Outdoor pool, pool umbrellas, pool loungers

Reviews of Somerset Ekamai Bangkok

4 out of 5
Somerset Ekamai Bangkok
22/1 Ekamai Soi 2, Sukhumvit 63 Road, Phra Khanong Nua, Wattana, Bangkok

Reviews

8.8

Excellent

Rating 10 - Excellent. 441 out of 877 reviews" "
Rating 8 - Good. 320 out of 877 reviews" "
Rating 6 - Okay. 77 out of 877 reviews" "
Rating 4 - Poor. 27 out of 877 reviews" "
Rating 2 - Terrible. 12 out of 877 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Akihiko

Stayed 3 nights in Mar 2024
Response from Guest Service Team on 19 Apr 2024
Dear Akihiko,Greetings from Somerset Ekamai Bangkok!Thank you so much for taking the time to share your feedback with us. We greatly appreciate you bringing this to our attention, and we are sorry to hear that you were disappointed with your stay. As a hotel, we strive for excellent comfort and the best customer service for our guests.Thank you again for your valued feedback, as we strive to improve with each and every stay. If there is ever an issue with the reservation or any part of your stay, please do not hesitate to let us know so that we can help to make it right.We appreciate your loyalty and look forward to welcoming you back to our hotel in the further future.Kind regards,

10/10 Excellent

Khushbakht

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff who made the check-in and check-out experience pleasant. There's a spa located in Tower A, which is reasonably priced and really convenient to visit when you're staying at the hotel. The room was spacious and clean. The location was also quiet and away from the noisiness of the main street, which was a plus! The BTS station is also not too far of a walk, but in general, you will be a bit further from the typical tourist attractions, but there are still a lot of trendy cafes, restaurants, and shops to explore in the surrounding area.
Stayed 4 nights in Feb 2024
Response from Jojo on 12 Mar 2024
Dear Khushbakht,Greetings from Somerset Ekamai Bangkok!Thank you so much for taking the time to share your feedback with us. We greatly appreciate you bringing this to our attention, and we are sorry to hear that you were disappointed with your stay. As a hotel, we strive for excellent comfort and the best customer service for our guests.Thank you again for your valued feedback, as we strive to improve with each and every stay. If there is ever an issue with the reservation or any part of your stay, please do not hesitate to let us know so that we can help to make it right.We appreciate your loyalty and look forward to welcoming you back to our hotel in the further future.Kind regards,Guest Service Team

8/10 Good

Thinley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and an easy walk to the BTS.
Stayed 7 nights in Jan 2024
Response from Kittiya Suwannapuk Assistant Guest Service Manager on 7 Feb 2024
Dear Khun Thinley,Thank you for taking the time to share with us the wonderful review and Thank you for highlighting our cleanliness. We look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

10/10 Excellent

Rudolf Jan

Stayed 4 nights in Jan 2024
Response from Kittiya Suwannapuk Assistant Guest Service Manager on 10 Feb 2024
Dear Khun Rudolf Jan, We appreciate your 5-star rating and are delighted to hear that you had a great experience. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kittiya Suwannapuk Assistant Guest Service Manager on 18 Jan 2024
Dear Sir/Madam,Your comfort and rest are of utmost importance to us, and we're committed to ensuring a peaceful environment during your stay. Please do not hesitate to reach out to our front desk should you experience any further disruptions or if there's anything else we can assist you with.Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Kittiya Suwannapuk Assistant Guest Service Manage on 9 Jan 2024
Dear Khun Rene,we would like to thank you for your feedback on your recent stay with us. I sincerely hope that we will have the opportunity to welcome you back on your next visit to Bangkok. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

10/10 Excellent

Dmitry

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kittiya Suwannapuk Assistant Guest Service Manage on 9 Jan 2024
Dear Khun Dmitry, We appreciate your 5-star rating and are you had a great experience. I sincerely hope that we will have the opportunity to welcome you back on your next visit to Bangkok. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024
Response from Kittiya Suwannapuk Assistant Guest Service Manage on 9 Jan 2024
Dear Khun Tony, We appreciate your 5 star-rating and are delighted that you enjoyed the stay with us at Somerset Ekamai Bangkok. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kittiya Suwannapuk Assistant Guest Service Manager on 9 Jan 2024
Dear Sir/Madam, We appreciate your 10 rating and are delighted that you enjoyed the stay at Somerset Ekamai Bangkok. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. While it’s a tad off the main drag, they offer a free shuttle to the BTS.
Stayed 7 nights in Dec 2023
Response from Kittiya Suwannapuk Assistant Guest Service Manager on 9 Jan 2024
Dear Khun Alicia,Thank you for taking the time to share with us the wonderful review and thank you for highlighting our Shuttle service. We look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jojo on 5 Jan 2024
Thank you very much for your review also really appreciated.

