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Reviews of NH City Buenos Aires

5 out of 5
NH City Buenos Aires
Bolivar 160, Buenos Aires, Capital Federal

Reviews

8.2

Very good

Rating 10 - Excellent. 367 out of 861 reviews" "
Rating 8 - Good. 320 out of 861 reviews" "
Rating 6 - Okay. 91 out of 861 reviews" "
Rating 4 - Poor. 57 out of 861 reviews" "
Rating 2 - Terrible. 26 out of 861 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Rossana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing like the photos. Hotel lobby nicest thing about it. Room was dated and curtains broken. Some electrical plugs didn't work. Beds were fraying. Poor quality for what we paid for.
Stayed 1 night in Apr 2024
Response from Mariel Cadona- Guest Relations on 18 Apr 2024
Dear Rossana, We want to thank you for your feedback regarding your last stay at NH City. Sorry if the services offered were not enough and we regret many such details. We can assure you that this is not how we normally handle our standards, so we apologize again. Hopefully we can reverse this discomfort; we are available if you want to expand details of your experience. I recommend that you contact the Guest Relations Department of the hotel in advance for your next stay. Kind regards

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Paul

Travelled with family
Liked: Staff & service, amenities
Fair price. Very friendly and great location. Rooms a little dated but overall great
Stayed 3 nights in Mar 2024
Response from Mariel Cadona - Guest Relations on 3 Apr 2024
Dear Paul, Thank you very much for sharing your review after your stay in Nh City!We are glad to know that we managed to provide the service that our guests deserve and that you enjoyed the experience. We also take the chance to take your suggestions and keep improving the quality of the services offered. We look forward to your visit again!Kind regards,

6/10 Okay

Knud, Klampenborg

Disliked: Property conditions & facilities
Warn down old hotek
Stayed 2 nights in Feb 2024
Response from Mariel - Guest Relations on 3 Mar 2024
Dear Knud, We want to thank you for your feedback regarding your last stay at NH City. Sorry if the services offered were not enough and we regret many such details. We can assure you that this is not how we normally handle our standards, so we apologize again. Hopefully we can reverse this discomfort; we are available if you want to expand details of your experience. I recommend that you contact the Guest Relations Department of the hotel in advance for your next stay. Kind regards,

6/10 Okay

agapitus, gainesville

Business traveller
Disliked: Property conditions & facilities
Meh
Stayed 1 night in Feb 2024
Response from Mariel Cadona - Guest Relations on 13 Feb 2024
Dear Agapitus, Thank you for sharing your comment after your stay with us.We take your suggestions to continue improving the quality of our services, as we think every guest deserves.We hope to see you again, Kind regards,

10/10 Excellent

catherine

Travelled with partner
Liked: Amenities
Great hotel
Stayed 3 nights in Jan 2024
Response from Mariel Cadona - Guest Relations on 8 Feb 2024
Dear Catherine, Thank you very much for posting a review through Expedia and sharing your experience following the recent stay at NH City. Our gold is always succeed your expectations! We are delighted that we could ensure a comfortable stay during your visit. We would love to have you again with us!Kind regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Very helpful staff especially with my Spanish speaking. Great location.
Stayed 4 nights in Jan 2024
Response from Mariel - Guest Relations on 30 Jan 2024
Dear Mark, Thank you very much for your time and for sharing your excellent review after your stay in Nh City!We are glad to know that we managed to provide the service that our guests deserve and that you enjoyed the experience. We look forward to your visit again!Kind regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in.
Stayed 1 night in Jan 2024
Response from Mariel Cadona - Guest Relations on 9 Jan 2024
Dear Brian, Thank you very much for posting a review through Expedia and sharing your experience following the recent stay at NH City. Our gold is always succeed your expectations! We are delighted that we could ensure a comfortable stay during your visit. We would love to have you again with us!Kind regards

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, friendly
Friendly service and a comfortable room. Unfortunately some aspects were showing wear/neglect. A light that wouldn’t go off, the safe was missing numerals making it impossible to operate, the bathroom lights could only be operated from by the beds, not on the wall by the bathroom. All minor, but shouldn’t be. Still, I’d stay again.
Stayed 4 nights in Dec 2023
Response from Mariel Cadona - Guest Relations on 9 Jan 2024
Dear Richard, Thank you very much for posting a review through Expedia and sharing your experience following the recent stay at NH City. Our gold is always succeed your expectations! We are delighted that we could ensure a comfortable stay during your visit. We would love to have you again with us!Kind regards

