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"Get time "

"A present for my brother and sister-in-law. They thoroughly enjoyed their stay, they said it was fantastic, the best 60th birthday present we could have bought them. Thank you for making it special for them."

"There was a good selection at the Breakfast buffet and the cooked breakfasts were delicious. I particularly recommend the Scottish smoked salmon with scrambled eggs. The room was clean. The hand shower performed badly, I found it a faff to get the temperature right and the water pressure was very poor. With no shower curtain the floor became very wet. The creaking floorboards wer atmospheric but not conducive to a good sleep especially when neighbours next door and above got up several times during the night to visit the bathroom. A rather sullen young man was asked to show me to my room but he didn’t immediately take my luggage until I asked for assistance. This is a very old building with steep narrow stairs. There was some initial confusion at the bar when I ordered an Aperol with soda, no Prosecco. The rest of the staff on reception and in the restaurant were friendly and helpful."

"Room is not clean "

"Great location, friendly helpful staff and superb breakfast."

"Rooms clean and tidy. Staff fantastic. They were helpful and friendly. Can’t comment on food as didn’t have any."

"Deadbolt to leave the room jammed and I could not exit. Attempted to call front desk and realized there was no phone in room. Finally made it out and all hotel did was move my room, no offer of an upgrade of compensation. Checked out a day early and they still charged the full stay. "

"Lovely hotel in the centre of town with a great, helpful staff."

"Not made to feel welcome by reception & bar staff! No loo roll in room and when I asked at reception for toilet rolls to be sent to room, I was informed that they don’t do room service and if we had wanted special requests in room then we should have emailed 24 hours before arrival - to be honest I had no idea what she was talking about! Everything was too much trouble! Music and lights turned off in bar between 10.50pm & 11pm leaving us to finish our bottle of wine in semi darkness! At breakfast, music again was turned off and doors shut at 9.55am with staff coming in and out getting drinks from the buffet! Terrible customer service. Wouldn’t recommend and wouldn’t stay again! Britannia hotels have a very low standard. "