Front of property

Reviews of Victorian Hotel

3 out of 5
Victorian Hotel
514 Homer Street, Vancouver, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1029 reviews" "
Rating 8 - Good. 242 out of 1029 reviews" "
Rating 6 - Okay. 64 out of 1029 reviews" "
Rating 4 - Poor. 34 out of 1029 reviews" "
Rating 2 - Terrible. 25 out of 1029 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a gr we stay for a moms night away kid free! Great location, easy walk to gastown for food and coffee and close parking onsite! Defiantly be back!
Stayed 1 night in Mar 2024

8/10 Good

Suraj

Travelled with partner
Liked: Cleanliness, staff & service
Clean room, nice staff, awesome locality.
Stayed 2 nights in Apr 2024

6/10 Okay

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is newly renovated, clean, and the staff are very friendly.... but don't stay here in the spring or summer - there is no AC. You can open the windows, but it's super noisy outside at night. I also recommend waiting until the constuction happening next door is finished. It was noisy and smelled strongly of chemicals and paint fumes.
Stayed 4 nights in Apr 2024

4/10 Poor

Alainnah

Liked: Cleanliness, staff & service
I stayed here before and enjoy my stay. This time around the room I was in was very small and right beside the dish storage closet. The people staying in the room next to mine were very loud and you could hear everything. For the price, it’s not really worth it as you have to share bathrooms. It feels like a fancy hostel that is overpriced. I’d pay the little bit extra and stay in a real hotel.
Stayed 2 nights in Apr 2024

6/10 Okay

Amandeep

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kevin

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
I completely loved being able to stay in this historic hotel. The exposed brick, old hardwood floors, and high ceilings were a delight. I also loved the eclectic mix of antiques and modern furnishings. The hotel is spotlessly clean and the staff are thoughtful.
Stayed 1 night in Apr 2024
Response from Victorian Management on 19 Apr 2024
Dear Debra, Thank you so much for your wonderful feedback! We're thrilled to hear that you thoroughly enjoyed your stay at the Victorian Hotel.It's truly a pleasure to provide our guests with a glimpse into history while also offering modern comforts. We take great pride in maintaining the charm of our historic building while ensuring cleanliness and comfort for all our guests. We'll be sure to pass along your compliments to our staff—they'll be delighted to hear that their efforts made your stay even more enjoyable. We look forward to welcoming you back to the Victorian Hotel in the future!Warm regards, Victorian Management

10/10 Excellent

Meghan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Will definitely stay again.
Stayed 3 nights in Mar 2024
Response from Victorian Management on 17 Apr 2024
Dear Meghan, Thank you so much for your fantastic feedback! We're thrilled to hear that your stay at the Victorian Hotel was perfect and that you had such a positive experience.We can't wait to welcome you back for another wonderful stay in the future! If there's anything specific you'd like for your next visit, please let us know, and we'll do our best to accommodate your preferences. Until then, safe travels, and we look forward to hosting you again soon!Warm regards, Victorian Management

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for what we wanted to see and do
Stayed 2 nights in Apr 2024
Response from Victorian Management on 17 Apr 2024
Dear Donald, Thank you for your feedback! We're delighted to hear that our hotel's location was convenient for your visit and allowed you to explore the sights and activities you had planned.Our team takes great pride in offering a central and accessible location for our guests to enjoy all that the area has to offer. Whether it's cultural attractions, dining experiences, or shopping destinations, we're thrilled that our location met your needs.We hope to have the pleasure of welcoming you back to the Victorian Hotel again in the future!Warm regards, Victorian Management

10/10 Excellent

Hans-Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, clean, and close to amenities.
Stayed 1 night in Apr 2024
Response from Victorian Management on 17 Apr 2024
Dear Hans-Peter, Thank you for your feedback! We're delighted to hear that you had a pleasant experience during your stay with us. Our team works hard to ensure that our guests feel welcomed and well taken care of, so it's wonderful to hear that you found our staff pleasant.Maintaining a clean and comfortable environment is also a top priority for us, and we're glad to hear that you found our hotel to be clean. Our convenient location close to amenities is something we take pride in, and we're pleased that it added to the enjoyment of your stay.Should you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back to our hotel again in the future!Warm regards, Victorian Management