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Lek on 26 Dec 2023
Dear Mr. Amandeep,It was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing score your stay experience with us. We look forward to welcoming you back again in further. Warmest regards,Somporn Kamdeemad

10/10 Excellent

Rawaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Lek on 22 Dec 2023
Dear Khun Rawaz,It was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing your feedback about high score. We look forward to welcoming you back again in further. Warmest regards,Somporn KamdeemadGuest Service Manager

10/10 Excellent

Yue Hao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services and a convenient spot to travelas a center point of downtown
Stayed 8 nights in Dec 2023
Response from Lek on 22 Dec 2023
Dear Mr/Mrs. Yue HaoThank you so much for stay with us and very glad to see that you have had every enjoyable stay, Look forward to welcoming you and your family back in the near future. Warmest regards,Somporn Kamdeemad Guest Service Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
I often stay here, it’s a great hotel. Friendly and welcoming. In a good location for the Sky Train. Toey and Noon were good when I checked in.
Stayed 2 nights in Dec 2023

8/10 Good

kian keong

Liked: Cleanliness, staff & service, property conditions & facilities
overall is good just that i hv to pay 2k baht to upgrade to a smoking room per nite and the vip upgrade the staff said not available
Stayed 3 nights in Nov 2023
Response from Kittiya Suwannapuk Assistant Guest Service Manager on 1 Dec 2023
Dear Khun Kian Keong,Thank you very much for your constructive feedback and I would like to apologize that you weren’t completely satisfied with your experience at the Somerset Ekamai Bangkok. Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention and I do hope we get a change to deliver you true Somerset Moments in the future. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

10/10 Excellent

Pattarapong, Bangkok

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is in city center and really convenient to travel around. What I like most about this stay is room design is very beautiful and full of amenities. Also, even the hotel is in business district, but it's very quiet and relaxing.
Stayed 1 night in Nov 2023
Response from Guest Service Team on 20 Nov 2023
Dear Khun Pattarapong,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in providing a good service to our guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Guest Service Team on 18 Nov 2023
Dear Khun Adrienne,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in providing a good service to our guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base in BKK
Really nice suites, friendly staff, great area. Less than 10 min walk to the BTS, passing 2 great coffee shops. Enough restaurants and bars in easy walking distance. Would stay here again.
Stayed 5 nights in Oct 2023
Response from Guest Service Team on 31 Oct 2023
Dear Khun Jonathan,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in providing a good service to our guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Francescopaolo, Bethesda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was some confusion about the VIP upgrade. Initially I was told I wasn't eligible. Only after I showed the information on Orbits and pointed out that they had a deluxe room available I was given the upgrade.
Stayed 2 nights in Sep 2023
Response from Kittiya Suwannapuk Assistant Guest Service Manage on 2 Oct 2023
Dear Mr. Francesco,Thank you for taking the time to share with us the review and as we discussed with you upon arrival that there was a system error, fortunately we still have room available. We look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards, Kittiya Suwannapuk Assistant Guest Service Manager

10/10 Excellent

Willie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with very nice and helpful staff. The room was very clean and spacious. I enjoyed my stay here.
Stayed 2 nights in Sep 2023
Response from Jojo on 13 Sept 2023
Dear Mr.WillieWe appreciate to hear your enjoyment and Thank you very much for your selected us as your accommodation in Bangkok. we hope to welcome you again.

10/10 Excellent

Ka Pik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful, the room is spacious, clean, and comfortable. Only few minutes walk from BTS station. Will come back again if I travel to Bangkok again
Stayed 3 nights in Aug 2023
Response from Guest Service Team on 17 Aug 2023
Dear Khun Ka Pik,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in serving a good service to our valued guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

weerasak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 4 nights in Aug 2023
Response from Kittiya Suwannapuk on 6 Aug 2023
Dear Sir/Madam,Thank you for taking the time to share with us the wonderful review and I look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards,

10/10 Excellent

Karmen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful and full of smile. Room was clean and tidy. Great value. Pool a bit small
Stayed 4 nights in Jul 2023
Response from Guest Service Team on 15 July 2023
Dear Khun Karmen,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in serving a good service to our valued guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Thien

