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Reviews of Duodo Palace Hotel

4 out of 5
Duodo Palace Hotel
San Marco 1887/1888 Calle Minelli, Venice, VE

Reviews

8.6

Excellent

Rating 10 - Excellent. 332 out of 696 reviews" "
Rating 8 - Good. 239 out of 696 reviews" "
Rating 6 - Okay. 81 out of 696 reviews" "
Rating 4 - Poor. 26 out of 696 reviews" "
Rating 2 - Terrible. 18 out of 696 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eric, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Barry, Santry

Disliked: Staff & service, amenities
Very central in the city
Stayed 4 nights in Apr 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Carlos

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard, Everett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and accommodations were outstanding
Stayed 1 night in Mar 2024

10/10 Excellent

Katharina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet hotel in very central location.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kelly

Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel
I chose the hotel for it's super location 5 minutes walk from Rialto bridge and San Marco Square. The hotel is absolutely lovely with a canal side entrance for boats. The staff are extremely friendly and helpful. A great place to stay.
Stayed 2 nights in Dec 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a Deluxe Room with Canal view Double Bed Sorry but leaning out of a 4 story window to see canal ??? As for Deluxe nothing deluxe about it. Bed was 2 single pushed together Lighting was poor Heating did not work as is behind curtains no way for heat to get out No Tea coffee in Room Bathroom had black mould around bath no separate shower Door did not seal properly Staff on Check in says it was best for us to book dining out with them as local restaurants are vey busy there is plenty places to eat and plenty of space infect just about all restaurants sell the same food. Breakfast was good plenty to Eat and Chose from Would i stay here again NO
Stayed 3 nights in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Irvin Surace - Front Office Manager on 25 Nov 2023
Dear Daniel,Thank you for having posted a review regarding your stay at Duodo Palace Hotel.Thank you for giving us a score of 4 out of 5.We sincerely hope to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office ManagerDuodo Palace Hotel

10/10 Excellent

MARTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 1 night in Nov 2023
Response from Irvin Surace - Front Office Manager on 14 Nov 2023
Dear Martin,We appreciate your rating of 5 out of 5.Thank you for noting the beauty of our Palace. Duodo Palace hotel is located in a historical building that has been renovated and restored to maintain the décor and the Venetian style. You can experience a true Venetian feel. The hotel is located in the heart of Venice, just few steps away from Piazza San Marco, the Rialto Bridge, Accademia and La Fenice. We sincerely hope to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office ManagerDuodo Palace Hotel

10/10 Excellent

David, Green Cove Springs

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Irvin Surace - Front Office Manager on 14 Nov 2023
Dear David,Thank you for giving us a score of 5 out of 5.We sincerely hope to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office ManagerDuodo Palace Hotel

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location after getting off the water bus. Great staff.
Stayed 2 nights in Nov 2023
Response from Irvin Surace - Front Office Manager on 14 Nov 2023
Dear Tanya,Thank you for having posted a review regarding your stay at Duodo Palace Hotel.I am pleased to read how amazing was your stay with us.Thank you for giving us a score of 5 out of 5.Your feedback is encouraging for us to see how much you appreciated the comforts of your room as well as the work and hospitality service of our entire staff, and we have already well passed on your comments to the corresponding departments.We sincerely hope to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office ManagerDuodo Palace Hotel

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in Venice
Great little hotel with lots of charm. Hotel staff were friendly and very helpful with tips and questions about how to get around Venice.
Stayed 2 nights in Nov 2023
Response from Irvin Surace - Front Office Manager on 8 Nov 2023
Dear Kenneth,Thank you for having posted a review regarding your stay at Duodo Palace Hotel.Thank you for giving us a score of 5 out of 5.I am pleased to read how amazing was your stay with us.Your feedback is encouraging for us to see how much you appreciated the comforts of your room as well as the work and hospitality service of our entire staff, and we have already well passed on your comments to the corresponding departments.We sincerely hope to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office Manager

