Castaic Lake Tours and Activities

The light switches were inadequate; the switch needed to be just "flicked". There was no info telling us the only way to turn the lights on throughout the room was to "flick" the switch. The TV remote malfunctioned. The numbers on the TV screen did not indicate which shows were on which channels. There was no luggage rack, so we had to retrieve our packed luggage items from the bed or floor. When I reported the luggage rack issue, the assistant manager said I needed to request one from housekeeping! There was no makeup mirror and the light above the sink was dim. The switch to the small table lamp on the night stand was broken so there was no way to turn it on. A note was on the phone that instructed me to "use the QR code by the bed to access the phone." There was no QR to be found on either side of the bed. The pillows were uncomfortable; my husband's neck ached upon awakening. I was put on hold for about 5 minutes just to get an answer from the simple question, "What is checkout time?" How about placing a small sign indicating checkout time on the small table between the two chairs or on the door? We will not be returning to this hotel.

Reception was clean and staff was nice. We checked in quickly and got a room on corner with view of Hollywood sign. Room was colorful and clean and big enough. Bathroom was spacious and clean organized. But I don’t think we had an exhaust fan in the bathroom but there was a window that was open and helped with the steam. Bathroom has a sliding door rather than a door with a lock. , so no sound proof bathroom. A suggestion, it would be nice to have complementary water bottles in the room.