Serena Village offers a lively beach experience where visitors can grab drinks at the beach bar or relax on white sand. The property features basketball and volleyball courts for active guests, while eight outdoor pools provide plenty of space to cool off and unwind.
Located on the boardwalk, Serena Village is in Verón neighbourhood and is connected to a shopping centre. Bávaro City Center and Downtown Punta Cana are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Bavaro Beach and Cabeza de Toro Beach. Juanillo Beach and Punta Cana Beach are two other places to visit that come recommended. Discover the area's wildlife on a nearby safari, or try your luck with game drives. Visit our Punta Cana travel guide
Carretera 106, Punta Cana, La Altagracia, 23000
What's nearby
Downtown Punta Cana
9 min drive - 5.9 km
Punta Cana Beach
18 min drive - 14.7 km
Cabeza de Toro Beach
22 min drive - 11.8 km
Bavaro Beach
23 min drive - 12.1 km
Bávaro City Center
19 min walk - 1.6 km
Getting around
Punta Cana (PUJ-Punta Cana Intl.)
16 min drive
Restaurants
Cash & Carry
18 min walk
Panoche
5 min drive
Asadero Doña Pula
4 min drive
Los Balazos
17 min walk
Marealta
13 min drive
About this property
Serena Village
Family-friendly hotel near Bávaro City Center
Located close to Downtown Punta Cana, Serena Village provides a beach bar, a free food/drink shopping service and a terrace. With a nearby private beach, sunloungers and a beach shuttle, this hotel is the perfect place to soak up some sun. Enjoy on-site activities, such as basketball and volleyball. Stay connected with in-room WiFi (surcharge), and guests can find other amenities, such as a firepit and a garden.
Other perks include:
11 outdoor pools and a children's pool, along with free cabanas and sunloungers
Free self-parking
An outdoor tennis court, airport drop-off service (surcharge) and access to a nearby health club
Tour/ticket information, a banquet hall and barbecues
Room features
All guest rooms at Serena Village have comforts, such as private pools and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate dining areas.
Available in all rooms: WiFi (USD 10 per day); wired internet (surcharge)
Parking and transport
Airport drop-off shuttle (surcharge) from 3 PM to 7 PM on request
Area shuttle (surcharge) up to 10 kilometres
Beach shuttle (surcharge)
Casino shuttle (surcharge)
Shopping centre shuttle (surcharge)
Theme park shuttle (surcharge)
Free secured, uncovered self parking on site
Limited number of on-site self parking spaces per unit
Wheelchair-accessible parking available
Food and drink
A beach bar
Private picnics
Things to do
11 outdoor pools
Basketball
Children's pool
Evening entertainment
Outdoor tennis court
Playground
Volleyball
Family friendly
11 outdoor pools
Children's pool
Grocery/convenience store
In-room full-sized refrigerator/freezer
In-room kitchen
In-room washing machine/dryer
Living room
Playground
Private pool
Separate in-room dining area
Trampoline
Conveniences
Grocery/convenience store
Guest services
Free grocery shopping service
Housekeeping (once per stay)
Multilingual staff
Tour and ticket assistance
Wedding services
Business services
4 meeting rooms
Outdoors
Barbecue grill
Beach loungers
Beach umbrellas
Firepit
Free pool cabanas
Garden
On the boardwalk/promenade
Outdoor entertainment area
Outdoor furniture
Picnic area
Pool loungers
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Accessible airport shuttle
Lift (91 centimetre wide door)
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
More
32 buildings
4 floors
Banquet hall
Built in 2014
Reception hall
Smoke-free property
Traditional architecture
Room amenities
Bedroom
Bedsheets provided
Tempur-Pedic mattress
Bathroom
Outdoor shower
Shower
Toilet paper
Towels provided
Entertainment
32-inch smart TV with digital channels
Private pool
Food and drink
Cookware, dishware, and utensils
Freezer
Full-sized refrigerator/freezer
Kitchen
Oven
Separate dining area
More
Air conditioning
Connecting rooms available
Electrical adapters
Laptop workspace
Living room
Washer/dryer
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 7:00 PM to 9:00 AM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Host will greet you
Pets
Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 9 kg per pet)
Pets cannot be left unattended
Children and extra beds
Children are welcome
Cots (infant beds) are not available
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Breakage deposit: USD 100 per stay
A damage deposit of USD 100 will be collected before check-in.
Deposit is payable by PayPal and is due within 24 hours of booking the reservation.
We have included all charges provided to us by the property.
Optional extras
Fee for in-room wireless Internet: USD 10 per day (rates may vary)
Fee for in-room wired Internet: USD 10 per day (rates may vary)
Airport shuttle fee: USD 25 per room
Airport shuttle fee per child: USD 25 (up to 17 years old)
Early check-in fee: USD 50 (subject to availability)
Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM
Late check-out fee: USD 50 (subject to availability)
Electricity fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges consumption-based electricity fees.
