Top Hotels Near Cenote Zacil-Ha in Tulum from AU$54

"The staff was wonderful! The food was average, we definitely expected better. We had issues with no hot water for showers which was extremely disappointing. The pools weren’t very clean and the pool interior was very rough. Our biggest issue was the pushy sales for another resort/time share. After saying no and not interested multiple times they continued to push it on us and that was the last thing we wanted to deal with on our vacation."

"We had a lovely stay at Dreams. The beds were super comfortable, it was quiet and the staff were really helpful. "

"There aren’t many options to eat. The power went out for about 6 hours and there was nothing they could do about it."

"Not able to use the air conditioner. It is automatically scheduled. Road to location is dirt road, road inside complex is also dirt road. Complex is in the middle of of nowhere, no taxis pass by. Had trouble with Wi-Fi. Did not received the name of building only 103, but all buildings have a 103 apartment. We were trying to get in the wrong apartment and the owners got upset, because of lack of information."

"Excellent place !!!! The place is like a. Dream!"

"There are bugs in the room. The pool water is dirty, and there is a lack of consideration for guests; it seems the hotel is only focused on making money. It is not worth the price. I recommend not going."

"reception was there during check-in, very nice and helpful. everything was fast and convenience. the place itself is very safe and quite. if driving, there's a gate check-in - need to let them know it's an hotel stay for them to let pass. would stay here again next time in tulum. Parking available onsite which is nice"

"Close to Gran Cenote."

"Impressive in absolute every possible way!!! By far one of the best of the best!!! Food, service, room, price, etc. Unbelievable an huge thanks!"