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Reviews of The Residence on Thonglor by UHG

4 out of 5
The Residence on Thonglor by UHG
73 Sukhumvit Soi 55, Sukhumvit Road Klongtoey, Wattana, Bangkok

Reviews

8.6

Excellent

Rating 10 - Excellent. 62 out of 123 reviews" "
Rating 8 - Good. 44 out of 123 reviews" "
Rating 6 - Okay. 7 out of 123 reviews" "
Rating 4 - Poor. 7 out of 123 reviews" "
Rating 2 - Terrible. 3 out of 123 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Our panoramic view of the numerous power cables was obscured by having to have the curtains closed or we would have become a tourist attraction when using the bathroom from our 1st floor room.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here every year since 2016 and it’s so nice and overall convenient that I never even look elsewhere. Always at this residence
Stayed 6 nights in Sep 2023

10/10 Excellent

Eng Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 day but will definitely be coming back! Only have good impressions n happy memories. Staff was helpful n professional. Can’t say more for location except convenience . Highly recommended! 😊
Stayed 1 night in Sep 2023

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If they can provide pick up shuttle from Thonglor bts station, it will be prefect.
Stayed 5 nights in Jul 2023

10/10 Excellent

Fredric

Stayed 2 nights in Apr 2023
Response from Management Team on 30 May 2023
I would like to take this opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us.Thank you for your valued patronage. From all of us. We look forward towelcoming you again at any one of our serviced residences.

8/10 Good

Thanumas

Stayed 3 nights in Mar 2023

8/10 Good

Natthinan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad
Stayed 1 night in Mar 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff good location Good size room Enjoyable breakfast
Stayed 3 nights in Dec 2021

10/10 Excellent

Nicole, Bristol

Stayed 1 night in Dec 2021

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2021

10/10 Excellent

Vivian Trang, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really nice, very helpful, the front desk and bell man too. Especially the manager Nikki, she went out her ways to accommodate my needs. Breakfast is great, they change every day. What i like the most is they have quite good variety of veggies, and 3 kind of fruits. Also Thai and international dishes. Washing machine is very convenient, especially for my long stay of half a month. Unfortunately, when i boooked the room, in the description there was " a mini fridge" but they couldn't provide me one for my 8 nights stay, so i have to change hotel, and come back for the other 6 days on my booking, since the manager promised that i would have a mini fridge ( i will have surgery so i need my medications, foods, drinks, etc next to me in the room).
Stayed 3 nights in Dec 2021

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little too far to BTS and other local Malls. Otherwise a good choice of hotel Nice compact swimming pool Variety of choice for breakfast a bit limited
Stayed 2 nights in Nov 2021

10/10 Excellent

Pakaporn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 3 nights in Nov 2021

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Very well maintained hotel-nice small pool Service overall very good Situated in a good area
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great Price
Parking was tight. The second day we had to park on the street and risked getting towed as the hotel didn't have enough space. Overall experience was good. Staff was friendly & helpful. My room was spacious and having a washing machine with a drying rack was awesome. The location was good, but I didn't like the view of a hospital right next door from my balcony.
Stayed 2 nights in Oct 2021