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Victorian Management on 17 Apr 2024
Dear Bailey, Thank you for your outstanding rating! We're thrilled to hear that you had such a wonderful experience during your stay at the Victorian Hotel.Providing excellent service and ensuring our guests have a comfortable and enjoyable stay is our top priorities, and we're delighted that we could meet your expectations.We look forward to welcoming you back for another fantastic stay in the future! If there's anything specific you'd like for your next visit, please feel free to let us know.Warm regards, Victorian Management

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel. Clean and comfortable. When I return to Vancouver, I’m coming back to this hotel.
Stayed 1 night in Apr 2024
Response from Victorian Management on 17 Apr 2024
Dear Karen, Thank you for your wonderful feedback! We're delighted to hear that you found our hotel beautiful, clean, and comfortable during your stay. Providing a welcoming and enjoyable experience for our guests is our utmost priority, and we're thrilled that we were able to meet your expectations.We truly appreciate your loyalty and look forward to welcoming you back when you return to Vancouver. If there's anything specific you'd like for your next visit, please feel free to let us know, and we'll do our best to accommodate your preferences. Sincerely, Victorian Management

10/10 Excellent

romain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful hotel
Stayed 1 night in Apr 2024
Response from Victorian Management on 17 Apr 2024
Dear Romain, Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff and found our hotel beautiful. Providing excellent service and maintaining a welcoming atmosphere are our top priorities, so it's truly rewarding to receive such feedback.We're committed to ensuring that every guest feels valued and well taken care of during their stay. Should you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back to our hotel again soon!Sincerely, Victorian Management

4/10 Poor

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is a very noisy location. We heard traffic all night long. There is an event space right next store that did karaoke late into the night and we heard it all from our room. The rooms are nice, the building is old, the staff were pleasant. Even so, I would not stay here again. Way too noisy!
Stayed 2 nights in Apr 2024
Response from Victorian Management on 17 Apr 2024
Dear Genevieve, Thank you for sharing your experience with us. We're truly sorry to hear that the noise disturbance affected your stay. Providing a peaceful environment for our guests is a top priority, and we apologize for falling short in this regard.We understand the importance of a good night's sleep and regret any inconvenience. Your feedback is invaluable, and we will take it into consideration as we strive to improve our guests' experiences.We're glad to hear that you found our rooms nice, our historic building charming, and our staff pleasant. If there's anything else you'd like to discuss or if there are specific suggestions you have for improvement, please feel free to reach out. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Victorian Management

10/10 Excellent

bruce

Liked: Property conditions & facilities
Love this place. Decor is perfect. They let me check in hours early. The bed is ultra comfortable. I’m coming back
Stayed 1 night in Apr 2024
Response from Victorian Management on 17 Apr 2024
Dear Bruce, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's great to know that you appreciated our décor and that you found our bed ultra comfortable for a restful night's sleep.We're delighted that we could accommodate your early check-in request and make your stay even more convenient. Your loyalty means a lot to us, and we can't wait to welcome you back for another memorable stay. Kind regards, Victorian Management

10/10 Excellent

STEFFI ANN

Stayed 3 nights in Apr 2024
Response from Victorian Management on 17 Apr 2024
Dear Steffi Ann, Thank you for your outstanding rating! We're delighted to hear that you had such a fantastic experience during your stay at the Victorian Hotel.Providing excellent service and ensuring our guests feel comfortable and valued is our top priority, so it's incredibly rewarding to receive your positive feedback.We can't wait to welcome you back for another exceptional stay! If there's anything special you'd like for your next visit, please let us know, and we'll be more than happy to assist. Until then, safe travels, and we look forward to hosting you again soon!Kind regards, Victorian Management

