Deluxe Room , Window Balcony

Reviews of Safarnama Varanasi

3.5 out of 5
Safarnama Varanasi
D34/209, Ganesh Mahal, Bengali tola, Behind Godowlia Tonga Stand, Varanasi

Reviews

8.6

Excellent

Rating 10 - Excellent. 18 out of 35 reviews" "
Rating 8 - Good. 10 out of 35 reviews" "
Rating 6 - Okay. 5 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brahmas, University Place

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their staff are very nice and helpful.
Stayed 5 nights in Mar 2024
Response from Avinav on 2 Apr 2024
Thank you for sharing your valuable feedback. We hope to serve you again in future.

8/10 Good

Jiyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Shravan Kumar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, everything was great during our stay.
Stayed 1 night in Mar 2020
Response from Team Safarnama on 12 Mar 2020
Dear Guest, Thank you so much for such a nice review. We are glad that everything was upto your expectations. Hope to see you again sometime. Best Regards,

8/10 Good

Sambasivam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Varanasi, a vibrant experience
Location wise it’s good - close to the Ghats and Temples either by walk or by rickshaws. The only thing that puts you off is the smelly and cow dung splattered lanes. Competition between people, vehicles & cows in the roads / lanes to the Ghats is very high. The authorities need to do something about it. It’s chaotic! If you are interested in buying sarees - we took up the suggestions of an electric riskshaw and a manual rickshaw drivers to take us to a saree manufacturer’s shop on 2 different occasions and found them to be genuine and good.
Stayed 2 nights in Feb 2020
Response from Team Safarnama on 12 Mar 2020
Dear Guests. Thank you so much for taking out time to review us. We know that Varanasi can be very exhausting and intense for people visiting the city for the first time. Though we try to make our guests stay as comfortable as possible but some things are definitely not in our hands i.e. bylanes and the cows. We hope everything else was upto your expectations. Wish you best for your future journey and hope to see you again soon. Best Regards,

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated with comfortable beds!
The front desk staff are very kind and accommodating. The have great access to excursions and are knowledgeable about the city. Their Made to order breakfasts are another plus.
Stayed 2 nights in Feb 2020
Response from Team Safarnama on 1 Mar 2020
Dear Gregory, Greetings! Thank you so much for writing the review. It was a pleasure hosting you here and we are glad to know that you had a great time with us as well. We hope to see you again sometime. Best Wishes,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Good location. Good breakfast, Front Desk Issues
We had issues with the front desk. After we had checked in, they told us that we have to pay in cash only (I wasn't traveling with an ATM card as I charge everything, only have a little cash from previous trips) because their card reader wasn't working. We made it clear that we we couldn't. It was working by the time we checked out, but then without asking "for our convenience" they converted ₹ to the currency of my passport, even though my card is in ₹. And they tacked on a 5% convenience fee that they pocket while the charge was converted back to rupees to hit my bank. That was not the deal we had here on Hotels.com. Breakfast was simple but tasty and filling, Location is close the the middle of the ghats. But it is a little walk from the closest point an Uber can get you to the location.
Stayed 1 night in Jan 2020
Response from Safarnama Varanasi on 10 Feb 2020
Dear Guest, Greetings! Thank you for taking out time to review us. We apologize if there was any kind of miscommunication regarding payment at front desk. Apparently, card payment terminals work through GPS signals over which we don't have any control. Sometimes, due to weak network signal, machines don't work and that't why we suggested you to make payments in Cash. Also, out terminal is a DCC based terminal, which means your card is charged in your base currency by default. This is not to pocket any kind of hidden fees rather to save our guests the currency conversion fees from their bank. When your card is charged in base currency of your bank, you don't have to pay any fee for the currency conversion instead of the time when it is charged in INR, you will need to pay your bank to convert your currency in INR. As merchants, we can not charge any kind of surcharge or any other hidden fee from you other than the payment amount. Whatever fee is being charged for the transaction is being charged by your bank as per the facilities enabled on your card for international payments. On our end, we already pay transaction charges to our bank for accepting payments through cards so we are not getting anything extra out of this. We hope other than this, you had a pleasant experience during your stay with us. Best Wishes, Team Safarnama

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just like it said on the tin . . .
Great communication, great stay. Will stay here next time I'm in Varanasi
Stayed 2 nights in Jan 2020
Response from Avinav, Owner on 24 Jan 2020
Dear Sarah We are so glad that you had a good stay in our BnB. We will be very happy to host you again likewise. Best

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to the main ghat. Staff meet you to bring your bags back to hotel as cars cant get there. Friendly staff. No restaurant but can get room service from a nearly restaurant.
Stayed 3 nights in Jan 2020
Response from Avinav, Owner on 23 Jan 2020
Dear Guest Thanks for your positive feedback. We look forward to have you again at our BnB in Varanasi or Agra.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I had to move hotels because it was too cold to sleep at night. I had to wear my clothes and jacket.
Stayed 1 night in Dec 2019
Response from Safarnama Varanasi on 7 Jan 2020
Dear Guest, Thank you for taking time to review us. We are really sorry to hear that you didn't find the stay as per your expectations. During your stay dates, we were having peak winters which have been one of coldest in last few years. Though we do provide extra blankets and heaters on request. We wish you had told us about this when you were here so that we could have arranged something for you. You just decided to leave without informing us so there was no way for us to know the issue. We hope you had a pleasant stay in Varanasi. Do give us a chance again sometime and we will try our best to provide you a comfortable stay. Best Regards,

