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"Warm welcome and very helpful staff"

"I turned up at the Bloc Hotel Gatwick Airport slightly early, but my room was ready so I was allowed to check-in. The room was comfortable and quiet."

"On arrival we found a vehicle and a van in the blue badge parking bays neither had a badge. It took a while for them to be moved so we could park. We paid for breakfast but on accessing in the morning we were denied by the most cheeky and arrogant member of staff. I spoke to the duty manager and she apologised and eventually sorted access to breakfast. She dealt with the situation in a calm and professional manner unlike the other staff member who still flung her arms about and continued being abusive.. The proffesional manager was really good and actually reimbursed our payment her name was monica cobaru and a credit to the company. Room was clean and location was good bathroom was really clean and bed was extremely comfortable"

"Room no 7 in the corner was a bit dismal especially as the sun was shining and it didn’t get any"

"It was going to cost £35 each way in an Uber to get the hotel which meant another £70 onto the cost, I was tired and had an early fight next morning so I booked myself into the Premier Inn that was actually right at the airport. Disappointed with the hotel not making it clear of the distance and Hotels.com for not making it clear when it is not actually at the airport. I also called the hotel and they said that they had no booking for me. Very disappointed all round! "

"Didnt want to eat there went and got takeaway "

"First class service. Excellent snacks on executive lounge. Brilliant breakfast "

"Very confusing post, please refund my money. "

"Really good hotel and really good room. Superbly comfortable bed. Staff were super friendly and great restaurant. So close to north terminal with access via shuttle to south terminal."