Liked: Cleanliness, property conditions & facilities, room comfort
Great
Clean, modern, and has everything you need. Staff is exceptionally friendly. Located in a nice neighborhood with lots of good Japanese restaurants close by
Stayed 6 nights in May 2023
Response from Guest Service Team on 9 June 2023
Greetings from Somerset Ekamai Bangkok!Thank you so much for your selected us as your accommodation in Bangkok, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in serving a good service to our valued guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

PIOTR

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jun 2023
Response from Guest Service Team on 4 June 2023
Dear Valued Guest,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in serving a good service to our valued guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Thien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Yuu on 2 June 2023
Dear Sir or Madame, it was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back again in further. Warmest regards, Yuphin P. Ms.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Guest Service Team on 9 June 2023
Dear Valued Guest,Greetings from Somerset Ekamai Bangkok!Thank you for choosing our hotel, and for taking time to share your experience with us. We are so glad to hear that you enjoyed our accommodations. Our hotel aims to provide a greatly and comfortably experience whether a friendly staff services, and a fully equipped amenities and facilities. We take pride in delivering great service, and we are thrilled that we were able to exceed your expectations. Thank you again for your kind words, these will be derived our staff to be happy in serving a good service to our valued guests.We look forward to welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Hein Myat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Apr 2023
Response from Guest Service Team on 9 Apr 2023
Dear Khun Hein Myat,Greetings from Somerset Ekamai Bangkok! Thank you very much for your selected us as your accommodation in Bangkok. We are thankful that you have selected Somerset Ekamai Bangkok as your accommodation. Somerset Ekamai are very pleasure to be your accommodating and the best experience for your during the stay. Hopefully, Somerset Ekamai Bangkok will be the accommodation for you again in the further future. We are looking to welcoming you again soon.Should you have any assistance, please do not hesitate to contact us anytime of your convenience.Kind regards,

10/10 Excellent

Yaniv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very quiet
Stayed 2 nights in Mar 2023
Response from Guest Service Team on 4 Apr 2023
Dear Khun Yaniv,Greetings from Somerset Ekamai Bangkok! Thank you very much for your selected us as your accommodation in Bangkok.We are pleasure to be your accommodation in Thailand. We hope that our hotel room and facilities will encourage you with a good experience during your stay. Hopefully, we will welcome you again in the further future.Should you have any assistance, please do not hesitate to contact us anytime of your convenience.Kind regards,

10/10 Excellent

Takefumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Guest Service Team on 10 Apr 2023
Dear Khun Takefumi,Greetings from Somerset Ekamai Bangkok! Thank you very much for your selected us as your accommodation.We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments. We are glad that you loved our accommodation, and it feels great to know that our staff and service left a positive impression on you. We also hope your stay was comfortable, and you had easy access to everything you needed. We appreciate suggestions about how we can make things better for our guests in the future. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe!Kind regards,

6/10 Okay

Bhanu

Stayed 4 nights in Feb 2023
Response from Yuu on 18 Feb 2023
Dear Sur or Madame, it was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for raking feedback about your stay experience with us. We look forward to welcoming you back again in further. Warmest regards, Yuphin P. (Ms)

10/10 Excellent

chun wah

Business traveller
Liked: Cleanliness, property conditions & facilities
Customer Service is excellent. The hotel is well maintained and security is great.
Stayed 4 nights in Jan 2023
Response from Rungsiya S. on 7 Feb 2023
Dear Masahiko San, it was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back again in further. Warmest regards,

6/10 Okay

Beverly

Travelled with family
Location is fine , away from hustle and bustle. Staff were fine but could be better.
Stayed 5 nights in Dec 2022
Response from Yuu on 7 Jan 2023
Dear Mr. Knight, it was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing your feedback about your stay experience with us. We look forward to welcome you back again in further. Warmest regards, Yuphin P. (Ms)

10/10 Excellent

Troy, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel , it a good value priced place to stay with excellent staff . Very friendly and helpful.
Response from Yuu on 29 Dec 2022
Dear Sir or Madame, it was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing your feedback about your stay experience with us. We look forward to welcome you back again in further. Warmest regards, Yuphin P. (Ms)

10/10 Excellent

Ahreum

Stayed 2 nights in Dec 2022

10/10 Excellent

Jinn Sun Raymond

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is very friendly and helpful. Very clean, safe, and good Thai massage
Stayed 4 nights in Aug 2022
Response from Yuu on 21 Aug 2022
Dear Ms Sharon, Thank you for sharing your stay experience with us. We are happy to know that you were enjoyed your stay. More glad to heard that room clean and nice staffs from your kind wording. We look forward to welcoming you again. Yours sincerely, Yuphin P.Edit Remove

10/10 Excellent

Peter

Stayed 4 nights in Aug 2022
Response from Yuu on 18 Aug 2022
Dear Sir, Thank you for sharing your stay experience with us. We are happy to know that you were enjoyed your stay. We look forward to welcoming you again. Yours sincerely, Yuphin P.

