews" "
Rating 8 - Good. 132 out of 343 reviews" "
Rating 6 - Okay. 83 out of 343 reviews" "
Rating 4 - Poor. 39 out of 343 reviews" "
Rating 2 - Terrible. 27 out of 343 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Marc

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Bed was too hard, shower took ages to get warm and the fridge was noisy
Stayed 1 night in May 2024

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very dated, the wardrobe door had no handle, the bedding was completely mismatched, not even 1 matching pillow case! Carpet was stained and the top of the cupboard was filthy. The fridge was handy as were the tea making facilities. Note it is a keyless, staffless property and the 'included breakfast' was 2 yoghurts, 2 small juice cartons and a pint of milk in the fridge. 2 snack size cornflakes, 2 muesli bars, a tin of oranges and a tin of peaches in the cupboard. No heating at all.
Stayed 2 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
excellent value for money
Stayed 1 night in Apr 2024

10/10 Excellent

Helen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the old traditional property and found it very relaxing and comfortable.
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Tracy

Liked: Cleanliness
Property basic as we already told . Clean great location
Stayed 2 nights in Mar 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Duncab

Liked: Cleanliness, staff & service, property conditions & facilities
Very agreeable
Stayed 1 night in Mar 2024

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

6/10 Okay

Madeleine

The room was adequate and what I expected as I have stayed there before. I chose the hotel again because of the little extras in the room, like cereal, bottle of milk, yogurt, orange, fruit, things not found in other basic rooms. It served my purpose and I will definitely stay again.
Stayed 1 night in Feb 2024

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service
Reasonable for the price
Colleagues were aghast at choice, but if you're happy with basic and go in eyes open then the room was functional, tidy and clean. Had necessary bed, bathroom plus a fridge and microwave if needed. A little bit cold and slightly noisy till traffic died down given old windows but did the job just fine and well for the price. Don't expect Ritz, but fair quality for the price paid.
Stayed 1 night in Nov 2023

6/10 Okay

Madeleine

This was a very basic hotel. It was clean and tidy but what really made it for me were the little extras that you don’t normally now get. There were actual biscuits, fresh fruit, milk, yogurt, orange juice, water bottles in a fridge in the room and also an microwave and even soap and shower gel that weren’t in a wall decanter. Totally unexpected but gratefully received. I would definitely stay there again m. Well done .
Stayed 1 night in Nov 2023

6/10 Okay

Thomas

Liked: Cleanliness
Only stayed one night and was no need for contact with staff hence average score. Comfortable room, en suite bathroom, did not use them but items were provided for a basic breakfast, cereal, porridge pack, milk, tinned fruit, yogurt, cereal bar. Plenty of tea and coffee provided. Fridge in room.
Stayed 1 night in Nov 2023

6/10 Okay

Chris

Stayed 1 night in Nov 2023

8/10 Good

Gemma

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Staff & service
Helpful staff
Basic
Stayed 1 night in Oct 2023

10/10 Excellent

graham

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
simple room and bathroom
Functional clean room. Great for someone who just needs somewhere to stay for a night or 2 and isn't fussed about extra facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Frank

Stayed 1 night in Oct 2023

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Philip

Disliked: Staff & service, amenities, property conditions & facilities
My room was double booked and a person entered the room after I resident. He did have a booking and he had the correct codes, same as mine, to enter the building and the room.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortably Above Average
High ceilings, multitude of plug sockets, good amenities for the price, good position and pleasing views. The codes for the front door and room were initially a pain, but I came to appreciate not having to lug a key around with me.
Stayed 1 night in Sep 2023

10/10 Excellent

phillip

Stayed 1 night in Sep 2023

8/10 Good

Paul

Stayed 1 night in Sep 2023

8/10 Good

Leopold

Liked: Room comfort
Disliked: Property conditions & facilities
OK as Cheap option in Cheltenham
The Kingsmuir continues to be an option for short stays in Cheltenham. The breakfast options have been reduced over the years and no noticable maintenance has been done. It has limited parking, and with a change in the rules for street parking due soon, this may become a problem. Maybe the hotel can secure guest parking when the area around is residents only, (some other hotels in Cheltenham have this)
Stayed 1 night in Aug 2023

8/10 Good

Michael

Stayed 2 nights in Jul 2023

6/10 Okay

Annie

Stayed 3 nights in Jul 2023

8/10 Good

Carl

Liked: Cleanliness, property conditions & facilities, room comfort
Great location.
Stayed 1 night in Jul 2023

4/10 Poor

Chris

Travelled with group
Disliked: Staff & service, property conditions & facilities
It was like a trip back to a 1960s bedsit. Not really a hotel and, consequently, overpriced for what it actually is: a little, grubby room in an old house with very basic, dated facilities. If advertised for half the price, and as a hostel, this might be a fairer representation of the accommodation. Breakfast a huge disappointment: a pack of cornflakes and carton of cheap juice stored in the wardrobe: bizarre!
Stayed 1 night in Jul 2023