10/10 Excellent

Shaquib, ELMHURST

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Aug 2021

4/10 Poor

Sarah

Travelled with partner
Disliked: Amenities, property conditions & facilities
We had 2 bookings at this property , for 2 nights and 10nights with a gap of 5 nights in between as Inwent for surgery , also my friend booked there . Our first booking they couldn’t find it for over an hour , before we went to the hotel as we knew bangkok was on lockdown and we where going up from phuket sandbox for surgery i called to check if the pool area and gym are open they said yes when we got there it was all closed you couldn’t even sit by the pool atleast , when my friend booked we made it clear that she will book there on one condition that we will be on same floor , but when we got there we got separate floors , they said they will move gair the day aftet , the day aftet came and still put her on a different floor , constant problems with wifi , breakfast was hood but should include some more western breakfast not soup noodle rice and curry for breakfast 😂! Anyways the overall stay was fine but we left earlier than we booked couldn’t stand the place , did nit even ask for the ither 5 day refund but because one of towels got a bit dsmaged with betadine they had the face to charge us 200 baht . Ohh and hotel restaurant and room service only till noon !
Stayed 10 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing location and services.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Cleanliness is a big issue here. Bathroom is full of mold; be it on tile edge, shower enclosure, and everywhere that get wet. Bedroom floor is crack and also have mold along the run. Also, be sure to check for missing liquid soap, shampoo and hand soap as they have a notification right in your room stating that you will be charged for the missing at checkout. Considering the number of room, parking space is very limited (approx. 20 cars at best). Do prepared to look for a back up paid parking.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Service curtailed by Covid-19
I have stayed here on two previous occasions and had very good experiences on both occasions. This time however was decidedly different. Checkin and checkout both took far too long and we were not given any indication as to why this was. Very poor service in comparison with pre-Covid times.
Stayed 1 night in Jun 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent but rough around the edges
Booked the 1 bedroom with view. View was good, room was large with high ceilings. Sofa had a hole in it, hot water in the bathroom was either boiling hot or not enough. It keeps increasing and decreasing, no happy medium. TV reception was poor. The staff were very attentive. It was decent for the price, for one night. I doubt I'd go back due to condition and hot water issues.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The room was spacious, nice and had a small kitchen for cooking. I Enjoyed being able to cook breakfast for me and my wife in the mornings before heading out to walk around. Unfortunately due to the covid 19 restrictions we were unable to use the amenities such as the pool and fitness room.
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Kirati Srichawla

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2020
Response from Yuy on 31 Oct 2020
Dear Sir or madam, Thank you very much for choosing to stay at The Residence on Thonglor. We are appreciate your compliments to our hotel. We hope you enjoyed to stay with us and come back here for the next trip in Bangkok. Best regards., Wannapat (Front Office Manager)

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Yuy on 19 Oct 2020
Dear Sir or madam, Thank you very much for choosing to stay at The Residence on Thonglor. We are appreciate your compliments to our hotel. We hope you enjoyed to stay with us and come back here for the next trip in Bangkok. Best regards., Wannapat (Front Office Manager)

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Body lotion would have been a great amenity to have in the room
Stayed 1 night in Oct 2020
Response from Yuy on 18 Oct 2020
Dear Sir or madam, Thank you very much for choosing to stay at The Residence on Thonglor. We are appreciate your compliments to our hotel. We hope you enjoyed to stay with us and come back here for the next trip in Bangkok. Best regards., Wannapat (Front Office Manager)

6/10 Okay

Verified traveller

Business traveller
There is no shower? You have to sit in the tub and rinse yourself off like a 5 year old child ?
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from Lannaphat/ Hotel Manager on 21 Aug 2020
Thank you very much for your review. We look forward to welcoming you back again in the future. Best regards,

10/10 Excellent

HKMark, Hong Kong

Travelled with partner
Liked: Cleanliness, amenities
This property is excellent value and very well located too. The maintenance is good, rooms are clean and fresh looking. We had a strangely noisy aircon condenser unit (unusual for Daikin brand) but otherwise noises (like the road) were not a problem at all. One lift was out of service for some reason and there was a good suggestion to "take the stairs" but upon reaching the top floor/pool deck, the door was disappointingly locked. Carparking was like playing shuffling cards on a table with far fewer spaces than really needed, but it looks like everyone was accommodated in the end. The most disappointing thing was a complete lack of response to questions asked in the Expedia app - that leaves a poor feeling before arriving at the hotel. In spite of that I have still rated 5 stars as I ended up quite satisfied.
Stayed 1 night in Jul 2020
Response from Lannaphat/ Hotel Manager on 21 Aug 2020
Dear HKMark, Thank you for your feedback. We are sorry to hear about your disappointment with the noisy from aircon and that we could not make your stay more comfortable. As we are keen to make improvements to enhance our guest overall stay at our hotel, I have shared your feedback with the management team. Please allow us to look into your concern. Yours sincerely