2/10 Terrible

Felix

Business traveller
Disliked: Staff & service, amenities
Staff very unhelpful
Stayed 1 night in Dec 2023
Response from Mariel Cadona - Guest Relations on 9 Jan 2024
Dear Felix, We want to thank you for your feedback regarding your last stay at NH City. Sorry if the services offered were not enough and we regret many such details. We can assure you that this is not how we normally handle our standards, so we apologize again. Hopefully we can reverse this discomfort; we are available if you want to expand details of your experience. I recommend that you contact the Guest Relations Department of the hotel in advance for your next stay. We are available, Kind regards

4/10 Poor

Sonia

Travelled with family
Disliked: Property conditions & facilities
Stayed here only two nights. Room was not ready at check in time, it was ready only an hour later. Was told just to wait, in the lobby or go for a walk, did not offer anything to compensate for the wait. This is an Expedia VIP hotel but did not receive any perks. Room was old, beds were comfortable but not enough lighting, no safe either on our room we had the family quadruple room. Even though the location is perfect based on my experience I wouldn’t stay here again.
Stayed 2 nights in Dec 2023
Response from Mariel - Guest Relations on 4 Jan 2024
Dear Sonia, Thank you for sharing your comment after your stay with us.We take your suggestions to continue improving the quality of our services, as we think every guest deserves.We hope to see you again, Kind regards

4/10 Poor

Joaquin

Stayed 1 night in Dec 2023
Response from Mariel - Guest Relations on 4 Jan 2024
Dear Joaquin, Thank you for sharing your comment after your stay with us.We take your suggestions to continue improving the quality of our services, as we think every guest deserves.We hope to see you again, Kind regards

8/10 Good

Jacques

Central Location.
Great location. Staff friendly and helpful except for the tall one with a head bun who seemed to treat as as beneath her (stuck up). Air can noisy. Room ok not 5 stars
Stayed 5 nights in Dec 2023
Response from Mariel Cadona - Guest Relations on 27 Dec 2023
Dear Jacques, Thank you for sharing your comment after your stay with us.We take your suggestions to continue improving the quality of our services, as we think every guest deserves.We hope to see you again, Kind regardsStaff NH City

10/10 Excellent

Chakrapani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of the hotel was its location. Its right in the middle of center city. There were lot of city landmarks within walking distance. The dining, entertainment, tour options were plenty. The staff was very helful.for anything we needed.
Response from Mariel Cadona - Guest Relations on 21 Dec 2023
Dear Chakrapani, Thank you very much for posting a review through Expedia and sharing your experience following the recent stay at NH City. Our gold is always succeed your expectations! We are delighted that we could ensure a confortable stay during your visit. We would love to have you again with us!Kind regards

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful
Stayed 1 night in Dec 2023
Response from Mariel Cadona - Guest Relations on 23 Dec 2023
Dear Gloria, Thank you very much for posting a review through Expedia and sharing your experience following the recent stay at NH City. Our gold is always succeed your expectations! We are delighted that we could ensure a comfortable stay during your visit. We would love to have you again with us!Kind regards

4/10 Poor

Roxana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Mariel Cadona - Guest Relations on 12 Dec 2023
Dear Roxana, We want to thank you for your feedback regarding your last stay at NH City. Sorry if the services offered were not enough and we regret many such details. We can assure you that this is not how we normally handle our standards, so we apologize again. Hopefully we can reverse this discomfort; we are available if you want to expand details of your experience. I recommend that you contact the Guest Relations Department of the hotel in advance for your next stay. We are available, Kind regards

10/10 Excellent

bita

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have traveled to Argentina 3 times all hotels we stayed at were excellent but this was located at the best place with friendly staff. Breakfast was incredible and centrally located. Highly recommend.
Stayed 7 nights in Nov 2023
Response from Mariel Cadona - Guest Relations on 1 Dec 2023
Dear Bita, Thank you very much for posting a review through Expedia and sharing your experience following the recent stay at NH City. Our gold is always succeed your expectations! We are delighted that we could ensure a confortable stay during your visit. We would love to have you again with us!Kind regards,

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Mariel Cadona - Guest Relations on 1 Dec 2023
Dear Paola, Thank you very much for posting a review through Expedia and sharing your experience following the recent stay at NH City. Our gold is always succeed your expectations! We are delighted that we could ensure a confortable stay during your visit. We would love to have you again with us!Kind regards,