10/10 Excellent

Russel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I very much enjoyed the stay, quiet, close to town centre, easily accessible.
Stayed 2 nights in Jun 2023

8/10 Good

Keith

Basic but adequate
Hotel provided all it advertised but it's basic. Manager is friendly and helpful and the hotel is ideally situated to explore the area.
Stayed 2 nights in Jun 2023

2/10 Terrible

Marianne

Travelled with family
Disliked: Staff & service, property conditions & facilities
The price was advertised at £96 yet my card was charged £112! I wasn’t sent the entrance code so had to wait outside the property for 30 minutes while the landlord texted me the room number and code. When he texted, it was for the wrong room and we opened some else’s room with someone inside which scared the women inside and me. It was scary trying to get into our room as it was very dark and the lights were on push timer buttons which kept going off half way through entering the entry code. I had to go back outside and call the owner again. When we finally got into our room, there were bugs in the bed. There was no breakfast just one small packet of variety cornflakes and an Alpen bar in the cupboard. The shower was either to cold or too hot and low pressure. Overall it was an unpleasant experience and very expensive for the quality of the service, interior and lack of proper breakfast.
Stayed 1 night in Jun 2023

8/10 Good

Geoffrey

Liked: Cleanliness, property conditions & facilities
Found suitable parking on side street near hotel. Breakfast was provided but didn't find it in time as it was not obvious where it was
Stayed 1 night in May 2023

10/10 Excellent

MARTIN

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023

2/10 Terrible

Charles

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check-in fine. Old, half eaten food left in fridge alongside new - Yuck! Bin in bathroom hadn't been cleaned out. Vile
Stayed 1 night in Mar 2023

2/10 Terrible

bob

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheep hotel, spend more if you can
The hotel is not staffed, and the sash windows are loose and drafty this was one of the coldest nights of the year. Single glazed loose windows. The breakfast included was a box of cereal and some UHT milk with a tin is fruit. Not the cooked breakfast expected. The bathroom was horrible and from the 50s. Had to run the shower for 20 min to get warm water to drip from it. It was cheep but a wastes of money.
Stayed 1 night in Dec 2022

8/10 Good

Derek

Liked: Cleanliness, staff & service
Only 8 minutes walk to town centre. Ideal for show/meal. Great customer service, my comments taken on board. DIY breakfast in the room is unusual, but well provided and in line with price. We will stay again.

10/10 Excellent

christopher

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay, in a very good location!
Stayed 1 night in Jan 2023

6/10 Okay

Franck

Stayed 1 night in Dec 2022

8/10 Good

Nick

Stayed 1 night in Dec 2022

10/10 Excellent

Trevor

Stayed 1 night in Nov 2022

4/10 Poor

Frank

Disliked: Staff & service, property conditions & facilities
Disappointing, missing any TLC, no frills
When we turned up at the hotel it was very disappointing. THere was no one on site - it was all remote managed and we had been sent 2 codes in an email (front door and room door) to get in. I hadnt realized this so lucky I had a working phone otherwise ringing the bell would have served no purpose... It was also difficult to find the hotel, since Pittville Circus is a circle with a number of houses on, no numbers and no names visible mostly. I ended up calling the remote manager to find out where to go. THe building is nice from the outside, but in our view very run-down. There has not been an attempt to make it look nice inside it seems the investment was purely in putting up drywalls to create as many rooms as possible. THe decor was like you would find in a furniture auction from a diseased relative. The wardrobe was full of dust so didnt put anything in there. THe ensuite was a joke - I couldnt believe how small the room was for toilet, shower, sink. THe mirror in the bathroom was hung up with electrical flex. THe only window was very small. We had been looking forward to a cooked breakfast as there was "free breakfast" indicated on the hotel page. However no one was there. INstead the room had a fridge and we were instructed to fashion our own "continental breakfast" out of the ingredients: 3 yoghurts, 2 fruit juices, 2 mini cornflakes boxes, 2 packets of choco croissant. Extremely disappointing. It was relatively cheap, but in our view not worth it.
Stayed 1 night in Oct 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fine for a quick stop in bu
Stayed 1 night in Oct 2022

4/10 Poor

janet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful stay.
Hotel had scaffolding over it. Builders started work at 7 am. Nowhere was this mentioned when we booked. Dirty underwear under the bed, mould in bathroom. No parking available, contrary to description.
Stayed 1 night in Sep 2022

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

8/10 Good

Julie

Stayed 1 night in Sep 2022

10/10 Excellent

Tracy

Stayed 1 night in Sep 2022

10/10 Excellent

Mair

Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022