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Hyatt Zilara Cancun - All Inclusive - Adults Only

Photo gallery for Hyatt Zilara Cancun - All Inclusive - Adults Only

Featured image
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Hyatt Zilara Cancun - All Inclusive - Adults Only

VIP Access

Hyatt Zilara Cancun - All Inclusive - Adults Only

4.5 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500

Explore the area

  • Popular LocationChac Mool Beach4 min walk
  • Popular LocationYamil Lu'um Archaeological Zone13 min walk
  • Popular LocationTequila Museum17 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)21 min drive

Choose dates to view prices

About this area

Cancun

Hyatt Zilara Cancun - All Inclusive - Adults Only is located in Zona Hotelera, a neighbourhood in Cancun, and is in the entertainment district and on the beach. La Isla Shopping Mall and Kukulcan Plaza Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Costa Occidental de Isla Mujeres National Park and Chac Mool Beach. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. With snorkelling, waterskiing and parasailing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Chac Mool Beach - 4 min walk
  • Yamil Lu'um Archaeological Zone - 13 min walk
  • La Isla Shopping Mall - 16 min walk
  • Tequila Museum - 17 min walk
  • Isla Dorada - 20 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • La Adelita Cantina — 1 min walk
  • Asiana — 1 min walk
  • Lorenzillo's - 3 min walk
  • Limoncello - 4 min walk
  • Tacun - 5 min walk

About this property

Hyatt Zilara Cancun - All Inclusive - Adults Only

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Cancun - All Inclusive - Adults Only's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. All 307 rooms boast jetted bathtubs, and offer free minibar items and furnished balconies or patios. Pillowtop beds and 24-hour room service are standard, as are LED TVs with cable channels.
Hyatt Zilara Cancun - All Inclusive - Adults Only offers 307 forms of accommodation with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zen Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Snorkelling
Surfing/boogie boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site
  • Limo/town car service

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Table football
  • Full-service spa
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Shopping
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Japanese
  • Korean
  • Spanish

Business services

  • 24-hour business centre
  • Conference centre (6888 square feet of space)
  • Meeting rooms 6

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 1206 out of 1638 reviews
5 - Excellent 74%
Rating 4 - Good. 276 out of 1638 reviews
4 - Good 17%
Rating 3 - Okay. 81 out of 1638 reviews
3 - Okay 5%
Rating 2 - Poor. 49 out of 1638 reviews
2 - Poor 3%
Rating 1 - Terrible. 26 out of 1638 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Zilara was a wonderful all-inclusive experience. The staff were very friendly and had a strong focus on the customer's experience. The covid protocols were comprehensive compared to their northern neighbor. All food was staff-served with no self-serve option to ensure safe handling. Drinks were delicious, food amazing, and the oceanviews wonderful. One caveat, if ordering room service, expect food to take 30 to 40 minutes to deliver. All alcohol stops being served at 11pm. Be safe and have fun
Stayed 3 nights in Sep 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and extremely friendly
Stayed 7 nights in Sep 2021

4/5 Good

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the many different restaurants. They offered more than just a buffet as part of the inclusivity. They had many activities and performances that keep us entertained and the pool was super clean. There was some confusion with the intake people on our packages we paided for. Our friends got their cabana and bottle and ours told us that the promotion expried even though it was promised to us at time of booking. After sorting that out we got what was promised.
Stayed 7 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and the food was amazing.
Stayed 4 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from our honeymoon at the Zilara and it was amazing. The property itself is beautiful! We stayed in the ocean front jr suit and the view was breathtaking. The entire experience was so great.. from the food, the hotel staff, the beach, everything! We would absolutely return!
Stayed 4 nights in Sep 2021