4/10 Poor

Marika

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Receptionist treating me poorly (the check in is after 15- at 8am in the morning) until she found out I had a junior suite booked one day in advance so she was a little bit more kind. Toilet button missing. Old rooms.
Stayed 8 nights in Nov 2023
Response from Mariel Cadona - Guest Relations on 1 Dec 2023
Dear Marika, Thank you for sharing your comment after your stay with us.We are very sorry to read that you were not comfortable with the reception attention, assuring you that it is not the idea of service that we want to provide.We take your suggestions to continue improving our quality and every detail. We hope to see you again, Kind regards

8/10 Good

Liv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 4 nights in Nov 2023
Response from Mariel Cadona - Guest Relations on 1 Dec 2023
Dear Liv, Thank you for sharing this review with us! We are very glad you enjoyed the Experience at Nh City, the services and the amenities offered.Our biggest reward is to receive feedback like yours! Any suggestions is for us a great opportunity to keep elevating the high standards so thank you again!We hope to see you again,Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It took over an hour to check in but was a nice stay otherwise. Fantastic breakfast service.
Stayed 1 night in Nov 2023
Response from Mariel Cadona - Guest Relations on 16 Nov 2023
Dear, Thank you very much for sharing your review after your stay in Nh City!We are glad to know that we managed to provide the service that our guests deserve and that you enjoyed the experience. We also take the chance to take your suggestions and keep improving the quality of the services offered. We look forward to your visit again!Kind regards,

8/10 Good

RICARDO NELSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mariel Cadona - Guest Relations on 16 Nov 2023
Estimado Ricardo, ¡Muchas gracias por compartir su excelente valoración después de la estadía en NH City!Nos alegra saber que logramos brindar el servicio que nuestros huéspedes se merecen y que disfrutó de la experiencia. Aprovechamos también para tomar nota de sus sugerencias y seguir mejorando. ¡Esperamos contar con su visita nuevamente!Saludos cordiales,

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Mariel Cadona - Guest Relations on 31 Oct 2023
Estimado Henry, Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorable, y apreciamos sus amables elogios hacia los miembros de nuestro equipo. Compartiré estos comentarios con ellos y el resto del personal para continuar inspirándolos y motivándolos a brindar un servicio al cliente excepcional.Gracias de nuevo por su tiempo.Esperamos darle la bienvenida de nuevo muy pronto al City Hotel NH.Atentamente,

6/10 Okay

Edmundo

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2023
Response from Mariel Cadona - Guest Relations on 9 Sept 2023
Dear Edmundo, Thank you very much for sharing your excellent review after your stay in Nh City!We are glad to know that we managed to provide the service that our guests deserve and that you enjoyed the experience. We also take the chance to take your suggestions and keep improving the quality of the services offered. We look forward to your visit again!Kind regards,

6/10 Okay

F

Stayed 6 nights in Aug 2023
Response from Mariel Cadona - Guest Relations on 23 Aug 2023
Dear Guest, Thank you for sharing your comment after your stay with us.We take your suggestions to continue improving the quality of our services, as we think every guest deserves.We hope to see you again, Kind regardsStaff NH City

2/10 Terrible

emilia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay in this hotel, is in terrible conditions , pay for 5 nights left the second night. Location is the only benefit but there are more hotels in the area!
Stayed 4 nights in Aug 2023
Response from Mariel Cadona - Guest Relations on 17 Aug 2023
Dear Emilia, Thank you for taking a few minutes of your time to complete our Satisfaction Survey.First of all, we deeply regret that your experience at our hotel has not been satisfactory. I would like to apologize for not being able to meet your expectations during your recent stay. Rest assured that we have shared your feedback with the team and will take steps to correct the problems you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we look forward to welcoming you again and improving your experience soon.Thank you again for choosing to stay with us and for your time sharing your comments.Yours sincerely,

10/10 Excellent

Terrence R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful deco era building.
Beautiful rooms. Perfect location between San Telmo and the casa rosada área. Superb breakfast. Quiet.
Stayed 7 nights in Jul 2023
Response from Mariel Cadona - Guest Relations on 7 Aug 2023
Dear,Thank you for choosing our hotel and sharing your feedback about your experience with us.We are delighted to hear that you had a memorable stay, and appreciate your kind compliments to our team members. I will share these comments with them and the rest of the staff to continue inspiring and motivating them to provide exceptional customer service.Thanks again for your time.We hope to welcome you back very soon to the City Hotel NH.Yours sincerely,

