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"Wonderful experience. A little miscommunication initially but it all worked out."

"We were very happy with this resort, it was our 1st time staying in San Jose del Cabo. We wish we would have had a patio with our ocean view. The room description was not clear that there was not patio. Other than that we were very happy with resort, amenities and food. "

"the room the property and the staff "

"Honestly it’s clean, the food and service is great. The staff are so friendly and kind. "

"Amenities"

"The ocean was visible, and was wonderful with the full moon during our stay. The staff was less than helpful with local information, couldnt direct us to anything outside the hotel. It was like they took an oath not to help the guests with anything outside the hotel. We did not visit the spa. Our last two days, we had to call for housekeeping to clean our room. NOT cool!"

"Very clean Nice staff"

"Our room was older but very well maintained and serviced daily. The staff were incredibly helpful and we were not bothered by time share conversations beyond the initial questions regarding our interest. There dining options were excellent and we enjoyed every meal we had at the restaurants on site. The coffee shop is a really fun option! We love being able to swim in the ocean so that is the only downside to this property as it's located at a non-swim able beach area however it is across from the marina so you get all the upside of a beach front property in walking distance of downtown. "

"Dear Guest Relations, I am writing regarding our stay beginning March 2, 2026. We originally booked an Ocean Front Junior Suite with a king bed at RIU Palace Baja California. When we arrived at the front desk at RIU Palace Baja California, we were informed that our reservation was instead at RIU Palace Cabo San Lucas, which was not the hotel we intended to stay at or believed we had booked. We asked whether we could remain at RIU Palace Baja California. The front desk informed us that it would be possible but that we would need to pay an additional charge. Under protest, we agreed, as we had already arrived and did not want to relocate again. Unfortunately, the only room available was an Ocean View Junior Suite with twin beds, which is an inferior room type compared with the Ocean Front King Junior Suite we originally booked. In addition, we incurred $250.88 in extra charges plus taxi fees as a result of this change. Given that we paid more for a room that was a downgrade from our original booking, we believe some form of compensation or refund would be appropriate. We would appreciate your assistance in reviewing this situation and advising what can be done to resolve it fairly. Thank you for your time and attention. I look forward to your response. Sincerely,"