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Avinav on 29 Nov 2019
Thank you sir

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Centrally locates, staff is very helpful. Cute rooms, free light breakfast.
Stayed 4 nights in Oct 2019
Response from Avinav on 9 Oct 2019
Dear Guest Thanks for your feedback. It is very warming to read that you found our rooms cute. It makes us happy. Hoping to host you again Thanking you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you try to access this property by car, (access by foot only) forget about it. This hotel is close to the famous Ghaats of Varanasi and although it doesn’t have a view of the river Ganga, it is very close to the main market and The property is clean and well very maintained. Beds were comfortable, the place smelt lovely and the washrooms were excellent!
Stayed 1 night in Feb 2019

10/10 Excellent

Sumit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!
Provides a lovely feel of the old world charm of Varanasi and modern lifestyle. Right in the heart of 'Kashi' with Dashashwamedh ghat and Kashi Vishwanath temple at walking distance. And never the less a world of eateries in the vicinity providing you the best of Varanasi. The rooms are worth every penny. Cozy, well styled, and extremy clean. The staff is very helpful and courteous. Do not except much at hotel though with respect to food. All they provide is breakfast that is limited to Tea/Coffee, Omlette, Toast, and fruits. But you don't really need it anyway given the options around.
Stayed 2 nights in Apr 2019
Response from Avinav on 8 May 2019
Dear Sir Thank you so much for such a warm and descriptive review. We were really glad to host you and review like yours keeps us motivated to be our best. Thanks and looking forward to your stay in our other properties as well. Best Avinav Owner, Safarnama Chain

8/10 Good

Melissa

Liked: Cleanliness, staff & service
The staff was really nice, but the front desk person sent us on a wild goose chase when we asked him about somewhere we wanted to go. By the time we backtracked from where he originally sent us, the place was closed. Make sure you call the hotel when you are arriving, Uber cannot drop you at the front door as it is in a small alley. The location was good to see the main Ghats.
Stayed 2 nights in Apr 2019
Response from Team Safarnama on 29 Apr 2019
Dear Ma'am, Thank you so much for taking out time to review us. We apologise for any kind of confusion as you mentioned. We hope you had a comfortable stay otherwise. Best Wishes,

10/10 Excellent

Satish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from being in the most central location, the hotel is an oasis of luxury. The rooms are excellent and the quality of amenities is very good too. The staff is very friendly and helpful. Overall I highly recommend this place.
Stayed 2 nights in Feb 2019
Response from Safarnama Varanasi on 6 Mar 2019
Dear Sir, It was a great pleasure hosting you both at our place. We are glad to know that you had a comfortable stay with us. We hope you will give us a chance to host you again in future. Thanks again for staying with us.

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The hotel is in a narrow street. But it’s nice, clean and comfy. The bathrooms were very clean too. The morning breakfast is good. I really liked the tea. It’s at a short distance from Dashaswamedh Ghat & Ganga river. Vishwanth temple is also at a walking distance.
Stayed 1 night in Mar 2019
Response from Safarnama Varanasi on 6 Mar 2019
Dear Sir, Thank you so much for such a nice review. It is great to know that your stay was upto your expectations and you enjoyed your time here. We hope to see you again sometime. Thanks again for choosing to stay with us.

8/10 Good

Akihito

Stayed 2 nights in Nov 2022

6/10 Okay

Jerome

Liked: Staff & service
Disliked: Cleanliness
Personal is very kind and want to help. The room unfortunately was dirty. The surrounding is very noisy outside and inside the hotel. The room certainly deserves an extra cleaning. The sheets have spots on them.
Stayed 2 nights in Dec 2022

10/10 Excellent

Markus

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Die Unterkunft ist dem Preis angemessen. Die Lage ist sehr zentral, aber etwas versteckt. Sehr freundliches, zuvorkommendes und aufmerksames Personal.
Stayed 2 nights in Apr 2022
Response from Avinav on 26 May 2022
Vielen Dank für Ihre freundliche Bewertung. Wir freuen uns, dass Ihr Aufenthalt und Ihre Erfahrung in unserem Haus komfortabel waren. Wir hoffen, dass Sie wiederkommen und wir die Gelegenheit haben werden, Sie wieder zu beherbergen. Beste Grüße aus India.

