"We loved our stay at Hard Rock Los Cabos! Being an Expedia Platinum member was a great perk, and we received a complimentary room upgrade, although the view wasn’t very good. Check-in was slow. We arrived before noon and were told we could check in early due to low occupancy, but we didn’t receive our room until after 4 p.m.
Our concierge, Armando, provided A+ service and literally made our trip much better. He helped plan my girlfriend’s 35th birthday and went above and beyond to ensure every detail was handled. When we return, I’ll definitely request him again, and I recommend others do the same.
The food was amazing! We had dinner at UMO Oaxacan BBQ and Toro Steakhouse, and both were better than our dinner at Sunset Monalisa. Request Arnoldo as your server at UMO—his service was outstanding!
Armando, the bartender from Mazatlán, and the gentleman from Guerrero working alongside him provided excellent service at both the adults-only pool and Pulse. They had great conversations with us and, along with the drink runners, worked nonstop to keep guests hydrated and taken care of. They are the backbone of the Hard Rock pools and deserve recognition.
Breakfast needs improvement. The only choices were two buffet restaurants serving nearly the same food. We wanted to try the à la carte breakfast at Los Gallos, but it was never open. More variety and a dependable à la carte option would improve the experience.
Overall, we had an amazing stay and would definitely return!"