Cap Cana Waterpark Holidays

I’ve been to other Riu, with this one we felt like it needed more friendly staff. This was a little 2 quiet for our like

We enjoyed the beach, riding around in our golf cart and the service was next to none. Safe place to stay.

It felt like the beach needed more sand, there were a lot of bushes, trees, and roots. The sand started only by the water, and the rest was covered by the trees and sun loungers. The sunloungers were old, and some had holes in them. The food was plentiful and there were a lot of options, however, many fruits were taseteless or bitter, the fresh squeezed juises were diluted with water, and thus became tasteless. Some of the food was prepared poorly, and either too raw or overdone. The whole resort uses Pepsi products, however, all Pepsi was diet, and tasted accourdingly. The veriety of sodas was diet Pepsi (no word diet on the label, however, if you read it, it said zero carbs), 7up, and orange soda. The specialty restaraunts were inconsistent, and we went to one restaraunt twice within 3 days, and it felt like we were in different restaraunt each time. The food was prepared differently, and what tasted well one night, was unedible the other. The staff spoke mainly Spanish, and as Engliah speaking guests, we sometiems struggled to communicate. The resort was clean, and the room was comfortable. The pools were well maintained, and the bars carried brand names of alcohol, however, when i asked for a margarita at three different bars, i got something that contained tequila, but it was not a margarita. The best part of the resort was the location, pools, and the rooms. The biggest disappointment was the food, and the diet Pepsi... will try again somewhere else...

Staff is not polite... the overcrowded hotel is not functional... everywhere you go, you find a long line of people... for coffee, for breakfast, for lunch, etc.

We enjoyed the beach, riding around in our golf cart and the service was next to none. Safe place to stay.

Staff is not polite... the overcrowded hotel is not functional... everywhere you go, you find a long line of people... for coffee, for breakfast, for lunch, etc.

Check-in/out is incredibly too long. Waited atleast an hour to be checked in. Rooms were smelly and bed linen were overwhelming stank. Had to contact guest services for clean bed linen and the new linen still had an odor. Roaches were throughout the room all day and night.

Staff is not polite... the overcrowded hotel is not functional... everywhere you go, you find a long line of people... for coffee, for breakfast, for lunch, etc.

It felt like the beach needed more sand, there were a lot of bushes, trees, and roots. The sand started only by the water, and the rest was covered by the trees and sun loungers. The sunloungers were old, and some had holes in them. The food was plentiful and there were a lot of options, however, many fruits were taseteless or bitter, the fresh squeezed juises were diluted with water, and thus became tasteless. Some of the food was prepared poorly, and either too raw or overdone. The whole resort uses Pepsi products, however, all Pepsi was diet, and tasted accourdingly. The veriety of sodas was diet Pepsi (no word diet on the label, however, if you read it, it said zero carbs), 7up, and orange soda. The specialty restaraunts were inconsistent, and we went to one restaraunt twice within 3 days, and it felt like we were in different restaraunt each time. The food was prepared differently, and what tasted well one night, was unedible the other. The staff spoke mainly Spanish, and as Engliah speaking guests, we sometiems struggled to communicate. The resort was clean, and the room was comfortable. The pools were well maintained, and the bars carried brand names of alcohol, however, when i asked for a margarita at three different bars, i got something that contained tequila, but it was not a margarita. The best part of the resort was the location, pools, and the rooms. The biggest disappointment was the food, and the diet Pepsi... will try again somewhere else...