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"Nicely refurbished rooms but no heat in the room so was given a small space heater?? Then mid afternoon the music started beneath us, we were told by the front desk the party would finish between 5-6pm. At 7pm it was still going strong. Music so loud no TV could drown it out and the floor vibrated. We asked to be moved, which was accommodated but only to a smaller queen size room (we had a king) - no compensation and no apologies. Would not stay again. "

"The towels in the room were stained and there were makeup marks on the soap dispenser. Also marks on the chair and floor. I don’t think that room was cleaned well."

"Great location, very clean and excellent staff."

"Window in Bathroom was black around the bases and one light in bedroom not working."

"We booked the Lily Room at the Blue Pigeon for our wedding anniversary, hoping for a quiet, restorative escape after a demanding few months. Unfortunately, the stay didn't quite deliver on that promise — though it wasn't without its highlights. Arrival set an unexpected tone. We walked into what appeared to be a large, lively bottomless brunch gathering — very much a party atmosphere — and could barely hear the receptionist over the noise. For guests seeking a peaceful retreat, this was quite a jolt, and felt at odds with how the hotel presents itself. The room itself was genuinely lovely. Beautifully decorated, well-furnished, and thoughtfully put together with real attention to detail — exactly what you'd hope for at this price point, and credit where it's due. Sadly, sleep was impossible. The church directly opposite chimes on the hour, every hour, throughout the night — something we weren't forewarned about. The room also ran very hot despite no radiators being on, and opening the window only amplified the bells. By morning, having had no sleep whatsoever, we missed breakfast entirely so can’t comment on that. The Blue Pigeon clearly has the bones of something special, shows real care in its design. But the overall experience felt confused — the branding suggests a calm, boutique bolthole, while the reality on our visit was quite different. A little more consistency between the two, would consider returning! "

"The room was ok, the hotel is a bit dated and basic but it’s a reasonable price so my expectations were not high and therefore it was fine for a night. "

"Check in was efficient and the welcome friendly. Room and bathroom were a good size and clean. Unfortunately I had to leave too early to try the breakfast. Hotel is only a short walk from Canterbury West train station and the Marlowe Theatre. The room that I stayed in overlooked North Lane and I would just say that if you're a light sleeper it might be a good idea to have earplugs in case the traffic noise bothers you. I'd happily stay here again."

"Great hotel would stay again but very small lift "

"Hotel is a very beautiful especially the location right on the sea front. Reception staff are very welcoming and professional, the restaurant food especially the fish and chips top tier. The breakfast staff are very polite. The spa and gym very clean. And the bar cocktails mmmm. This is my second visit and there will be a third very soon with the girls in April."