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"Our favorite resort!"

"Great hotel. Loved the food court."

"Great location near lots of restaurants in walking distance. Front desk staff very helpful "

"Nice staff, Just don't let them put you near the elevators, you can hear it through the wall"

"I had a very frustrating experience here. When we checked 8hrs before check out we were charged twice because our original reservation was apparently canceled during a shift change since we didn’t check in at 4 PM and instead arrived around 3 AM. Staff told us one of the charges would be refunded and gave us a different checkout date. Which was a total LIE Later we went to Volcano and when we came back, we were locked out of our room. When we went to the front desk for help, we were told we had to pay an additional $35 just to get back in and retrieve our belongings. While the employee said her manager wanted her to call the cops. This was extremely inconvenient and felt very unprofessional, especially since the situation happened because of their employee and shift change apparently. Overall, the situation was handled very poorly and caused a lot of unnecessary stress. I would not recommend staying here."

"Everything was good. The price was Exceptional! "

"Room had No hot water two of the days, no working water at all for a couple hours at dinner time therefore had to wait to shower and get ready with a 7 year old kid having to eat later at night. Neighbors were severely intoxicated and arguing very loudly, they must have fallen asleep with food on the running stove causing our entire unit to back fill with smoke and set our detectors off at 2am, Westgate’s way of making the situation better for us was extending our checkout time by ONE hour. After discussing with a supervisor at checkout they agreed to refund one nights stay but they require me to contact Expedia and have Expedia contact them in order for the refund to take place. Overall not happy which is sad because last time we stayed there it was an excellent experience. "

"My favorite place to stay when I am in Orlando. Great staff, clean, lots of food options inside and around the hotel. Spacious rooms and my daughter enjoyed the game room. "

"The pool area is excellent they have 4 lifeguards at the pool all day"