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"we had aproblem getting the shuttle from the airport the girl on the desk did not tell us there was a shuttle waiting area and the pickup would be there, rather than the passenger pickup area where we waited for over a half hour. fortunately, when I called again, the driver answered the phone and told us where the pickup would be"

"Clean room. Staff was friendly. The gym was large and spacious and well equipped. We did not use the pool. The place was very nice but parts of it seemed a little dated. But overall I would recommend it. It is VERY hard to find a nice place to stay in Albany. "

"I would go back anytime. "

"Room was VERY far from the parking garage. There was no internet or streaming available so the front desk asked if I wanted to cancel. I didn't, but was surprised they didn't offer a free pastry or muffin with their morning coffee(4 .00 dollars) as a trade. Especially since most places have these for FREE!! lol. Walk from garage to room was way too far. Will not stay again due to this. "

"Clean room, friendly staff Room’s wall covering was coming loose. Elevator was not working properly. Great location, close to airport, shops and restaurants close by"

"Staff was NASTY not friendly at all."

"Was only there for 10 hours. Everything was great. "

"I want a refund. There was no running water when I arrived. The manager kept saying that the water would be back on in a half hour and a couple hours later said it would still be on in a half hour by morning. It was still not on. I was not able to shower. I was not able to use the toilet. "

"Everything met my expectations which is great. A couple of hicups, but the front desk clerk took care of everything right away. Would definitely go back. "