8/10 Good

Madison

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The room was super cute with the brick wall and tastefully decorated. We enjoyed our morning coffee in the living room area. The beds were comfortable but the street noise woke us up a couple of times.
Stayed 1 night in Apr 2024
Response from Victorian Management on 17 Apr 2024
Dear Madison,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our room décor to your liking and enjoyed the cozy atmosphere, especially with the charming brick wall. It's wonderful to know that you were able to savor your morning coffee.We apologize for any inconvenience caused by street noise disturbing your sleep. We understand how crucial a peaceful night's rest is, and we'll certainly look into ways to minimize noise disturbances for our guests in the future.Your comments are invaluable to us as they help us continuously improve and enhance our guests' experiences. We hope to have the opportunity to welcome you back for another delightful stay soon! If there's anything else we can assist you with, please don't hesitate to reach out.Sincerely, Victorian Management

10/10 Excellent

Juan Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. The staff was friendly and very helpful with everything. There was plenty of outlets for us to charge our phone and devices. Everything was clean in the room with plenty of towels. However the shower head hose was leaking water from the side due to it being cracked. I was afraid of adjusting the height of the sprayer because I didn’t want to “break it” and have to pay for it. We were awaken by the onsite construction. We were not made aware that there would be any construction going on. It would’ve been really nice to have on site parking because the off site parking (we had to pay for it) seemed very shady but there was no damage or anything to our vehicle. The area around has a lot of homeless people.
Stayed 1 night in Apr 2024
Response from Victorian Management on 11 Apr 2024
Dear Juan, Thank you for taking the time to share your detailed feedback with us following your recent stay at the Victorian Hotel. We are pleased to hear that you found your room to be nice and clean, and that our staff was friendly and helpful throughout your stay. Your compliments regarding the cleanliness, amenities, and service are greatly appreciated.However, we sincerely apologize for the issues you encountered with the shower head hose and the unexpected onsite construction. It is our goal to provide a comfortable and hassle-free experience for all our guests, and we regret any inconvenience these issues may have caused you. Rest assured, we will address the maintenance concerns promptly to ensure that they are resolved for future guests.Additionally, we understand your concerns about parking, and we apologize for any discomfort this may have caused. We appreciate your feedback regarding this matter, and we will continue to explore ways to enhance our parking options for the convenience and security of our guests.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back to the Victorian Hotel in the future for a more seamless and enjoyable stay. If there is anything else we can assist you with, please do not hesitate to contact us directly.Warm regards,Victorian Management

10/10 Excellent

Prashant

Stayed 2 nights in Apr 2024
Response from Victorian Management on 11 Apr 2024
Dear Prashant, Thank you so much for taking the time to rate your experience at the Victorian Hotel with a perfect rating. We are absolutely thrilled to receive such high praise from you!Your satisfaction is our top priority, and we are delighted to hear that we were able to meet and exceed your expectations during your stay. Your positive rating serves as a great source of encouragement for our team, who works tirelessly to ensure that every guest has a memorable and enjoyable experience with us.We sincerely appreciate your kind words and your support. It was our pleasure to have you as our guest, and we hope to welcome you back to the Victorian Hotel again soon for another outstanding stay.Warm regards,Victorian Management

10/10 Excellent

ALEX

Travelled with partner
Liked: Amenities
Returned to this hotel as it’s beautiful
Stayed 1 night in Apr 2024
Response from Victorian Management on 11 Apr 2024
Dear Alex, Thank you for choosing to return to the Victorian Hotel, and for sharing your feedback with us. We are thrilled to hear that you find our hotel beautiful and that you have chosen to stay with us again.It is always a pleasure to welcome back returning guests, and we are delighted that you continue to enjoy your experiences with us.We sincerely appreciate your loyalty and patronage, and we look forward to continuing to exceed your expectations during your future stays with us.Warm regards,Victorian Management

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and myself enjoyed our stay. The parking was not great, but safe. It needs a casual resturant so guests can get a coffee or breakfast in the morning. Overall the staff was great.
Stayed 1 night in Apr 2024
Response from Victorian Management on 11 Apr 2024
Dear Susan, Thank you for taking the time to share your feedback with us following your recent stay at the Victorian Hotel. We are delighted to hear that you and your daughter enjoyed your time with us.While we are glad to hear that you found our parking to be safe, we apologize for any inconvenience it may have caused. Your feedback regarding the need for a casual restaurant on-site for coffee or breakfast is duly noted. We understand the importance of providing convenient dining options for our guests, and we will certainly take your suggestion into consideration as we strive to enhance our offerings.We are thrilled to hear that you found our staff to be great, and we will be sure to pass along your kind words to our team. It was our pleasure to ensure that you had a pleasant and memorable stay with us.We genuinely appreciate your patronage and hope to have the opportunity to welcome you back to the Victorian Hotel in the future. Warm regards,Victorian Management