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from Irvin Surace - Front Office Manager on 27 Oct 2023
Dear Roger,Thank you for taking the time to add a score regarding your most recent stay at Duodo Palace Hotel.We sincerely hope you choose to stay with us whenever your travels bring you back to Venice.Yours sincerely,Irvin SuraceFront Office Manager

6/10 Okay

Rich

Stayed 3 nights in Oct 2023
Response from Irvin Surace - Front Office Manager on 27 Oct 2023
Dear Rich,Thank you for taking the time to add a review regarding your most recent stay with us.As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Venice.Yours sincerely,Irvin SuraceFront Office ManagerDuodo Palace Hotelinfo@duodopalacehotel.com

10/10 Excellent

Amy

Stayed 2 nights in Sep 2023
Response from Irvin Surace - Front Office Manager on 27 Oct 2023
Dear Amy,We appreciate that you took time to add a rating regarding your most recent stay at Duodo Palace Hotel.Thank you for giving us a score of 10 out of 10.We sincerely hope to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office Manager

10/10 Excellent

Evelyn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in Venice... what more can I say! The hotel is a little hard to locate but worth the effort. The room was spacious, clean and comfortable. The check-in staff was efficient and helpful. They provide recommendations for restaurants in the area and arranged a water taxi to the cruise terminal where we could catch our bus to the cruise ship in Ravenna. Everything about their help was seamless. The included breakfast was great. They offered everything from fruit, toast, eggs, bacon, cereal, juice, tea and coffee. Just to let you know, I am picky about cleanliness, especially in bathrooms. This hotel met all my expectations. I would highly recommend this hotel for your stay.
Stayed 1 night in Sep 2023
Response from Irvin Surace - Front Office Manager on 27 Oct 2023
Dear Evelyn,Thank you for having posted a review regarding your stay at Duodo Palace Hotel.I am pleased to read how amazing was your stay with us.Thank you for giving us a score of 5 out of 5.Your feedback is encouraging for us to see how much you appreciated the comforts of your room as well as the work and hospitality service of our entire staff, and we have already well passed on your comments to the corresponding departments.We sincerely hope to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great traditional hotel ideally located. Friendly staff and very comfortable beds!
Stayed 3 nights in Sep 2023
Response from Irvin Surace - Front Office Manager on 27 Oct 2023
Dear Zach,Thank you for having posted a review regarding your stay at Duodo Palace Hotel.I am pleased to read how amazing was your stay with us.Thank you for giving us a score of 10 out of 10.Your feedback is encouraging for us to see how much you appreciated the comforts of your room as well as the work and hospitality service of our entire staff, and we have already well passed on your comments to the corresponding departments.We look forward to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office Manager

10/10 Excellent

Josephine

Stayed 1 night in Sep 2023
Response from Irvin Surace - Front Office Manager on 27 Oct 2023
Dear Josephine,I am pleased that you took the time to add a rating regarding your recent stay at Duodo Palace HotelThank you for giving us a score of 10 out of 10.We look forward to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office Manager

8/10 Good

Kylene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel upon first look is absolutely stunning. Though our room was a little outdated, I found it extremely cozy. Everything was pretty clean, not perfect, and the shower was really small but manageable. The staff was okay, they didn't really seem like they enjoyed tourists, to be honest– but that was the general feeling I got from the people in Venice. We had drinks at the hotel bar that were great and the overall ambiance was very regal!
Response from Irvin Surace - Front Office Manager on 27 Oct 2023
Dear Kylene,We are pleased that you took the time to review your recent stay with us.Duodo Palace hotel is located in a historical building that has been renovated and restored to maintain the décor and the Venetian style. You can experience a true Venetian feel. The hotel is located in the heart of Venice, just few steps away from Piazza San Marco, the Rialto Bridge, Accademia and La Fenice. We sincerely hope to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office Manager