2/10 Terrible

Yuichiro

Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonito hotel, personal muy amable
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Team Safarnama on 28 Feb 2020
Dear Guest, Greetings! Thank you for taking out time to review us. We wish you had written some comments along with the review so that we could understand your experience in a better way and the reason for the rating. We hope you had a pleasant stay with us. Best Regards,

10/10 Excellent

Wei Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect!
Good location, nice food and helpful! Really recommend!
Stayed 2 nights in Feb 2020
Response from Safarnama Varanasi on 24 Feb 2020
Dear Guest, Thank you for such a generous review. We are glad that you had a pleasant stay with us. Do give us a chance to host you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Safarnama Varanasi on 10 Feb 2020
Dear Guest, Thank you for the review. Best, Team Safarnama

4/10 Poor

YONGSOO

Travelled with group
Disliked: Room comfort
힘들었어요
안개낀 공항때문에 항공이 결항되어서 급하게 떡깔티켓을 구입했다. 자정이 넘어서 콜카타 to 바라나시 기차역에 도착, 공항은 픽업을 해 주지만 기차도착시간이 늧은시간이므로 알아서 오라고 했다. 호텔스닷컴의 사진으로 보던 숙소와는 달랐다. 청결도는 괜찮았으나 세면장의 슬리퍼도 없었고 요청했으나 거절당했다. 꽤 추운 날씨임에도 불구하고 히타도 없었다. 다시는 가지 않을 것 같다.
Stayed 1 night in Jan 2020
Response from Avinav, Owner on 23 Jan 2020
It makes sad to know that you didn't have great experience. Our staff work hard to make sure each guests have good experience. But as we dont have 24 hour reception and your arrival was at midnight, some of your requests were unfulfilled. We would be happy to have you again and will appreciate if you can give us a second chance to serve you better.

10/10 Excellent

Evangelos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Avinav, owner on 23 Jan 2020
Thanks for staying with us and giving a positive feedback. We look forward to have you again in future!

10/10 Excellent

Isaura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un excelente hotel, la limpieza superó mis expectativas al ser India. El desayuno es sencillo pero limpio y muy bueno, brindan seguridad al ofrecer transporte desde Y hacia el aeropuerto (con cargo extra pero accesible). Nos ayudaron bastante en los servicios de tours lo que hicieron de nosotros una experiencia inolvidable en Varanassi. Recomiendo 100% este hotel.
Stayed 1 night in Nov 2019
Response from Avinav on 29 Nov 2019
Dear Guest We are extremely grateful for your review. Feedback like yours makes us very happy. We are glad that your experience in Varanasi was unforgettable and we played a small role in that. Looking forward to host you again

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel a varanasi vicino i gath
Arrivata al hotel noto subito la pulizia . Sembra costruito ieri :) I ragazzi della reception tutti cortesi e accomodanti . La vicinanza ai gath ( 5 minuti a piedi ) vicino anche al mercato Al safarnama ho mangiato prenotando li direttamente e il cibo era molto gustoso. Super raccomandato !!
Stayed 1 night in Nov 2019
Response from Safarnama Varanasi on 5 Nov 2019
Dear Valentina, Thank you so much for your review. We are delighted to know that you had a comfortable stay with us. We had a great time hosting you here and hope that you enjoyed your stay too. We wish you best for rest of your journey. Best Wishes, Team Safarnama

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
少し高かったですが、清潔でした。 シャワーも温かいです。 観光地からも近いです。 全体的に良かったです。ツアーのオプションもあり、信頼できる感じがあります。 Wi-Fiも問題ありませんでした。
Stayed 1 night in Oct 2019
Response from Avinav on 14 Oct 2019
Dear Guest! Thanksr staying with us and giving a positive review. Reviews like this motivates us to work harder and make sure all our guests have good experience staying with us. Hope to host you again. Best

10/10 Excellent

David, Terrassa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Excelente hotel!!! Ubicación muy buena, cerca de río!! Habitación limpia y espaciosa. Desayuno bueno y personal muy amables y serviciales. Nos dieron la habitación antes de hora, todo un detalle al encontrarse mal una persona del grupo. Recomiendo 100% este hotel.
Stayed 2 nights in Aug 2019
Response from Avinav on 5 Oct 2019
Dear David Thanks for your valuable feedback. We strive to create best experiences for our guests and review like yours make us feel we are on right path. We hope to host you again.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel liegt in einer kleinen Gasse, ist unscheinbar und nicht leicht zu finden. Ist man erst mal dort, ist alles bestens. Für Traveller gut geeignet. Personal ist freundlich und zuvorkommend.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Avinav on 8 May 2019
Thank you :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Petit hotel qui ne paie pas de mine dans une petite ruelle au coeur de la vieille ville à deux pas des ghats Ce n’est pas le grand luxe mais le personnel est très serviable et sympathique, répond à toutes vos demandes et organise transfert aeroport, bateau, tuc-tuc.......aucun risque d’arnaque car on règle tout directement à l’hotel pour un prix connu d’avance Il manque des espaces communs et la piece petit déjeuner est réduite à une table, il ne faut pas oublier que l’on est au coeur de la vieille ville , très dense ou les espaces sont réduits au maximum Si vous voulez de l’authenticité, c’est un endroit à conseiller sinon passez votre chemin
Stayed 2 nights in Feb 2019
Response from Avi on 18 Feb 2019
Dear Guest Thanks for your review. Yes we are small hotel at the most dense area of city and thus we provide very authentic experience. We are a BnB and we do not promise any luxury but we try our best to give best experience possible. Thanks for choosing us and writing honest review about us. We look forward to host you again.