8/10 Good

Fate

Travelled with group
Liked: Property conditions & facilities
I loved the staff. They are all very nice and caring! Love the building. However the parking that the hotel offers is really very inconvenient. It’s very difficult to get in and out. I scratched my rental car while trying to enter it. It’s a really bad structure!
Stayed 3 nights in Apr 2024
Response from Victorian Management on 11 Apr 2024
Dear Fate, Thank you for taking the time to share your feedback with us regarding your recent stay at the Victorian Hotel. We are delighted to hear that you loved our staff and found them to be nice and caring and that you also appreciated the charm of our building.However, we are truly sorry to learn about the inconvenience you experienced with our parking. Your feedback regarding the parking structure is invaluable to us, and we will certainly take it into consideration as we strive to improve our facilities and services for the comfort and convenience of our guests.We genuinely appreciate your patronage and hope that you will give us another opportunity to exceed your expectations in the future. If there is anything else we can do to assist you, please do not hesitate to contact us directly.Warm regards,Victorian Management

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute old fashioned hotel. Very close to walk everywhere. Installing elevator so will be better for mobility issues.
Stayed 1 night in Mar 2024
Response from Victorian Management on 11 Apr 2024
Dear Christine, Thank you for taking the time to share your feedback following your recent stay at the Victorian Hotel. We are delighted to hear that you found an old-fashioned charm at the Hotel.Indeed, our prime location offers the convenience of being within walking distance to various attractions, making exploring the area a breeze. We're pleased to hear that this aspect of your stay added to your overall experience.We also appreciate your understanding regarding the ongoing installation of an elevator to enhance accessibility for guests with mobility issues. Your feedback is invaluable to us as we continuously strive to improve our facilities and ensure that all our guests have a comfortable and enjoyable stay.Thank you once again for choosing the Victorian Hotel, and we look forward to welcoming you back in the future. Sincerely, Victorian Management

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and super nice staff
Stayed 1 night in Mar 2024
Response from Victorian Management on 11 Apr 2024
Dear Ana, Thank you so much for taking the time to share your feedback with us following your recent stay at the Victorian Hotel. We are thrilled to hear that you found our property lovely and that our staff made your experience truly memorable.Our team takes great pride in delivering exceptional service with warmth and hospitality, and your kind words serve as a wonderful encouragement for all of us. It was our pleasure to ensure that you felt welcome and well taken care of throughout your stay.We sincerely appreciate your patronage and hope to have the pleasure of welcoming you back to the Victorian Hotel in the future. Warm regards, Victorian Management

10/10 Excellent

Victoria, Seattle

Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at this hotel! Wouldn’t change a single thing from my trip! Stayed for 2 nights and all staff so welcoming and accommodating for all needs!
Stayed 2 nights in Mar 2024
Response from Victorian Management on 11 Apr 2024
Dear Adam, Thank you immensely for your kind words and for taking the time to share your wonderful experience at the Victorian Hotel. It fills us with immense joy to hear that your stay with us was nothing short of amazing and that every aspect of your trip exceeded your expectations.Our team strives to provide exceptional service, ensuring that each guest feels welcomed and attended to throughout their stay. Your appreciation for their efforts truly means the world to us.We are thrilled to have had the opportunity to accommodate your needs and make your stay memorable. We genuinely appreciate your patronage and hope to have the pleasure of welcoming you back for another exceptional stay in the near future. Sincerely, Victorian Management

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely, unique boutique hotel that is walkable and conveniently located! Walkable to BC Place and other attractions. We enjoyed the comfy beds and appreciated the friendly, helpful staff. Great place to stay downtown.
Stayed 1 night in Mar 2024
Response from Victorian Management on 3 Apr 2024
Dear Shannon, Thank you for your wonderful feedback regarding your stay at the Victorian Hotel. We're thrilled to hear that you found our boutique hotel lovely and unique and that our location was convenient for your needs, especially being within walking distance to attractions like BC Place. We're delighted that you enjoyed our comfy beds and that our staff provided friendly and helpful service. It's fantastic to know that you found us to be a great place to stay downtown. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to the Victorian Hotel in the future! If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We're here to make your stay as enjoyable as possible.Sincerely, Victorian Management

