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"Good units and staff! Lack of morning meal option is poor!"

"Enjoyed a beautiful and peaceful stay at this luxurious hotel. Would definitely stay again."

"The property is in a good location and the views are nice but for the price the hotel is incredibly outdated and gives a feeling of uncleanliness because the surfaces are yellowing and old fashioned but not in a charming way. For the $400 I paid, I was expecting something much different. I would not stay here again. "

"Very helpful staff, when our car broke down in their parking garage :-)"

"Fathom is a good restaurant for breakfast and dinner. Disappointed that the pool is now crowded by club members, and a sign up board is now used for lap swimmers."

"My room flooded and was caused apparently from another rooms bathroom leaking. They did not even send someone up to mop up the water. My laptop, AirPods, backpack, and chords/chargers were wet, and I have to pay to get my computer checked as some keys aren’t working. They gave me one night off my final transaction, and upon asking if there was anything else they can do for me, the manager said “one night is already a lot.” Disappointed, I come in April every year and usually enjoy it and previously have been happy every stay, but this incident ruined it for me. "

"The staff were very friendly and the Inn was clean and was very close to amenities "

"Staff was amazing and accommodating! Great location and walking distance to many areas and stores. We were sad that the restaurant only was open for breakfast and lunch but loved the free afternoon coffee. Rooms were spacious and quiet."

"A beautiful hotel with a rich history! You can't beat the view of the harbor and location for activities. Plus, the Visitor's Center, harbor taxies and tour busses are all within a block. The staff was so friendly and professional. The rooms were awesome, with great beds and pillows. My only complaint is that some rooms have you check in on the 1st floor vs the main lobby. However, the bell hops will assist you with getting you and your luggage there. If you drive a SUV, you won't be able to self-park in the garage. However, the staff will park your car for you in their private lot. I would highly recommend a stay at the Fairmont Empress. Don't forget to book tea!!"