Charitas Hotels, Rio de Janeiro

"Let me start by saying the hotel is beautiful, I booked a Junior suite & it was stunning. Unfortunately, our experience at Nacional was disappointing. We arrived for a 5 night stay on Easter Sunday Apr 5th & on arrival the front desk told us we didn't have a reservation even though we'd fully prepaid for our room through Expedia. I showed them copies of the confirmation on the app, the printed email showing it was paid & the message the hotel sent us through the Expedia app the day before providing us with check-in details. After about 30 minutes they found our reservation but in their system it was for the 6th not 5th & they told me to contact Expedia, because it was an Expedia problem, not theirs. I contacted Expedia who confirmed we clearly had a reservation from the 5th-10th, but since it was Easter Sunday the hotel said the only way they can let us check in was if we paid for the night of the 5th & they'd sort it out the next day. So we paid & it turned out the hotel charged it to us as a cash advance instead of a credit card charge, the next day they cancelled the charge, but due to how they processed it we lost out on the exchange & were charged a cash advance fee, When I asked them to fix it they told me to take my issue up with Expedia & my bank. Unfortunately, it didn't get better, they treated us like 2nd class guests during our stay. Housekeeping decided to skip our room on day 1 even though we reminded them twice & we had to ask for towels daily. SO DISAPPOINTING"

"high quality hotel, comfy bed, impressive housekeeping, enjoyed the private beach and bike ride along the coastline best hotel in Rio 10/10👍"

"Thought it had a pool when booked but no pool. The rooms were clean but overall the hotel just felt small and cramped. The elevators were also super slow. "

"The room had a strong smell to cleaning products, couldn’t sleep first night"

"Besides the view, avoid at all costs. Horrible building and terrible staff. Extremely overpriced. "

"Loved the location to everything! Fabulous staff and great food at the hotel restaurant. Highly recommend "

"A very nice place right on the beach."

"Excellent!"

"The services is very good! Hope I could have bigger room."