8/10 Good

Carla

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location is really great for the downtown core with lots of transportation options. The rooms are very small though and the hotel was under construction during my stay which was quite noisy.
Stayed 4 nights in Mar 2024
Response from Victorian Management on 3 Apr 2024
Dear Carla, Thank you for sharing your feedback with us. We're glad to hear that you appreciated our hotel's convenient location in the downtown core, with plenty of transportation options nearby. However, we apologize for any inconvenience caused by the size of the rooms and the noise from the construction during your stay. We understand how important a peaceful environment is for our guests, and we're sorry that we fell short in this regard. Please know that we take your feedback seriously, and we'll do our best to minimize any disruptions for future guests.We hope to have the opportunity to welcome you back for a much-improved experience. Sincerely, Victorian Management

6/10 Okay

Usama Tariq

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The washrooms are shared if you choose the smaller rooms with only wash basin inside the room, very weird feeling. Overall it was isn't cheap to stay here, so an attached washroom will shouldn't be a big ask.
Stayed 1 night in Mar 2024
Response from Victorian Management on 10 Apr 2024
Dear Usama, Thank you for taking the time to provide us with your valuable feedback following your recent stay at the Victorian Hotel. We appreciate your candid review as it allows us to continually improve our services. We regret to learn that the shared washroom arrangement in our smaller rooms didn't meet your expectations. We understand that having a private attached washroom is a preference for many guests, and we sincerely apologize for any inconvenience this may have caused you. While our smaller rooms with shared washrooms are designed to offer a budget-friendly option for guests, with the Victorian theme. Rest assured, we are continuously evaluating our room offerings and amenities to better meet the needs and preferences of our valued guests.Once again, we apologize for any discomfort you experienced during your stay, and we thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets and exceeds your expectations.Warm regards,Victorian Management

10/10 Excellent

Annabelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Victorian Hotel was beautiful and quaint. The staff were wonderful and the location was perfect. I definitely recommend staying here, especially if you are visiting and are looking for a cute stay.
Stayed 2 nights in Mar 2024
Response from Victorian Management on 3 Apr 2024
Dear Anabelle, Thank you so much for your lovely feedback! We're thrilled to hear that you found the Victorian Hotel beautiful and quaint and that our staff provided you with wonderful service. It's fantastic to know that our location was perfect for your needs. We're honored by your recommendation, especially for visitors seeking a cute and charming stay. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to the Victorian Hotel in the future!If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know.Sincerely, Victorian Management

10/10 Excellent

Sattar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. The hotel was very clean and nice. I would definitely come back and stay at this hotel. Very friendly service.
Stayed 1 night in Mar 2024
Response from Victorian Management on 3 Apr 2024
Dear Sattar, Thank you for your fantastic feedback regarding your stay at the Victorian Hotel. We're thrilled to hear that you had a great stay with us and that you found our hotel to be very clean and nice. We're delighted to know that you would definitely return for another stay and that you appreciated our friendly service. We can't wait to welcome you back to the Victorian Hotel in the future! If there's anything specific you'd like for your next visit or if you have any further comments, please don't hesitate to reach out. We're here to make your stay as enjoyable as possible.Warm regards, Victorian Management

10/10 Excellent

Thomas, Vancouver

Liked: Staff & service, amenities
Elevator repairs were rather noisy.
Stayed 1 night in Mar 2024
Response from Victorian Management on 27 Mar 2024
Dear Thomas, Thank you for your excellent rating and for sharing your feedback with us. We're delighted to hear that overall you had a wonderful experience at the Victorian Hotel. We apologize for any inconvenience caused by the noise from the elevator repairs.Guest comfort is of utmost importance to us, and we regret that your stay was disrupted by this unexpected noise. Your feedback is valuable to us, and we will do our best to minimize any disturbances in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a quieter and even more enjoyable stay.Sincerely, Victorian Management

