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"We booked here for a Pet Freindly stay to see if our dachshund would cope being a traveller. Well from the moment we booked communication was brilliant with the team about their needs for the dog and our needs of them. On arrival a friendly greeting from Ellie and checked in quickly. A small mini bar in the foyer, a book exchange and a morning coffee cart. In the pet friendly 1 bedroom was a dog bed, bowls, bluey mats, bags, treats and a toy. A welcome pup menu with different pup treats and pupcinno's.....this is a well oiled gig! Our girl had lots of pats from the staff. Everyone throughout the property was always happy and smiling and very efficient right down to text messaging to get information to guests each day. The room itself being well thought out with everything you could need. And the personal courtyard such a brilliant concept with pets. As a travel agent it has ticked all boxes for an apartment block."

"YES BAR FULY STOCKED, STAFF HELPFUL AND ALWAYS SMILING, ROOMS CLEAN, DECO VERY NICE "

"Club lounge is really good. Great staff and a good range of food and drinks"

"I always enjoy staying at Mercure when I'm back down on the Gold Coast. The service was friendly at the Bar area. One disappointing thing was the Buffet Breakfast. The quality of the food was poor and the price too high compared to what I experience at other hotels."

"From the receptionist to the restaurant staff to the cleaning staff, everyone was very helpful and friendly. The pre-packaged meals (breakfasts and dinners) were great! Make sure you bring an appetite! The accommodation (Sky Lodge) could not be faulted - the advertised pictures accurately represented the quality of the accommodation. Would definitely return!"

"Great place for families!"

"First of all the location is excellent… right in the middle of the rainforest, although the drive up there is not for the faint hearted. My room was very basic, which was expected. The thing I didn’t like was that the door to the deck didn’t seal at all, so when the wind blew at night it rattled the blinds and kept me awake. Parking spots are very tight for even a modest size car. Food options were limited and expensive. If you are not in a self catering unit you run out of choices quickly. I didn’t do too many activities but the e-bike ride and the morning bird watch were great. I did several solo hikes which were also great. The view of the stars at night was stunning."

"The staff were all amazing,went above and beyond to make my stay anazing. The room service food was the best l have eaten. Truely a wonderful stay."

"Lovely stay. Comfortable, clean and just easy. Facilities are amazing. Its like a little resort. "