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not return; more bang for my buckelsewhere
We were given a smaller room than I had reserved, on the ground floor. This was due to them not having twin beds available in the room I requested.
Stayed 1 night in Jul 2023
Response from Mariel Cadona - Guest Relations on 17 July 2023
Dear Guest, Thank you for sharing your comment after your stay with us.We take your suggestions to continue improving the quality of our services, as we think every guest deserves.If you want to expand details of your experience. I recommend that you contact the Guest Relations Department of the hotel in advance for your next stay. We hope to see you again, Kind regards

2/10 Terrible

Francisco

Stayed 3 nights in Jul 2023
Response from Mariel Cadona - Guest Relations on 17 July 2023
Dear Francisco, We want to thank you for your feedback regarding your last stay at NH City. Sorry if the services offered were not enough and we regret many such details. We can assure you that this is not how we normally handle our standards, so we apologize again. Hopefully we can reverse this discomfort; we are available if you want to expand details of your experience. I recommend that you contact the Guest Relations Department of the hotel (gr.nhcity@nh-hotels) in advance for your next stay. Kind regards

10/10 Excellent

ANINDYA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an initial glitch with the room but was looked after extremely well by hotel staff particular mention of Guest relation manager Mariel. She is absolutely amazing, helped us with sorting our room and for booking excellent tours for us at the Ranch and Tango show. Thank you so much Mariel, you made our stay in Buenos Aires extra special
Stayed 5 nights in Jul 2023
Response from Mariel Cadona - Guest Relations on 14 July 2023
Dear Anindya, Thank you very much for posting a review through Expedia and sharing your experience following the recent stay at NH City. Our gold is always succeed your expectations! We are delighted that we could ensure a confortable stay during your visit and you enjoy our culture. We would love to have you again with us!Kind regards,

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Mariel Cadona - Guest Relations on 12 July 2023
Dear Chandra, Thank you very much for posting a review through Expedia and sharing your experience following the recent stay at NH Collection Centro Histórico. Our gold is always succeed your expectations! We are delighted that we could ensure a confortable stay during your visit. We would love to have you again with us!Kind regards,

4/10 Poor

Jamil

Business traveller
Ok, but won’t be back
No irons in the room, and will only let you keep one for 20 min - after making several calls. Afterwards let themselves into the room unannounced… Weak internet. Only somewhat clean.
Stayed 1 night in Jul 2023
Response from Mariel Cadona - Guest Relations on 12 July 2023
Dear Jamil,Thank you for taking a few minutes of your time to leave us a comment about your recent stay at NH Collection Centro Histórico. First of all, we deeply regret that your experience at our hotel has not been satisfactory.Rest assured that we have shared your feedback with the team and will take steps to correct the problems you experienced.We are committed to providing memorable experiences with exceptional service. Therefore, we look forward to welcoming you again and improving your experience soon.Thank you again for choosing to stay with us and for your time sharing your comments.Yours sincerely,

10/10 Excellent

Diana

Liked: Staff & service, property conditions & facilities
Everything was really good ! People so friendly and helpful
Stayed 4 nights in Jun 2023
Response from Mariel Cadona - Guest Relations on 27 June 2023
Dear Diana, Dear Mr. Daniel, Thank you for completing our online satisfaction survey about your recent stay with us. We are delighted that you enjoyed your experience at our hotel and especially that it highlights the hospitality and service of the team. We greatly appreciate your kind words, which I have of course conveyed to the rest of the staff. Your feedback is the best reward and motivation to keep working on delivering extraordinary experiences. Thanks again for your feedback, the entire City Hotel NH team is at your disposal and looks forward to welcoming you again very soon. Kind regards,

8/10 Good

Adrian Cole FZ LLE

Liked: Cleanliness, room comfort
Buenos Aires
Great location but hotel is very dated. Clean enough, good bed and friendly bar lady. Otherwise staff were indifferent. Breakfast was uninspiring with lukewarm drinks and food.
Stayed 3 nights in May 2023
Response from Mariel - Guest Relations on 16 May 2023
Dear Adrian, Thank you for sharing this review with us! We are very glad you enjoyed the Experience at Nh City, the services and the amenities offered.Our biggest reward is to receive feedback like yours! Any suggestions is for us a great opportunity to keep elevating the high standards so thank you again!We hope to see you again,Kind regards.

