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"This hotel was lovely. It is in a terrific central location, but it is on a quiet street. We stayed on the Red Level, and the access to the lounge was great. I worked there some afternoons, and it made working on vacation a little better! I would not hesitate to return!"

"The hotel staff are warm ,accommodating and spectacular … The rooms are comfortable and clean… Excellent "

"Excellent service, super clean room, great hospitality. "

"Disappointed that I had to call down to have them turn music off in an outside courtyard at 10:45 pm when nobody was outside and it was 7 degrees. I was offered a new room which would have caused me more discomfort than them turning off the music."

"Great staff ! Very helpful "

"Stayed 3 nights and was so happy with the choice of this hotel. The location is excellent and staff was very friendly."

"Ok"

"For a 4 star hotel it was disappointing to see there was no facilities in the room to make a cup of tea. At night I had to go downstairs to the bar and pay 2.50 Euros each time i would want a cup of tea…But they have a full stock up mini bar with alcoholic drinks which to me was useless. Not even a complimentary water bottle on arrival"

"A spectacular stay in the perfect spot. Everything was impeccably clean, the atmosphere of the hotel is very pleasant, and the rooms are very comfortable. But what truly made the difference was the kindness and friendliness of the entire staff. They made us feel welcome at all times and turned the experience into something magical and special. We would definitely choose this hotel again when we return to Madrid. Highly recommended!"