6/10 Okay

Tara

Liked: Cleanliness, staff & service
Okay
The staff was very friendly and the decor and aesthetic of the hotel is cool has a vintage vibe. The bathroom was really difficult to navigate. The door leaves you almost no room to stand in the bathroom. They do not have a shower, it's a tub that you cannot stand up in, and there is no curtain glass etc. Also I would not recommend the breakfast. If you need a water taxi plan way ahead, we requested one early and due to traffic on that canals it was 30 minutes late, we had to walk a block to get on and then the driver charged us €10 more that the price the hotel gave.
Stayed 2 nights in Sep 2023
Response from Irvin Surace - Front Office Manager on 27 Oct 2023
Dear Tara,I am pleased that you took the time to add a review regarding your stay with us.Thank you for noting the prime location of our Hotel, the Venetian decor of the Palace where the hotel is located and for your Staff comments. Most of our rooms have a bathtub and for security reasons it is not recommended to stand up to take a shower.During high seasons period, we highly encourage our Guest to reserve the watertaxi for Departure 1 day before the service date. Any same day - last minute - request will be taken by contacting the water taxi company and it might take up to 30-40 minutes to have a last-minute water taxi. In case that the tide is too high, we will receive from the water taxi company or travel agency which wil be the new departure station.We sincerely hope to have another opportunity to welcome you in order to better your perception of our property.Yours sincerely,Irvin SuraceFront Office Manager

10/10 Excellent

Roy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Arranged water taxi pickup at the door. Good breakfast. Great location.
Stayed 1 night in Sep 2023
Response from Irvin Surace - Front Office Manager on 20 Sept 2023
Dear Roy,Thank you for having posted a review regarding your stay at Duodo Palace Hotel.Thank you for giving us a score of 5 out of 5.I am pleased to read how amazing was your stay with us. As you noted, we have a private pier to catch water taxi and to arrive at the hotel.Your feedback is encouraging for us to see how much you appreciated the comforts of your room as well as the work and hospitality service of our entire staff, and we have already well passed on your comments to the corresponding departments.We sincerely hope to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office Manager

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, property conditions & facilities
I was amazed how quite inside the hotel was. Easy walk St Marks Square or the Grand Canal and the water taxis. A little quirky alley to the entrance just added to the ambiance of being in Venice. There’s also a direct entrance from a canal right into the lobby! The staff was exceptional, very helpful and knowledgeable. In fact I left some property in the safe, they notified me rather quickly but I was already on a train to Florence. They went above and beyond finding a solution.
Stayed 2 nights in Sep 2023
Response from Irvin Surace - Front Office Manager on 17 Sept 2023
Dear Gale,I appreciate that you took the time to post a review regarding your recent stay with us.Duodo Palace Hotel has two entrances. One to arrive/to leave with a private water taxi and it is our private dock located in Rio de la Verona and a pedestrian entrance which is located in Calle Minelli, 1887/1888.Thank you for your nice comments. The Expedia Group community will benefit of your recommendations. It has been a pleasure to have you as our Guest. I have shared your comments with the hotel staff in order to energize all of us, it is always very nice to have our work recognized.As you noted, our hotel is very close to the main tourist attractions.We sincerely hope you choose to stay with us whenever your travels bring you back to Venice.Yours sincerely,Irvin SuraceFront Office Manager

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Irvin Surace - Front Office Manager on 8 Sept 2023
Dear Bryan,Thank you for rating our property 10 out of 10.We look forward to welcome you back at Duodo Palace Hotel whenever your travels will take you again in Venice.Yours sincerely,Irvin SuraceFront Office Manager

10/10 Excellent

Analise

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2 night stay at the Duodo Palace was amazing!! I highly reccomend this hotel for your stay in Venice. The whole staff was so accommodating and kind during all hours of the day. We had a beautiful, clean room that we were sad to leave at the end of the trip. I love that this hotel is tucked in a quiet corner and away from all of the businesses of Venice - though still a short walk to everything! Thank you for a great stay, I hope we can return one day.
Response from Irvin Surace - Front Office Manager on 8 Sept 2023
Dear Analise,I am pleased that you took the time to add a review regarding your stay with us.Thank you for noting the prime location of our Hotel, the Venetian decor of the Palace where the hotel is located and for your Staff comments. It has been a pleasure to have you as our Guest. I have shared your comments with the hotel staff in order to energize all of us, it is always very nice to have our work recognized.We sincerely hope you choose to stay with us whenever your travels bring you back to Venice.Yours sincerely,Irvin SuraceFront Office ManagerDuodo Palace Hotel