4/10 Poor

SEBASTIAN

Stayed 5 nights in Apr 2023
Response from Mariel - Guest Relations on 16 May 2023
Dear Sebastian, We want to thank you for your feedback regarding your last stay at NH City. Sorry if the services offered were not enough and we regret many such details. We can assure you that this is not how we normally handle our standards, so we apologize again. Hopefully we can reverse this discomfort; we are available if you want to expand details of your experience. I recommend that you contact the Guest Relations Department of the hotel in advance for your next stay. We are available, Kind regards

10/10 Excellent

Eton

Stayed 1 night in Apr 2023
Response from Mariel Cadona - Guest Relations on 12 May 2023
Estimado Eton, ¡Muchas gracias por compartir su excelente valoración después de la estadía en NH City!Nuestra mayor recompensa es recibir comentarios como el suyo!Nos alegra saber que logramos brindar el servicio que nuestros huéspedes se merecen y que disfrutó de la experiencia¡Esperamos contar con su visita nuevamente!Saludos cordiales, Team NH City

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A well-placed hotel for a city break - centrally located for many attractions, and easy transportation options to others - and in a comfortable, safe neighbourhood. The room was a bit outdated, but clean, cozy and comfortable. My Expedia VIP status, however, went unrecognized in any way.
Stayed 11 nights in Apr 2023
Response from Mariel Cadona - Guest Relations on 21 Apr 2023
Dear Adam, Thank you very much for sharing your review after your stay in Nh City!We are glad to know that we managed to provide the service that our guests deserve and that you enjoyed the experience. We also take the chance to take your suggestions and keep improving the quality of the services offered. We look forward to your visit again!Kind regards,

2/10 Terrible

Lizbeth

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
The building is old and has little maintenance (our AC barely worked) but the real dealbreaker was staff’s attitude. I found one of the towels provided was awfully dirty (it had blood stains!) and tried calling reception to receive new towels with no luck. I went to reception and staff received the towel as if that was completely normal, they promised to send a new set of towels and even after 2 reminders did not…
Stayed 2 nights in Apr 2023
Response from Mariel Cadona - Guest Relations on 24 Apr 2023
Dear Lizbeth, We want to thank you for your feedback regarding your last stay at NH City. Sorry if the services offered were not enough and we regret many such details. We can assure you that this is not how we normally handle our standards, so we apologize again. Hopefully we can reverse this discomfort; we are available if you want to expand details of your experience. I recommend that you contact the Guest Relations Department of the hotel in advance for your next stay. We are available, Kind regardsTeam NH City

6/10 Okay

Ricamari

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Mariel Cadona - Guest Relations on 1 May 2023
Estimado Ricamari, ¡Muchas gracias por compartir su valoración después de la estadía en NH City!Nos alegra saber que logramos brindar el servicio que nuestros huéspedes se merecen y que disfrutó de la experiencia. Aprovechamos también para tomar nota de sus sugerencias y seguir mejorando. ¡Esperamos contar con su visita nuevamente!Saludos cordiales,

8/10 Good

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good
Stayed 1 night in Apr 2023
Response from Mariel Cadona - Guest Relations on 6 Apr 2023
Dear Jaclyn, Thank you very much for sharing your review after your stay in Nh City!We are glad to know that we managed to provide the service that our guests deserve and that you enjoyed the experience. We also take the chance to take your suggestions and keep improving the quality of the services offered. We look forward to your visit again!Kind regards, Team NH City

8/10 Good

Diego A., Plantation

Travelled with family and small children
Liked: Staff & service
Very dated hotel.. although close to major attractions surrounding areas are very very dirty and lonely at nights, feels unsafe. Would have rather stayed in Recoleta, Palermo or Puerto Madero areas.
Stayed 10 nights in Mar 2023
Response from Mariel - Guest Relations on 30 Mar 2023
Dear Diego, Thank you very much for sharing your review after your stay in Nh City!We are glad to know that we managed to provide the service that our guests deserve and that you enjoyed the experience. We also take the chance to take your suggestions and keep improving the quality of the services offered. We look forward to your visit again!Kind regards,

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were pleasant but struggled to provide answers to our questions around things to do in Buenos Aires (ie. booking tickets). The hotel was in a great location, right next to the Plaza de Mayo and walkable to a variety of areas. The rooftop pool are view are fantastic. The room was exactly as it was pictured. Unfortunately the toilet leaked. Overall - a great stay and a recommended hotel!
Stayed 4 nights in Mar 2023
Response from Mariel Cadona - Guest Relations on 28 Mar 2023
Dear Amy, Thank you for sharing this excellent review with us! We are very glad you enjoyed the Experience at Nh City, the services and the amenities offered.Our biggest reward is to receive feedback like yours! Any suggestions is for us a great opportunity to keep elevating the high standards so thank you again!We hope to see you again,Kind regards.Team NH City

