3/5 Okay
Michael
26 May 2022
Reception nice and fresh smelling, maybe a bit over powering. Friendly service for check in. Mattress was like cement, I waited over 5 hours after I complained. Was waiting for a pillow topper to be put on. Pillows on bed were useless, had no life. Asked for new ones but never received. Smoking on balcony … is disgusting, can’t believe this is still allowed. Room was clean and tidy but dusty. I was sneezing a lot. The lift is terrible. The bed linen and towels though were crisp and clean… I was very happy with that. Just a pity about the rest. Don’t think I’d stay here again… was disappointed in waiting so long for a pillow topper… I understand I’m not the only guest but when I get told that it was getting sort out straight away and then wait so long…not good enough for me and also the smoking on the balcony… the stench from the smoking still comes through to the room. It was gross.
Stayed 7 nights in May 2022