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Victorian Management on 27 Mar 2024
Dear Emily, Thank you for taking the time to share your fantastic feedback! We're thrilled to hear that you had a wonderful experience during your stay at the Victorian Hotel. Your perfect rating means a lot to us, and we're delighted that you enjoyed our accommodations, location, and the service provided by our staff. We strive to ensure that every guest feels comfortable and well taken care of, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We look forward to welcoming you back for another exceptional stay in the future!Sincerely, Victorian Management

2/10 Terrible

Phitchaya

Stayed 2 nights in Mar 2024
Response from Victorian Management on 11 Apr 2024
Dear Phitchaya, Thank you for taking the time to share your feedback with us following your recent stay at the Victorian Hotel. We are deeply sorry to hear that your recent experience at the Victorian Hotel did not meet your expectations, as evidenced by your rating. Please accept our sincerest apologies for any shortcomings you encountered during your stay.Your feedback is invaluable to us, and we would greatly appreciate it if you could provide us with more details about your experience so that we can address any issues and improve our services for future guests.Our utmost priority is the satisfaction and comfort of our guests, and we are committed to making every effort to ensure that each stay with us is enjoyable and memorable.We sincerely hope to have the opportunity to welcome you back to the Victorian Hotel in the future and to demonstrate the high level of service and hospitality that we strive to provide.Warm regards,Victorian Management

6/10 Okay

Sun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking was off site, about a block and a half away. I would not have started here had I been notified of that and they certainly did not make an effort to notify us if that beforehand. Having to walk to the car past several small groups of homeless people in dimly lit Streets felt very unsafe. Until they get their on-site parking done, I would not stay here.
Stayed 1 night in Mar 2024
Response from Victorian Management on 27 Mar 2024
Dear Sun, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience with the off-site parking situation. We understand your concern. Your safety and comfort are our top priorities, and we apologize for any inconvenience or discomfort this may have caused you.We will take your feedback into consideration and work towards improving our communication processes. Your feedback is invaluable to us, and we appreciate the opportunity to address any concerns you may have had. Thank you once again for choosing the Victorian Hotel. Sincerely, Victorian Management

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay! Don’t be thrown off by the shared bathrooms, they are super clean, private and it wasn’t any trouble at all. Great location, lovely staff, comfortable bed, what more can you ask for! We’ll be back ☺️
Stayed 1 night in Mar 2024
Response from Victorian Management on 27 Mar 2024
Dear Natasha, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing stay with us at the Victorian Hotel.We take pride in maintaining cleanliness and privacy in our shared bathrooms, and we're delighted that you found them satisfactory. Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and it's fantastic to know that you appreciated their efforts.Once again, thank you for choosing the Victorian Hotel. We can't wait to welcome you back on your next visit! Sincerely, Victorian Management

8/10 Good

Paul

Liked: Cleanliness, staff & service
Lots of character, though not for the disabled (which I was not) and so centrally located, for a great price
Stayed 1 night in Mar 2024
Response from Victorian Management on 15 Mar 2024
Dear Paul, Thank you for sharing your experience at the Victorian Hotel. We are delighted to hear that you appreciated the character of our establishment and found our central location to be convenient at a great price.At the Victorian Hotel, we strive to provide a unique and memorable experience for all our guests. While we are glad to hear that you enjoyed our central location and affordable rates, we also understand the importance of accessibility for all individuals.We sincerely apologize if our facilities did not meet the needs of guests with disabilities during your stay. Your feedback is invaluable, and we will certainly take it into consideration as we continue to improve and make enhancements to our property, we are currently working on installing an elevator in the hotel.It was a pleasure to host you, and we hope to welcome you back again in the future. Should you have any further feedback or require assistance with your future reservations, please do not hesitate to reach out to us directly.Warm regards,Victorian Management

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Victorian Management on 27 Mar 2024
Dear Terri, Thank you ever so much for your amazing rating! We're delighted to hear that your experience at the Victorian Hotel was nothing short of exceptional.Our team takes immense pride in delivering top-notch service and ensuring that every guest feels welcomed and valued. It's incredibly gratifying to know that our efforts have left such a positive impression on you. We sincerely appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the near future.Sincerely, Victorian Management