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Irvin Surace - Duodo Palace Hotel on 8 Sept 2023
Dear Dorothy,Thank you for giving us a score of 10 out of 10.We sincerely hope to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office Manager

8/10 Good

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk helpful. Good location. Convenient to everything.
Stayed 3 nights in Aug 2023
Response from Irvin Surace - Front Office Manager on 8 Sept 2023
Dear Maria,We are pleased that you took the time to review your recent stay with us.Thank you for noting our prime location. As you noted, we are in a very quiet area but still in the heart of Venice, very close to most of the sights of Venice and just few minutes away from St. Mark's Square, the Rialto Bridge and the Accademia Art Galleries.I have shared your lovely comments with the Staff in order to energize them to continue to deliver exceptional customer service.We look forward to welcome you again at Duodo Palace Hotel.Yours sincerely,Irvin SuraceFront Office ManagerDuodo Palace Hotel

10/10 Excellent

Baljinder

Stayed 2 nights in Aug 2023
Response from Irvin Surace - Front Office Manager on 8 Sept 2023
Dear Baljinder,Thank you for giving us a score of 5 out of 5.We sincerely hope to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office ManagerDuodo Palace Hotel

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Concierge was superb!
Stayed 1 night in Jul 2023
Response from Irvin Surace - Front Office Manager on 5 July 2023
Dear Jennifer,Thank you for having posted a review regarding your stay at Duodo Palace Hotel.Thank you for giving us a score of 5 out of 5.Your feedback is encouraging for us to see how much you appreciated the chospitality service of our entire staff, and we have already well passed on your comments to the corresponding departments.We sincerely hope to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office Manager

6/10 Okay

Renu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds comfortable. Shower pressure good, but weird no door, so floor was always wet. Breakfast/coffee was an issue. Boiled eggs seemed old and coffee was terrible, which is unacceptable in Italy.
Stayed 3 nights in Jun 2023
Response from Irvin Surace - Front Office Manager on 24 June 2023
Dear "Renu",We appreciate the time that you have dedicated us in posting a review regarding your most recent stay at our hotel.We remain very sorry to read that we were unable to provide you with the exceptional service that our Guests deserve. Your comments have been shared with the hotel management. We sincerely hope to welcome you again in order to better your perception of our property.Yours sincerely,Irvin SuraceFront Office Manager

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023
Response from Irvin Surace - Front Office Manager on 9 June 2023
Dear Mary,We are pleased that you took the opportunity to add a rating for your stay at Duodo Palace Hotel.We hope to welcome you again for another memorable trip.Yours sincerely,Irvin SuraceFront Office Manager

10/10 Excellent

Janet

Stayed 3 nights in May 2023
Response from Irvin Surace - Front Office Manager on 9 June 2023
Dear Janet,Thank you for giving us a score of 5 out of 5.We sincerely hope to welcome you again whenever your travels bring you to Venice.Yours sincerely,Irvin SuraceFront Office Manager

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property excellent view of the city. Our room had a balcony, absolutely stunning, very reasonably priced. The hotel lobby is very elegant and charming. . The staff was excellent, highly recommend this place.
Stayed 1 night in May 2023
Response from Irvin Surace - Front Office Manager on 9 June 2023
Dear "Rodney",Thank you for your review regarding your recent stay.We are delighted to read about your wonderful stay with us and how much you enjoyed the hotel.I have shared your lovely comments with the Staff in order to energize them to continue to deliver exceptional customer service.We are looking forward to welcome you again at Duodo Palace Hotel.Your Sincerely,Irvin SuraceFront Office Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Irvin Surace - Front Office Manager on 7 May 2023
Dear James,Thank you for taking the time to post a review regarding your recent stay with us.We sincerely hope you choose to stay with us whenever your travels bring you back to Venice.Yours sincerely,Irvin SuraceFront Office Manager