We should mention
Pool access available from 9:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Serena Village Apartment Punta Cana
Serena Village Apartment
Serena Village Punta Cana
Serena Village Hotel
Serena Village Punta Cana
Serena Village Hotel Punta Cana
Frequently asked questions
Does Serena Village have a pool?
Yes, this property has 11 outdoor pools and a children's pool. Pool access is from 9:00 AM to 8:00 PM.
Is Serena Village pet-friendly?
Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 9 kg per pet.
How much is parking at Serena Village?
Self-parking is free at this property.
What time is check-in at Serena Village?
Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Early check-in is available for a fee of USD 50 (subject to availability). Late check-in is available from 7:00 PM to
10:00 PM for a fee of USD 50.
What time is check-out at Serena Village?
Checkout is at 11 AM. Late checkout is available for USD 50 (subject to availability).
Does Serena Village provide a shuttle to the airport?
Yes, there's a shuttle from the hotel to the airport that runs 3 PM-7 PM on request. A fee of USD 25 per room applies.
Where is Serena Village located?
This family-friendly Punta Cana hotel is located on the boardwalk, 0.8 mi (1.3 km) from Bávaro City Center, and within 9 mi (15 km) of Downtown Punta Cana and Bavaro Beach. Cabeza de Toro Beach and Juanillo Beach are also within 12 mi (20 km).
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Reviews
Serena Village Reviews
5.2
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.2
Cleanliness
6.2
Location
5.8
Staff & service
5.8
Property conditions & facilities
Rating 10 - Excellent. 6 out of 29 reviews
10 - Excellent
6
Rating 8 - Good. 2 out of 29 reviews
8 - Good
2
Rating 6 - Okay. 6 out of 29 reviews
6 - Okay
6
Rating 4 - Poor. 4 out of 29 reviews
4 - Poor
4
Rating 2 - Terrible. 11 out of 29 reviews
2 - Terrible
11
Reviews
4/10 Poor
Verified traveller
4 May 2021
Liked: Cleanliness
Disliked: Property conditions & facilities
The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites
They wanted to charge for internet and electricity. Do not stay here.
Verified traveller
Stayed 10 nights in Aug 2020
2/10 Terrible
Verified traveller
7 June 2020
Liked: Cleanliness
Disliked: Room comfort
My worst stay
First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone!
Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.
Verified traveller
Stayed 2 nights in Aug 2019
6/10 Okay
Verified traveller
8 June 2019
Liked: Cleanliness
Not value for my money
Futton not comfortable, not provide soap for shower, surprise charges like power and fee for person. Hotels.com promote $30 per night at the end with all extra fees I was paid $100 per night
Verified traveller
Stayed 2 nights in Jun 2019
2/10 Terrible
M Carmen
28 May 2019
Disliked: Staff & service, room comfort
El anuncio es una estafa no está en la playa. Todavía me deben el dinero que deje en depósito para la reserva y hace más de 10 días q me lo debían haber resuelto. No anunciar este lugar como punta cana, es falso, no hay playa , están de obras todo el complejo desde las seis de la mañana no se podía dormir. Nos fuimos el primer día, es deprimente
Dejo este comentario porque no quiero que nadie viva la horrible experiencia que viví en mis vacaciones en este lugar. Seré directa no reserven aquí al precio que le da la app de Hotels no es el precio final. De $270 que decia terminamos pagando $600. Deben de añadirle $30 más por noche. La luz es aparte, estimen adicional $5.00 por dia de estancia. Adicional que los apartamentos no estan limpios, las camas incómodas y hay una invación de cucarachas. Tuvimos que comprar detergentes para limpiar todo. Fui con mi familia y le llamamos al apartamento "la casa de papel" Se nos desprendió de la pared un gavetero y a un gabinete se le cayo una puerta de la nada. Mi esposo tuvo que arreglar ambas cosas. Ya saben la perfecta excusa para retener el depósito que te cobran al reservar. Que de hecho nunca lo devolvieron. Les aseguro si se hospedan se van arrepentir una y mil veces. El administrador de este lugar pésimo y poco profesional. Suerte!
Is the WORST property that I’ve been! Doesn’t have TV and there’s much more payments to do after the initial made, as example the electrical service. The worst of te worst, also they require a PayPal 100$ payment as a deposit fee that acoording they policies says 14 days to get back, and now they say my that will have my money back (100$) on 14 working days, is insane! I wouldn’t recommend to anyone or any tourist to go to this property, I’m a pilot and I’ve been in some places around the world but this one is THE WORST in my life!
La estancia estuvo mejor de lo esperado. El apartamento estaba limpio, ordenado y con todo lo necesario para que nos sintieramos cómodos. A pesar de las diversas reglas y políticas, pero con la explicaciones del gerente, cierta flexibilidad de las mismas y un trato personalizado hicieron de nuestra estadía un lugar recomendable para alojarse.
José
Stayed 1 night in Nov 2018
6/10 Okay
Verified traveller
11 Oct 2018
Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for . . .