6/10 Okay

Ekkaphon

Disliked: Staff & service
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay after a difficult check in
After a difficult and stressful check in due to extra money being taken from.my credit card by the receptionist by mistake, (which was refunfed by the hotel a few hours later) it turned out to be an excellent stay overall. The facilities at the hotel are fantastic the room was exceptionally clean. The residence manager Tai was wonderful in sorting out the check in complication and kindly gave me a complimentary meal due to the unfortunate mishap at check in. Tai went to extra lengths to make sure the rest of my stay was stress free and the rest of the staff were eqally as professional. I will definitely stay at this hotel again. The location is wonderful but the staff make it a great overall experience.
Stayed 1 night in Jul 2022
Response from Yuu on 7 Aug 2022
Dear Ms. McCarthy, Thank you for sharing your stay experience with us. We are happy to know that you were enjoyed your stay. We look forward to welcoming you again. Yours sincerely, Yuphin P.

8/10 Good

??

Business traveller
Liked: Cleanliness, staff & service, amenities
静かで綺麗な部屋でした。シャワーのお湯が出ずらかった。
Stayed 1 night in Jul 2022
Response from Yuu on 23 July 2022
Dear Sir / Madame, Thank you very much for sharing your feedback with us. We look forward to welcoming you again soon. Yours sincerely,

8/10 Good

Gang Ho

Stayed 2 nights in May 2022

10/10 Excellent

Hiroyuki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2022
Response from Tuck on 2 May 2022
Dear Mr. Hiroyuki, Thank you very much for giving us your satisfaction score. We appreciate and delight to know that you were pleasant to your recently stay. Yours sincerely, Mana P.

10/10 Excellent

Hiroyuki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2022
Response from Tuck on 6 May 2022
Dear Mr. Hiroyuki, Thank you very much for rating us with your excellently satisfaction score. We look forward to welcoming you again soon. Yours sincerely, Mana P.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022
Response from Tuck on 28 Apr 2022
Dear Sir/ Madam, Thank you very much for giving us your satisfaction score. We look forward to welcoming you again. Yours sincerely, Mana P.

8/10 Good

Man Yui Kenneth

Stayed 1 night in Mar 2022
Response from Tuck on 27 Mar 2022
Dear Man Yui Kenneth, Thank you for staying with us on your recent visit to Bangkok and taking the time to complete our online feedback. It is very encouraging for us to know that you had several delightful moments during your stay. We are happy to hear that your overall stay experience was great. We look forward to welcoming you and your friends soon. Yours sincerely, Mana P.

2/10 Terrible

Lee

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Bad bad service. Very unfriendly overall. Very poor communication. Made me wait 2 plus hours for the PCR test results. Results came at 730pm and they did not inform me at all. I had to call front deck at 1030pm before they told me the results are out. Wasted my time during a very short trip. Also I had requested their staff Gift for a universal adapter to charge my laptop and did not even get a call back to say whether they had or not.
Stayed 2 nights in Mar 2022
Response from Tuck on 27 Mar 2022
Dear Mr. Lee, We are truly sorry to hear of your unpleasant stay experience. Please, be informed that we are working closely with hospital for the PCR test result which that will also depending on laboratory processes. Usually, the PCR test result will be sent to hotel in 12-24 hours. Again, we apology for any inconvenience you may encountered during the stay. Please, do allow us to take another opportunity to welcome you and serve you better again. Yours sincerely, Mana P.

10/10 Excellent

Tasnun

Stayed 1 night in Feb 2022
Response from Tuck on 27 Mar 2022
Dear Tasnun, Thank you very much for sharing your stay experience with us. We are happy to have met your expectation in service standard. We look forward to welcoming you back again soon. Yours sincerely, Mana P.

6/10 Okay

Man Yui Kenneth

Stayed 1 night in Feb 2022
Response from Yuu on 13 Feb 2022
Dear Man Yui Kenneth, Thank you very much for your review. Have a wonderful day. Regards, Guest Service