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Best Western Marco Polo Mackay

Photo gallery for Best Western Marco Polo Mackay

Featured image
Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers
Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers
Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers
Terrace/patio

Overview of Best Western Marco Polo Mackay

Best Western Marco Polo Mackay

4 out of 5

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C
46 Nebo Road, West Mackay, QLD, 4740

Explore the area

  • Popular LocationJubilee Park2 min drive
  • Popular LocationMackay Enertainment and Convention Centre2 min drive
  • Popular LocationArtspace Mackay2 min drive
  • AirportMackay, QLD (MKY)6 min drive

Choose dates to view prices

About this area

Mackay

Located in Mackay, Best Western Marco Polo Mackay is in the suburbs. Floodway Conservation Area and Water Bird Habitat Conservation Area reflect the area's natural beauty and area attractions include Bluewater Lagoon and Queens Park Orchid House. Mackay Leisure Centre and Mackay Regional Botanic Gardens are also worth visiting.

What's nearby

  • Jubilee Park - 2 min drive
  • Mackay Enertainment and Convention Centre - 2 min drive
  • Artspace Mackay - 2 min drive
  • Bluewater Lagoon - 2 min drive
  • Mackay Base Hospital - 3 min drive

Restaurants

  • Rialto — 1 min walk
  • Romeo & Juliet's Restaurant - 15 min walk
  • Church on Palmer - 5 min drive

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 6 min drive

About this property

Best Western Marco Polo Mackay

Suburban Mackay hotel in West Mackay with free parking
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a spa tub and a business centre. All 38 rooms provide conveniences such as fridges and coffee makers, plus free WiFi and flat-screen TVs. Guests will also find room service, ceiling fans and hairdryers. Housekeeping is available on request.
Best Western Marco Polo Mackay offers 38 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee weekends 7:00 AM–9:00 AM: AUD 10-25 per person
  • 1 restaurant
  • 1 bar/lounge
  • Room service available

Things to do

  • Outdoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Front-desk safe
  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • Upper floors only accessible by stairs
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Cots/infant beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer

Entertainment

  • TV/satellite channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express checkout

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 15.0 per stay

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 per person (approximately)
  • Crib (infant bed) fee: AUD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

Pool access available from 8:00 AM to 9:00 PM

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
Marco Polo Mackay West Mackay
Best Western Marco Polo Mackay Hotel
Best Western Marco Polo Mackay West Mackay
Best Western Marco Polo Mackay Hotel West Mackay

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 189 out of 376 reviews
5 - Excellent 50%
Rating 4 - Good. 132 out of 376 reviews
4 - Good 35%
Rating 3 - Okay. 46 out of 376 reviews
3 - Okay 12%
Rating 2 - Poor. 4 out of 376 reviews
2 - Poor 1%
Rating 1 - Terrible. 5 out of 376 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check-in & check-out, very clean & close to shopping. Recommended.
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful front staff. Room was extremely clean.
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lively, helpful manager. Quiet, good comfortable bed. Walk in shower with good water pressure
Stayed 1 night in Aug 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Great hotel. The bed was very soft. Clean, comfortable and restaurant was open and that works for me
Stayed 1 night in Aug 2021

5/5 Excellent

Stayed 1 night in Aug 2021