The apartment was described correctly however, we were not used to paying for electricity in advance and were concerned to use electronics or appliances to avoid running out of prepaid power. The room has an ant problem. We discarded leftover soda in the sink and almost immediately, hundreds of ants covered the counter and sink. The couches and beds were not comfortable. Very stiff. We had to walk 6 blocks in to the neighborhood to look for a machine to add more money to our prepaid power to be able to use electricity without having to worry. Overall it was fine, but could use some more description in the room details.
Schwer zum finden. Preis-Leistung stimmt nicht. Konmunikation schlecht (für das Licht zahlt man 10$ extra, wurde nicht kommuniziert). Kein Pool View wie im Beschreib angegeben. Im Schlafzimmer stand einfach ein Grill.
Verified traveller
Stayed 1 night in Sep 2018
8/10 Good
Anne yola
19 Aug 2018
Liked: Cleanliness, room comfort
Certains Frais cachés
Le sejour etait positif . Mais arrive a lhotel il ya des frais qui netaient pas mentionnes sur mon reçu que le proprietaire voulait que je paye . Par exemple : linternet . Cetsit mentionne free wifi . Vue que je nai pas voulu payer le wifi apres 2 jours il a pris la television . Jai du aussi payer 10 $ usd pour lelectricite a part ( jai eu cet avis la veuille de mon voyage ) quand jai reserve ce netait pas mentionne
The hosts were very good at communicating and were able to accommodate our very late check-in. Michel assisted us with scheduling a taxi service to take us to the airport at 4am.
The Villa was nice and clean- but there was no toilet paper, soap or drinking water in the villa. The towels were not put out, so we had to search the closets in order to find them. There is a power usage limit, so we were unable to use the AC in the room and living room simultaneously. We were occupying both spaces to sleep, so it was very uncomfortable trying to sleep without AC at night.
Other than that- it was a good place to stay if you just need an affordable place to stay and sleep for a day or two.
Geraldine
Stayed 1 night in Jul 2018
6/10 Okay
Verified traveller
22 Mar 2018
Serena village
Many hidden fees that not explained to you by the website
Excelente, cómodo, seguro y una muy buena atención
Excelente apartamento, cómodo espacioso y en condiciones óptimas, Tiene todo lo necesario para una buena estadía, la atención de Michele y su esposa lo hacen aún mejor, te ayudan con buena información del lugar y siempre están pedientes para darte un buen servicio, lo recomiendo 100%. Tiene estacionamiento, airea acondicionado, en los dos ambientes, cocina y todos sus implementos, camas cómodas, lavadora, baño y ducha en buen funcionamiento.
Bonito apartamento, hacen falta blackout y el calentador no funcionó, poca disposición del personal y muchas restricciones. No volvería, hay mejores opciones.
This is not a hotel. It’s someone’s apartment. After traveling 3hrs cross country my cellphone died and we called dozens of times from my girlfriends over the period of 2hrs. The property never answered the phone to provide directions.
Not a single taxi or local knew the location. We eventually arrived late 20min 720pm and were greeted to the apartment. The apartment was nice. Our host then proceeded to ask for almost $200 USD. We were told there is a late fee of $50 but they wouldn’t explain why they didn’t take our calls asking for directions. We left the property as we didn’t have USD cash and the next day they charged my credit card almost the full $200 through a PayPal service of some sort. Completely unprofessional property. NOT A HOTEL.
Paul
Stayed 1 night in Feb 2018
6/10 Okay
Verified traveller
30 Jan 2018
Disliked: Room comfort
It was OK.
The place looks just like the photos, that's good. The have some nice pool's nearby. But the beds where uncomfortable, it didn't have soap, it didn't have enough towels for the guest, it doesn't have fan or air conditioning in the livingroom and it's hot, and there we had to do a lot of cash payments we didn't knew of before we reserved online.
Not what you see in the pictures no TV, no wifi, no towells, the shower didn’t worked, the apartment remain closed so when you got in is a smell of humidy so if you have alllergies don’t recommend it, the parking lot is very dark, far from restaurants. But the best of all I make my reservation here and the cost was $50 but when I got to the place they the cost is $60 per night and I have to pay in cash as well as a $100 deposit and at the moment I didn’t have cash so I went to an ATM and got the money, when I got back they told me there is an extra $10 per power usage, so when you add up all of this I recommend go to a hotel and spend $20 dollars more.
When you investigate and read about this apartment you feel that you have encountered a wonderful opportunity. This is WRONG! First, they don't specify 30% of extra charges and more than 70% of the reality of confort or location. Let's start with this... they do not provide electricity, you have to pay extra for it. I don't know were they got the pictures shown, but can assure you they are not close to reality. Then, cleanliness is terrible and not confortable at all.
After you reserve is that they send you the details of all the extras and further rules. And if you do not agree you lose your money because the cancellation rule is if you cancel they charge you anyway.
I would never recommend this and will never return. You don't receive the value for your money.