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Cool Palms Motel

2.5 star property
Mackay motel in West Mackay with free parking
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Cool Palms Motel

Photo gallery for Cool Palms Motel

Outdoor pool
Exterior
Family Self Contained (sleeps 4)
Large Family Self Contained (sleeps 5) | Living room
Reception

Overview of Cool Palms Motel

Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Room serviceRoom serviceRoom service

Your area essentials

Map
4 Nebo Road, West Mackay, QLD, 4740
  • Popular LocationKFC4 min walk
  • Popular LocationJubilee Park11 min walk
  • Popular LocationMackay Station5 min drive
  • AirportMackay, QLD (MKY)6 min drive
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Room options

View all photos for Queen + Single Studio

Queen + Single Studio

Queen + Single Studio

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Electric kettle
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4)

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Electric kettle
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Queen + Single

Standard Queen + Single

Standard Queen + Single

Highlights

Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Studio Queen

Studio Queen

Studio Queen

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Electric kettle
  • Sleeps 3
  • 1 Queen Bed

View all photos for Large Family Self Contained (sleeps 5)

Large Family Self Contained (sleeps 5) | Private kitchenette

Large Family Self Contained (sleeps 5)

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Microwave
Electric kettle
Coffee/tea maker
Cable channels
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Standard Queen Room

Standard Queen Room

Standard Queen Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed

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About the area

Mackay

Cool Palms Motel is located in West Mackay, a neighbourhood in Mackay. Artspace Mackay and Greenmount Homestead are cultural highlights, and travellers looking to shop may want to visit Caneland Central and Mount Pleasant Shopping Centre. Bluewater Lagoon and Mackay Regional Botanic Gardens are also worth visiting.
Visit our Mackay travel guideOpens in a new window
View more Motels in MackayOpens in a new window

What's nearby

  • Mackay Enertainment and Convention Centre - 13 min walk
  • Caneland Central - 14 min walk
  • Bluewater Lagoon - 17 min walk
  • Mackay Base Hospital - 3 min drive
  • Harrup Park - 3 min drive

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 6 min drive

Restaurants

  • KFC - 4 min walk
  • Austral Hotel - 14 min walk
  • Gloria Jean's Coffees Mackay Caneland - 15 min walk
  • Hungry Jack's - 13 min walk
  • Red Rooster - 12 min walk

About this property

Cool Palms Motel

Motel located in West Mackay
Consider a stay at Cool Palms Motel and take advantage of a terrace, a garden and dry cleaning/laundry services. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Free self-parking
  • Continental breakfast (surcharge), express check-out and express check-in
  • Luggage storage, a vending machine and barbecues
Room features
All guest rooms at Cool Palms Motel boast comforts, such as air conditioning, in addition to Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels
  • Fridges, microwaves and cots/infant beds

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily continental breakfast available for a fee: AUD 9 for adults and AUD 9 for children

Things to do

  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • No housekeeping

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer on request
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 7 AM - 8 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 10.00 per night.
Cots (infant beds) are available for AUD 5.0 per night

Payment types

Important information

Optional extras

  • Fee for continental breakfast: from approximately AUD 9.00 for adults and from AUD 9.00 for children
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

This property does not have any lifts

Property is also known as

Cool Palms Motel Mackay
Cool Palms Motel
Cool Palms Mackay
Cool Palms
Cool Palms Motel West Mackay
Cool Palms West Mackay
Cool Palms Motel Motel
Cool Palms Motel West Mackay
Cool Palms Motel Motel West Mackay

Frequently asked questions

Does Cool Palms Motel have a pool?

Yes, this property has an outdoor pool.

Is Cool Palms Motel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Cool Palms Motel?

Self-parking is free at this property.

What time is check-in at Cool Palms Motel?

Check-in start time: 2 PM; check-in end time: 5:30 PM.

What time is check-out at Cool Palms Motel?

Checkout is at 10 AM.

Where is Cool Palms Motel located?

Located in West Mackay, this motel is within a 15-minute walk of Jubilee Park, Mackay Enertainment and Convention Centre and Caneland Central. Artspace Mackay and Bluewater Lagoon are also within 1 mile (2 km).

Cool Palms Motel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 241 reviews" "
Rating 8 - Good. 85 out of 241 reviews" "
Rating 6 - Okay. 22 out of 241 reviews" "
Rating 4 - Poor. 8 out of 241 reviews" "
Rating 2 - Terrible. 5 out of 241 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Lloyd

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Although the property is older and seems a little more dated, everything was pretty clean with good amenities, including toaster and microwave. The coffee was a little stale but otherwise it was a great room and the service was lovely.
Stayed 1 night in Mar 2024

4/10 Poor

Jayson

Disliked: Staff & service
This is a greedy hotel. I had a family emergency 1 week out from staying and tried to cancel, not only did i not get a refund, but they were going to charge a fee for cancelling as well as keeping the booking fee. Disgusting service. I will never stay with a hotel that does this. As it was i had to send my sick children there anyway as i had no choice.
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here for 40 years and it has always been good real family friendly
Stayed 1 night in Jan 2024

8/10 Good

Fraser

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

yosep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind
Stayed 1 night in Jan 2024

6/10 Okay

Leon

.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, amenities
Clean and very helpful staff will definitely stay here again
Stayed 4 nights in Dec 2023

10/10 Excellent

KAZUYA

Stayed 1 night in Nov 2023

General hotel information

Reasons to Book
Spacious Rooms
Check-In Time
2:00 PM
Check-Out Time
10:00 AM
Star Rating
2.5