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Best hotel ever

I have to say we have travelled to many places over the years and this is the nicest hotel room we have ever had. It appeared to have everything you could need and comfort as well. The staff were lovely, shout out to Kevin who assisted me with a payment issue. This Hotel Is attached to the Star, with light rail underneath and is also only a short walk to Pyrmont Bay ferry. I definitely intend to stay here again :)

The room was very spacious. Excellent service all around. By day 2 the doorman knew me and would have a bottle of water and towel ready for after my run. Beautiful old building with all the mod cons would definitely stay there next time

Amazing location for everything, clean, modern and comfortable

Arrived really exhausted from driving all day. Check-in was easy and the lady at reception was really friendly. Room was very clean, shower was hot and bed was comfortable. The room was also nice and dark to be able to sleep, and nice and quiet. Exactly what I needed.

Great location for travel out of and into Australia.

Beautiful hotel, fabulous staff, walking distance to many attractions

Good

I arrived early and was told my room was ready and that I could check in immediately for no extra cost. Staff were friendly and welcoming. I enjoyed dinner in the Song kitchen restaurant, it was pleasant and affordable. Restaurant staff were friendly and professional. I was impressed with my overall experience at Song Hotel, and in particular the outstanding customer service I received.

Staff were absolutely amazing!! Lovely hotel room

Very nice welcome from Nicholas at reception and informative too. Room was really nice, bed was great. We even had a balcony. I would have no hesitation in recommending this hotel

Everything staff fruendly abd close to everything

Very quiet for a hotel this close to the airport.

Always a great place to stay, staff are very friendly and helpful. Jackie in the restaurant is super efficient, well organised and dedicated to everyone's needs.

We recently stayed for three nights in a refurbished Horizon Room at the Shangri-La Sydney and were thoroughly impressed from start to finish. The room was spotless, modern, and incredibly well equipped, nothing was overlooked. The nightly delivery of handmade fudge was such a thoughtful and luxurious touch that made us feel genuinely pampered. Having Horizon Club access really elevated our experience. The lounge was a beautiful, serene space to enjoy breakfast, afternoon tea, and a canapé...

Very clean and new facility.

We stayed in the apartment room, which had a washer and dryer. The bed was very comfortable, and the whole room was beautifully presented. Very close to train and bus connections.

Stunning appartment. Luxurious, totally comfortable beds. Spectacular views of Sydney City, Parramatta River. 10 minute walk from transport interchange. Modern, beautiful bathrooms. Everything we wanted. Wish we could have stayed longer. The air conditioning needs servicing and cleaning needs a tiny bit more attention to detail.

Property was a great size, clean and services were great.