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Very nice and clean. Great service. Family Mart is nearby.
Stayed 1 night in Jul 2020
Response from Lannaphat/ Hotel Manager on 14 July 2020
Dear Sir/Madam, We are grateful for your positive comments towards our hotel is very nice and clean, great service and Family Mart is nearby. Once again, thank you and we look forward to serving you again on your next visit! Best Regards,

2/10 Terrible

Tep, Bangkok

Travelled with partner
Disliked: Cleanliness
I went here once before and It was great. But this time they put us on the first floor which is fine but the lady apologized for it which I though nothing of. But then the room we got was old and and run down. It clearly needs fixing. The bed was super lumpy on one side. The walls are paper thin it was so noisy just from people walking. It was like this floor was neglected but they still rented it out anyways. They didn't even show us any pictures too but I was here once so I thought it should be OK becuase the last time was so good. I want a redund
Stayed 1 night in Jun 2020
Response from Lannaphat/ Hotel Manager on 5 July 2020
Dear Khun Tep, Thank you for taking the time to share your experience of your recently stayed at The Residence on Thonglor! Please accept my sincere apology for your inconvenience stay. while we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions to the old room, bed was lumpy and noise from outside. Please be assured that I will coordinate the plans for these enhancements with respective team members. We will continue in our improvement effort to provide excellent service and products to our guests. Once again, thank you for staying with us. We look forward to welcoming you again by giving us another opportunity to serve you better. Best regards,

8/10 Good

Tay

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2020
Response from Lannaphat/ Hotel Manager on 26 June 2020
Dear Tay, Thank you for sharing your experience at The Residence on Thonglor! We hope to welcome you back on your next visit again. Best Regards,

10/10 Excellent

JAMES

Travelled with group
Liked: Cleanliness, room comfort
Referred by friends and enjoyed my stay. Repairs to hot water were fixed in less than 10 minutes. Reception desk were a delight to deal with.
Stayed 4 nights in Jun 2020

10/10 Excellent

Brandon

Liked: Cleanliness, room comfort
Residential Feel
I took advantage of the gym and pool facilities. I enjoyed my stay and the Condo like feel to the t coming and going.
Stayed 3 nights in May 2020
Response from Lannaphat/ Hotel Manager on 3 June 2020
Dear Brandon, Thank you for sharing your excellance review your stay at The Residence on Thonglor! We are appreciated to hear that you enjoyed your stay with us. Once again, thank you and we look forward to serving you again on the next time. Best Regards,

10/10 Excellent

L F R

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020
Response from Yuy on 31 Mar 2020
Dear Sir or Madam, We would like to take this opportunity to thank you for selecting us as your preferred accommodation stay. We appreciated your compliments to our room and our services. We hope to welcome you back on your next visit. Best Regards, Wannapat T. Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Very comfortable and conveniently located in the middle of Thonglor street. Lots of nice restaurants and bars in the area. Nice pool, comfy bed, clean.
Stayed 1 night in Mar 2020
Response from Yuy on 31 Mar 2020
Dear Sir or Madam, We would like to take this opportunity to thank you for selecting us as your preferred accommodation stay. We appreciated your compliments to our room and our services. We hope to welcome you back on your next visit. Best Regards, Wannapat T. Front Office Manager

8/10 Good

PONG TOMMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Had a great overall experience, very clean, very attentative staff - my only feedback was that the wifi was abit slow in my room
Stayed 7 nights in Feb 2020
Response from Ja on 11 Apr 2020
Thank you for sharing your feedback with us. We appreciated to hear that you had a great experience stay with us. And we very appreciated of your complements to our cleanliness and our staff services. My apologies for the wifi was a bit slow during your stay. Please be assured that I will coordinate the plans to improvement on this matter to provide excellent service and products to our guests. We look forward to welcome you back in nearly future again. Best Regards, Manaschawee Sakda General Manager