10/10 Excellent

Alain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and location
Stayed 2 nights in Mar 2023
Response from Irvin Surace - Front Office Manager on 7 May 2023
Dear Alain,We are pleased that you took the opportunity to write a review of your stay at Duodo Palace Hotel.Thank you so much for honoring us with 5 stars, we really appreciate your feedback.Your feedback is encouraging for us to see how much you appreciated the comforts of your room as well as the work and hospitality service of our entire staff, and we have already well passed on your comments to the corresponding departments.We hope to welcome you again for another memorable trip.Yours sincerely,Irvin SuraceFront Office Manager

10/10 Excellent

Ericka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of two hotels of my stay in Venice. By far my favorite. The staff is top notch, the room clean and breakfast delicious. I would definitely recommend it.
Stayed 2 nights in Feb 2023

8/10 Good

Shevaun

Liked: Staff & service, amenities, property conditions & facilities
Great location and hotel in good shape. Staff were excellent and friendly. Only complaints are the room was too hot (26C) and no way to control it. Breakfast was good except for the scrambled eggs and bacon badly cooked.
Stayed 3 nights in Feb 2023

10/10 Excellent

Craige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with full size bathroom, good location, helpful staff including recommending apps and good value for money.
Stayed 3 nights in Jan 2023

10/10 Excellent

Lottie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning room and lovely people, right in the centre of town
Stayed 4 nights in Jan 2023

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

randall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, el problema es q el A/c lo controlan desde recepción y cada vez q se quiere modificar tienes q llamarle
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star staff & service!
We had a lovely room with a balcony and canal view. The shower was difficult because it was just a tub with attached handle to hold to shower off- rather hard one hand shower. More for taking a bath. Our suite had no lift so we had to do some stairs - which was okay. The luggage was brought up for us. The breakfast was good with lots of selections. The service and staff was absolutely fantastic & helpful. The location was a bit of a walk from the Rialto -which was a bit troublesome with luggage- up and down about 3 bridges. But not impossible. They suggested a water taxi but quite expensive from the airport.
Stayed 2 nights in Sep 2022

10/10 Excellent

Nadia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing the breakfast wasn’t not good at all
Stayed 1 night in Sep 2022

10/10 Excellent

Sally

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 4 nights in Sep 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book the city view room
I booked a deluxe room with canal view. It turns out that the canal view room appeared older and smaller. I transferred to a city view room on another newer section of the hotel that was significantly larger and nicer. The a/c was pretty loud, and breakfast average.
Stayed 1 night in Sep 2022

8/10 Good

Charles, Jacksonville

Travelled with partner
Liked: Staff & service
Great location, Clean
Stayed 1 night in Aug 2022

10/10 Excellent

Ivan

Stayed 1 night in Jun 2022

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is OK. Staff was friendly but for the price of this hotel it’s honestly a 2 star. Rooms are very dated, our bathroom sink was being held up by a couple screws and we were afraid to even lean on it. Room was generally clean but bed was not very comfortable. Pillows were very flat. I would not stay here again. I don’t know how it got 4 stars. Location is great and near the main attractions (St. Mark’s Square, Doge’s Palace, Rialto Bridge, Grand Canal).
Stayed 2 nights in Jul 2022
Response from Irvin Surace - Front Office Manager on 12 Aug 2022
Dear Lietke, We appreciate the time that you have dedicated us in posting a review regarding your most recent stay at our hotel. Thank you for noting our prime location. As you noted, we are in a very quiet area but still in the heart of Venice, very close to most of the sights of Venice and just few minutes away from St. Mark's Square, the Rialto Bridge and the Accademia Art Galleries. We remain very sorry to read that we were unable to provide you with the exceptional service that our Guests deserve. Your comments have been shared with the maintenance team and with the hotel management. We sincerely hope to welcome you again in order to better your perception of our property. Yours sincerely, Irvin Surace Front Office Manager