Search Best Resorts in Mexican Riviera

"Clean rooms and good staff"

"Excellent resort and staff. It is a 24/7 party so if you plan on sleeping then it's not for you! It would also be nice if they labeled all the food at the buffet because there was a lot of food that we didn't know what it was. "

"Very good"

"Clean room and shared areas! Staff was super friendly! "

"Clean room, staff excellent and pool service a little slow. "

"Enjoyable place. Restaurants were actually very good. Bar/Restaurant scene is as expected for an All Inclusive. Service was good. Rooms were fine. For the price $$$,…very good deal. Views from hotel rooms and pools were excellent. "

"A tough resort to navigate - 3 elevators. Buffet was lackluster and pool needs to redone (tiles falling off). Loved the beach area and opportunity to snorkel. "

"The photos of this property on Expedia are VERY deceptive. Based on those, we booked a room for nearly $500/night, expecting to stay in the buildings with 5 pools as advertised. Instead we were dumped in side buildings with access to much smaller pools. Our room overlooked a parking lot and hostel. The front desk staff- including the “supervisor”- were completely unhelpful and unapologetic. We asked for a refund which they would not grant, sent us back to Expedia. Expedia tried to contact the manager but they there were none available (at 4:30pm!). We elected to check out rather than stay there and have not yet heard if we will get a refund. Very dishonest advertising and inappropriately high charge for a room with a disgusting view, nothing like what was expected. Do NOT recommend this property at all. "

"Sorry , but I did not enjoy my stay for one week. I entered my room and was welcomed with 3 small cockroaches. I think they come from under the bar fridge. The rooms and decor are dated. The key card constantly do not work and have to go down to reset them. Drinks are definitely not premium, food was not great either. Beach was very nice, but the water was extremely rough. I wouldn’t go out further than 25 feet. I love the bands playing during the afternoons. It was very enjoyable. The pools are nice and somewhat clean. There isn’t much to do in the evenings on the resort. I’ve never been to the Riu chain, but they have to up their game. I don’t go on vacation to eat hotdogs and hamburgers pizza and nacho chips. I’m sorry but that’s my honest opinion. I will say that the staff are wonderful, they are really friendly and make this resort a little more welcoming "