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Reviews of ANU - University House Hotel

3.5 out of 5
ANU - University House Hotel
1 Balmain Crescent, Acton, ACT

Reviews

8.6

Excellent

Rating 10 - Excellent. 441 out of 987 reviews" "
Rating 8 - Good. 401 out of 987 reviews" "
Rating 6 - Okay. 106 out of 987 reviews" "
Rating 4 - Poor. 30 out of 987 reviews" "
Rating 2 - Terrible. 9 out of 987 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ii is in a beautiful settling, calm and peaceful. My room was more like an apartment, with lounge/study, bedroom and bathroom (no kitchen). The mid-century furniture is well preserved,
Stayed 6 nights in Jan 2020

10/10 Excellent

GordenTallis, Brisbane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uni House is in a great, quiet location. Despite it being an old building it is clean and spacious. Check-in is always easy and the staff are friendly. Fellows bar is also nice for a drink in the afternoon. I would recommend this especially to people who have a car, as it is a bit of a walk into civic.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Front Desk on 8 Jan 2020
Dear Guest, It is great to know that you enjoyed your stay with us. We look forward to welcoming you next time. Kind regards, Front Office

10/10 Excellent

Karin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Front Desk on 8 Jan 2020
Dear Karin, Looks like you thoroughly enjoyed your stay with us and that is what we like to hear. Thank you for the wonderful feedback and we hope to see you next time very soon. Kind regards, Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Net on 29 Dec 2019
Thank you for your feedback. We are glad you have enjoyed your stay!

2/10 Terrible

Roger, Sydney

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 2 nights. There was no air conditioning. The shower was cold. I told the front desk about it the second morning and they said they would check it. Still cold on the second night. It was like staying in an army barracks.
Stayed 1 night in Dec 2019
Response from Net on 29 Dec 2019
Thank you for your feedback. We are sorry we did not meet your expectation regarding Air con in the room and the shower, please rest assured the issue will be looked at by our maintenance team to ensure there is no reoccurrence on your next stay. We hope to welcome you back in the near future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was fine and value for money, staff were polite and helpful.
Stayed 3 nights in Dec 2019
Response from Net on 29 Dec 2019
Thank you for your feedback. We are glad you have enjoyed your stay!

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sad not to be able to have breakfast in Boffins anymore.
Stayed 3 nights in Dec 2019
Response from Net on 29 Dec 2019
Thank you for your feedback which we will definitely take on board. We hope to welcome you back in the near future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Net on 29 Dec 2019
Thank you for your feedback. We are glad you have enjoyed your stay!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what I expected for the price, although they didn’t mention the shared bathroom facilities until the confirmation phone call on the day before I checked in.
Stayed 1 night in Dec 2019
Response from Net on 29 Dec 2019
Thank you for your feedback. We encourage you to check your confirmation letter which will be sent after the reservation has been made to be fully aware of the room type and facilities it comes with. We hope to welcome you back in the near future

4/10 Poor

Scott

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, great ambience, old fashioned comfortable rooms, superb restaurant
Stayed 2 nights in Nov 2019
Response from Net on 29 Dec 2019
Thank you for your feedback. We are glad you have enjoyed your stay!

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Nov 2019
Response from Net on 29 Dec 2019
Thank you for your feedback. We are sorry we did not meet your expectation which resulted in low score. We hope to welcome you back in the near future

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Net on 29 Dec 2019
Thank you for your feedback. We are sorry we did not meet your expectation which resulted in low score. We hope to welcome you back in the near future

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. Pleasant and friendly staff. Restaurants close by.
Stayed 2 nights in Nov 2019
Response from Net on 29 Dec 2019
Thank you for your feedback. We are glad you have enjoyed your stay!

