West Side Ski Holidays

I completely understand that they had just experienced a hurricane and weren't prepared for everything that happened. I genuinely sympathize with the employees and locals. What bothered me was the way the front-desk manager spoke to us. She basically told us that we should have canceled and not come. The problem is that canceling wasn't that simple. If the hotel, airline, and other bookings had offered full refunds, I would have had no problem postponing the trip. But we were looking at potentially losing around $10,000 that we worked hard for, plus the income I already lost by taking two weeks off work. You can't tell tourists they shouldn't come while also expecting them to simply accept losing thousands of dollars because refunds aren't being offered. I can have empathy for what Kauaʻi went through while also expecting basic understanding and respectful treatment from the people running the hotel. Dont ask questions they just hate anybody that come there. I never right a review. Also this place had cucarachas

Choose other resorts. The amenities for this resort are not worth the money. There is only one restaurant and its not open all the time. The beach is 1/2 mile walk. The beach is not just for this property but for many others. Staff is very friendly, but not much they can do about the issues.