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Direct Hotels - Pacific Sands

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Outdoor pool
Outdoor pool
Outdoor pool
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Overview of Direct Hotels - Pacific Sands

Direct Hotels - Pacific Sands

4.5 out of 5

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Laundry
  • Outdoor Space

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-in
  • Sheets and towels washed at 60°C
3 Kirribilli Avenue, East Mackay, QLD, 4740

Explore the area

  • Popular LocationTown Beach9 min walk
  • Popular LocationQueens Park Orchid House16 min walk
  • Popular LocationFar Beach4 min drive
  • AirportMackay, QLD (MKY)9 min drive

Choose dates to view prices

Apartment, 3 Bedrooms

  • 9 sq m
  • 3 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 4 Single Beds and 1 Queen Bed OR 3 Queen Beds

King Executive Room with Balcony

3.9/5 guest room rating
  • 42 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Executive Studio

4.3/5 guest room rating
  • 40 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

King Room Studio

4.7/5 guest room rating
  • 40 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Executive Apartment, 2 Bedrooms

5/5 guest room rating
  • 7 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

Apartment, 2 Bedrooms

4.7/5 guest room rating
  • 71 sq m
  • 2 bedrooms
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Apartment, 1 Bedroom

5/5 guest room rating
  • 62 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

About this area

Mackay

Located in Mackay, Direct Hotels - Pacific Sands is near the airport and near the beach. The area's natural beauty can be seen at Water Bird Habitat Conservation Area and Floodway Conservation Area, while Artspace Mackay and Mackay Enertainment and Convention Centre are cultural highlights. Queens Park Orchid House and Bluewater Lagoon are also worth visiting. Guests love the property's quiet location.

What's nearby

  • Town Beach - 9 min walk
  • Queens Park Orchid House - 16 min walk
  • Mackay Enertainment and Convention Centre - 4 min drive
  • Far Beach - 4 min drive
  • Artspace Mackay - 6 min drive

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 9 min drive

Restaurants

  • Hot Wok Restaurant - 3 min drive
  • Masala - 3 min drive
  • Fusion 128 - 3 min drive
  • Bing's Nomiya - 3 min drive
  • Roshni - 3 min drive

About this property

Direct Hotels - Pacific Sands

4.5-star aparthotel near the beach
Guests at this beach aparthotel will appreciate convenient on-site amenities such as barbecue grills and a picnic area. Each apartment provides a microwave and a coffee/tea maker, plus free WiFi and a Smart TV with cable channels. For a bit of entertainment, a TV comes with Netflix, and added amenities include a DVD player and a ceiling fan. Weekly housekeeping is available.
Direct Hotels - Pacific Sands offers 80 forms of air-conditioned accommodation with DVD players and coffee/tea makers. 32-inch Smart televisions come with cable channels and Netflix.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
This information is provided by our partners.

Property amenities

Beach

  • Near the beach
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Microwave
  • Coffee/tea maker
  • Toaster
  • Cleaning supplies

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Free toiletries
  • Hairdryer
  • Towels provided

Entertainment

  • 32-inch smart TV with cable service
  • Netflix
  • Streaming services
  • DVD player

Outdoor areas

  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Limited housekeeping
  • Local maps
  • Window screens
  • Guidebooks/recommendations
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • Restaurant dining guide
  • Reception hall

Location highlights

  • Near the ocean
  • Near the sea
  • Near the airport

Things to do

  • Outdoor pool access neaby
  • Health club access nearby
  • Bike rentals on site

General

  • 80 rooms
  • 8 floors
  • Built in 2015

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 5 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

The front desk is open Monday - Friday (7:00 AM - 5:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 150.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash
On-site parties or group events are strictly prohibited

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Direct Hotels Pacific Sands East Mackay
Direct s Pacific ds Mackay
Direct Pacific Sands East Mackay
Direct Hotels Pacific Sands
Direct Hotels - Pacific Sands Aparthotel
Direct Hotels - Pacific Sands East Mackay
Direct Hotels - Pacific Sands Aparthotel East Mackay

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 141 out of 297 reviews
5 - Excellent 47%
Rating 4 - Good. 107 out of 297 reviews
4 - Good 36%
Rating 3 - Okay. 34 out of 297 reviews
3 - Okay 11%
Rating 2 - Poor. 11 out of 297 reviews
2 - Poor 4%
Rating 1 - Terrible. 4 out of 297 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.3/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

1/5 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Opening the door to my room to find another guy there. I was given the wrong key and he wasn’t happy.
Stayed 1 night in Aug 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good quiet location close to beach, 10 minute walk into town centre
Stayed 7 nights in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comfortable bed. The advertised free wifi was below poor for this day and age and cable channels limited. Friendly staff. Having access to BBQ facilities it was quite dirty with no hot water or plug for sink to wash up, our kitchenette room also had no plug ( and no, the drain cover I our bathroom did not screw down to seal).
Stayed 3 nights in Jul 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately not a great stay, 2 single beds pushed together to make a king bed, one was lower than the other one very soft the other as hard as a rock, luckily we found 2 single quilts and a king size mattress topper in the cupboard which we used to try to make the bed more comfortable but then the amount of noise throughout the night and into the early hours from people coming and going outside and from the rooms above was terrible so all up very disappointing.
Stayed 1 night in Jun 2021

5/5 Excellent

Liked: Cleanliness, room comfort
Wow
Great service and clean and tidy apartment. Exceptional value for money.
Stayed 1 night in Jun 2021