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Lannaphat/ Hotel Manager on 15 Feb 2020
Thank you very much for excellent score. Please do visit us again soon. Yours sincerely

8/10 Good

Hojun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good to stay in the room. However, there was one thing uncomfortable. Water pressure was not strong...swimming pool on the top was the great!!
Stayed 2 nights in Jan 2020
Response from Yuy on 2 Feb 2020
Dear Sir or Madam, Thank you very much for choosing to stay at The Residence on Thonglor. We are appreciate your compliments to our swimming pool and hotel. We hope you enjoyed to stay with us and come back here for the next trip in Bangkok. Best regards, Wannapat (Front Office Manager)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Room was nice, food was good, view from pool was great especially at night
Stayed 2 nights in Jan 2020
Response from Lannaphat/ Hotel Manager on 26 Jan 2020
Thank you very much, we are very glad to hear you enjoyed withthe room was nice, good food and great view from pool in the night time. We look forward to welcoming you back again in the future. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greet rooftop pool. Breakfast was delicious. Room small but very nice.
Stayed 3 nights in Jan 2020
Response from Yuy on 18 Jan 2020
Dear Sir or Madam, Thank you very much for choosing to stay at The Residence on Thonglor. We are appreciate your compliments to our hotel. We hope you enjoyed to stay with us and come back here for the next trip in Bangkok. Best regards, Wannapat (Front Office Manager)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The junior suite I stayed at was clean and big. The staff are fantastic. The pool is ok. Thong Lor street has active day and night life. It's a good location. It's right next to a hospital so the ambulance siren could be heard all throughout the day
Stayed 2 nights in Jan 2020
Response from Yuy on 18 Jan 2020
Dear Sir or Madam, Thank you very much for choosing to stay at The Residence on Thonglor. We are appreciate your compliments to our staffs, room and our facilities. We hope you enjoyed to stay with us and come back here for the next trip in Bangkok. Best regards, Wannapat (Front Office Manager)

8/10 Good

Ateet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2019
Response from Yuy on 7 Jan 2020
Dear Mr. Ateet, Thank you very much for choosing to stay at The Residence on Thonglor. We are appreciate your compliments to our hotel. We hope you enjoyed to stay with us and come back here for the next trip in Bangkok. Best regards, Wannapat (Front Office Manager)

6/10 Okay

Ronald

Business traveller
No frills!
No frills. Did not have a desk and chair in my room to work on my computer. Would not stay there again.
Stayed 4 nights in Dec 2019
Response from Lannaphat/ Hotel Manager on 8 Jan 2020
Dear Ronald, Thank you for taking time to share your experience stay with us. We are very sorry to learn that your recent stay with us was not up to your expectations. With regards to the desk and chair in room. We are deeply sorry for the inconvenience. Your helpful comments are much appreciated, and your feedback will help us to continually improving service quality. We do sincerely hope we may have the pleasure of serving once you again at our hotel in the future. With best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Ja on 1 Jan 2020
Thank you for sharing your experience at The Residence on Thonglor! We hope to welcome you back on your next visit again. Best Regards, Manaschawee Sakda General Manager

10/10 Excellent

Can, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's clean and spacious, with friendly staff. would be better if the lift lobby is also air conditioned
Stayed 6 nights in Dec 2019
Response from Ja on 1 Jan 2020
Thank you for sharing your experience at The Residence on Thonglor! We appreciated your compliments to our cleanliness, spacious room and friendly staff. We took noted your comments for the air conditioner at the lobby. We hope to welcome you back on your next visit again. Best Regards, Manaschawee Sakda General Manager

6/10 Okay

Yosuke

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No international TV channels. Shower is unstable.
Stayed 11 nights in Feb 2024
Response from Bokie on 8 Mar 2024
Dear Guest, Thank you for stay with us, we sincerely apologize for your experience. However, we will fix and improve it.We sincerely hope to have the opportunity to serve you again in the future.With best regards,Niyapa N.Front Office Manager

6/10 Okay

Kenta

Stayed 5 nights in Nov 2023