Search Chailey hotels

"I stayed here due to a late airport arrival, expecting a quiet place to rest but unfortunately, that was not the case. My initial room had a continuous high-frequency humming noise that made it impossible to sleep after a long journey. I was moved to a second room, which had the same issue. Only the third room was noticeably quieter and allowed me to rest. When I raised the issue, I was told the hotel is soundproofed. However, the noise was not external, it appeared to come from internal systems (likely ventilation) and was loud and constant. While I appreciate that the staff eventually found a quieter room and offered a complimentary breakfast (which was excellent) my concern was initially dismissed. I was also informed that I was not the first guest to report this issue. This points to a known internal noise problem that is not being properly addressed. If you are sensitive to noise or need reliable rest (especially after a flight) I would strongly recommend confirming room conditions in advance or considering other options. "

"Great breakfast "

"Very comfortable and well located"

"Great"

"Was only there for about 12 hours but nice staff, clean room "

"The bathroom was dirty and had a foul smell because it was not cleaned after somebody else checked out. There was a sanitary pad rotting in the bin. We had to call reception at night to remove the bin. Very unfriendly staff too. They work in hospitality and should have a welcoming charater. Breakfast was ok "

"Good staff"

"Enjoyed our stay at the Mercure very central to Brighton town centre. But hallways in the hotel could benefit with updating and a deep clean. There were places in the room that needed more attention to cleanliness like behind bathroom door, corner of room where tv was situated needed attention. The balcony could benefit from a jet clean. The staff were very friendly and polite. "

"View from the room was outstanding! Definitely worth visiting the hotel for this. Big comfy bed also. Location great on the seafront. Could hear noise from outside / other guests, but personally this didn't bother me. Hotel in general is tired around the edges, could do with a spruce up especially for the price you pay. Disappointing dinner in the restaurant - much better on offer in Brighton, would venture out. "