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Net on 29 Dec 2019
Thank you for your feedback. We are glad you have enjoyed your stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Patchy
A convenient place to stay on the ANU campus. Staff were excellent. I appreciated the beautiful courtyard, the in room fridge, large desk, electric jug and tea/coffee. But the bed was not really comfortable (too old); the TV was super tiny; and the seating was hard. Also the cafe was closed all over the weekend (and it was a considerable walk to other cafes).
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice in the last couple of months. we avoided 'Boffins' this time as it is over-priced & you definitely do not get what you pay for. we ate at 'Fellows' which was very enjoyable & much better than 'Boffins'. The accommodation was clean, spacious & comfortable as usual.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and very comfortable room. Walking distance to everything. Lovely check-in staff. Free parking.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
We stay here regularly as it is ideally situated for proximity to activities at ANU as well as close to town and is reasonably priced. Room comfortable and spacious. As always my complaint is always having two single beds rather than a shared bed plus the annoying heavy bathroom door which deliberately swings shut every time one goes in and out of it so filling up the kettle etc is more difficult than it needs to be. Our toilet was difficult to flush plus the tap handle for the shower came off in my hand when I showered. I reported these issues so hopefully they will get fixed. There isn't ever a power point at desk top level for the kettle so we always end up with it sitting down on the carpeted floor. I do think the management could supply an extension cord or improve the set up so that power points are available for use at desk top level. Bending down to floor level is a nuisance.and families with young children would need to be vigilant to prevent scalding injuries from boiling water.
Stayed 1 night in Oct 2019

10/10 Excellent

Jessy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable. The people in the room above were noisy at times
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent. Peaceful ans tranquil...lovely setting.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Too noisy. Every time someone shut a door, walked or used the bathroom upstairs it echoed around the room.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area. Room is very clean. Cafe is a bit basic but manageable.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I missed the text about the shared bathrooms. Not very convenient at 3 a.m.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the architecture, the interiors, the wooden furniture - all gave the place a great feel to staying there. The staff were helpful and friendly. Great food at Boffins! All in all it was a pleasure to stay there, for the 3rd time! Many thanks. Liz
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place without hype and value for money especially for over night stay.
Stayed 1 night in Sep 2019

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to cbd. Clean. Quiet. Good staff friendly. Heloful. Wpukd highly recommend.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Howevrr small Tv and only free to air. Good breakfast at the cafe
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so central to everything and the café was convenient for tired guests.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Couldn't careless
Food at fellows not fresh. Cold water for showers. Staff at fellows lacks hospitality when serving.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
We could all stay together at the one venue. My room was big and warm.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet area close to the city centre. Walk to New Acton precinct for restaurants and entertainment. The lake is also nearby. I enjoyed the retro feel, but still clean and well maintained. The courtyard is a pleasant touch
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking 150 metres from room. Had to take luggage to 3rd floor, no lift. . Built in 1954 and heritage listed, so no renovations. When we complained they moved us to ground level. No microwave and Refrigerator did not work, we had to throw out some food.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
A peaceful, quiet and clean property set in delightful gardens. The rooms are very pleasant and comfortable, staff friendly and efficient, and there are good eating places on the property.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent and the staff very helpful.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Friendly staff Nice mid-century modern building well preserved
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy staying here as it reminds me of the old Bruce Hall and my happy time as a student at ANU In the 80’s
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I don’t approve of gushing, but this property is outstandingly good.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Be careful when you book here. If you take a room with no bathroom (which wasn’t made clear on the booking form) don’t get the one next to the shared bathroom. I was awake all night. And then the smoke alarms went off twice around 6am. The worst night’s sleep I’ve had in a hotel.
Stayed 1 night in Sep 2019

8/10 Good

Judyth

Liked: Cleanliness, staff & service, room comfort
Conveniently located for people visiting ANU
University house has historical value especially with the Fred Ward furniture. The two room suits are spacious- or at least the sitting room is. The queen size bed is comfortable and with the heating on it is comfortably warm. For some reason though each time to stay there I get a dust allergy. Sneezing and itchy eyes. However it is convenient and good value. The recently renovated offing restaurant has an excellent wine list and contemporary menu - but not inexpensive.
Stayed 1 night in Sep 2019