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service
Excellent location, couldnt be better for BA
Stunning pool are, fantastic breakfast and wonderful staff. The room was dated and the aircon was too loud for sleeping. Our curtain was also falling off the rail. Excellent location, couldnt be better for Buenos Aires
Stayed 1 night in Mar 2023
Response from Mariel Cadona - Guest Relations on 28 Mar 2023
Dear Patrick, Thank you for sharing this excellent review with us! We are very glad you enjoyed the Experience at Nh City.Our biggest reward is to receive feedback like yours! Any suggestions is for us a great opportunity to keep elevating the high standards so thank you again!We hope to see you again,Kind regards.Team NH City

4/10 Poor

Edlira

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very old hotel. Barely a 3 star hotel. I don’t understand how Expedia lists this hotel VIP. Everything is so old and run down. The front desk has only 1 person and you have to wait so long to even get an answer. Impossible to get a different room, don’t even think to get in upgrade even though the booking is VIP. Some attitude from front desk staff. The location is very good. Breakfast is basic
Stayed 3 nights in Mar 2023
Response from Mariel Cadona - Guest Relations on 24 Mar 2023
Dear Edlira, We want to thank you for your feedback regarding your last stay at NH City. Sorry if the services offered were not enough and we regret many such details. We can assure you that this is not how we normally handle our standards, so we apologize again. Hopefully we can reverse this discomfort; we are available if you want to expand details of your experience. I recommend that you contact the Guest Relations Department of the hotel in advance for your next stay. We are available, Kind regards

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great
Stayed 1 night in Mar 2023
Response from Mariel Cadona - Guest Relations on 13 Mar 2023
Dear Joseph,Thank you very much for sharing your excellent review after your stay in Nh City!We are glad to know that we managed to provide the service that our guests deserve and that you enjoyed the experience. We look forward to your visit again!Kind regards, Team NH City

8/10 Good

Angela

Stayed 2 nights in Feb 2023
Response from Mariel Cadona - Guest Relations on 24 Mar 2023
Estimada Angela, ¡Muchas gracias por compartir su valoración después de la estadía en NH City!Nos alegra saber que logramos brindar el servicio que nuestros huéspedes se merecen y que disfrutó de la experiencia. Aprovechamos también para tomar nota de sus sugerencias y seguir mejorando. ¡Esperamos contar con su visita nuevamente!Saludos cordiales,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in this vibrant, exciting city. Reception staff and porters were excellent in resolving a difficult situation due to large ( peaceful) demonstration nearby. Particularly as taxis couldn’t access hotel due to road closures…..they sorted it exceptionally well.
Stayed 2 nights in Feb 2023
Response from Mariel Cadona - Guest Relations on 8 Mar 2023
Dear David, Thank you very much for sharing your excellent review after your stay in Nh City!We are glad to know that we managed to provide the service that our guests deserve and that you enjoyed the experience. We look forward to your visit again!Kind regards, Team NH City

8/10 Good

Jennifer, Camas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Mariel Cadona - Guest Relations on 8 Mar 2023
Dear Jennifer, Thank you very much for sharing your review after your stay in Nh City!We are glad to know that we managed to provide the service that our guests deserve and that you enjoyed the experience. We also take the chance to take your suggestions and keep improving the quality of the services offered. We look forward to your visit again!Kind regards, Team NH City

4/10 Poor

Timofey

Stayed 3 nights in Feb 2023
Response from Mariel - Guest Relations on 16 Feb 2023
Dear Timofey, We want to thank you for your feedback regarding your last stay at NH City. Sorry if the services offered were not enough and we regret many such details. We can assure you that this is not how we normally handle our standards, so we apologize again. Of course, we have taken your comments and suggestions, to work and improve every detail.Hopefully we can reverse this discomfort; we are available if you want to expand details of the experience. We are available, Kind regards.

10/10 Excellent

Miriam

Stayed 1 night in Feb 2023
Response from Mariel Cadona - Guest Relations on 16 Nov 2023
Dear Miriam, Thank you very much for posting a review through Expedia and sharing your experience following the recent stay at NH City. Our gold is always succeed your expectations! We are delighted that we could ensure a confortable stay during your visit. We would love to have you again with us!Kind regards,