2/10 Terrible

Zeinab

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shared washrooms, bad smell
Stayed 1 night in Mar 2024
Response from Victorian Management on 15 Mar 2024
Dear Zeinab, Thank you for taking the time to share your recent experience at the Victorian Hotel. Your feedback is incredibly important to us as we strive to provide the best possible stay for all our guests.We sincerely apologize for any inconvenience caused by the shared washrooms and any associated odors. Maintaining a clean and pleasant environment is a top priority for us, and we regret if we fell short of your expectations in this regard. Rest assured, we will address this matter promptly to ensure that all our facilities meet the highest standards of cleanliness and comfort and we always take measures to ensure that all areas of the hotel are clean and welcoming. We appreciate your patronage and hope to have the opportunity to welcome you back in the future, providing you with the exceptional stay you deserve. If there is anything further we can do to make amends or assist you, please do not hesitate to reach out to us directly.Sincerely, Victorian Management

8/10 Good

lesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good size room, very clean . Particularly liked the various lighting options. Could have done with a clock and basic guide on working the tv though
Stayed 2 nights in Mar 2024
Response from Victorian Management on 9 Mar 2024
Dear Lesley, Thank you for sharing your feedback following your recent stay at the Victorian Hotel. We appreciate your positive comments and are pleased to hear that you found your room to be of a good size and very clean. It's wonderful to know that the various lighting options in the room met your liking.Your suggestion regarding the absence of a clock and a basic guide on working the TV is valuable to us. We apologize for any inconvenience caused by these oversights. We will certainly take your feedback into consideration as we continually strive to enhance the overall guest experience.We hope that, despite these minor inconveniences, you had an overall pleasant experience at the Victorian Hotel. Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back in the future.Warm regards,Victorian Management

6/10 Okay

Marjorie

Travelled with partner
Liked: Staff & service, property conditions & facilities
The rooms are all white so the hotel feels like a hospital. Good coffee and towels. Parking difficult especially arriving on a dark cold night. Neighborhood feels unsafe at night. Expected a Victorian hotel but instead it’s an all white pseudo-modern place that is not what we prefer. Clean and well maintained
Stayed 2 nights in Mar 2024
Response from Victorian Management on 15 Mar 2024
Dear Marjorie, Thank you for sharing your recent experience with us at the Victorian Hotel. Your feedback is invaluable as we continuously strive to enhance our guests' stay.We're thrilled to hear that you enjoyed our quality coffee and towels, and that you found our hotel to be clean and well-maintained. Providing a comfortable and welcoming environment is paramount to us.We apologize if the all-white décor didn't resonate with your expectations. We understand that everyone's tastes vary, and we appreciate your honest feedback. We are continuously exploring ways to incorporate elements of traditional charm while still offering modern comforts.Regarding parking, we understand the challenges, as the city has limited parking locations. We are actively looking into solutions to improve this aspect of our service to ensure a smoother experience for our guests, particularly during inclement weather.We sincerely appreciate your patronage and hope to have the opportunity to welcome you back in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make your next stay more enjoyable.Warm regards,Victorian Management

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The heritage property was uniquely renovated and efficient despite shared bathrooms. Without an elevator was disappointing with one walk upstairs. The only distraction was the retro table wobbled due to the original wooden flooring but small detail.
Stayed 1 night in Feb 2024
Response from Victorian Management on 9 Mar 2024
Dear Barbara, Thank you for taking the time to share your feedback about your recent stay at the Victorian Hotel. We appreciate your thoughtful comments and are pleased to hear that you found our heritage property uniquely renovated and efficiently managed, despite the shared bathrooms.We understand the disappointment regarding the absence of an elevator and the inconvenience of one flight of stairs. Please accept our apologies for any inconvenience this may have caused. However, we are happy to inform you that we are currently working on installing an elevator in the hotel.We appreciate your understanding regarding the retro table, and we apologize for any distraction caused by the wobbling due to the original wooden flooring. Rest assured, we will address this matter to ensure a more stable and comfortable experience for our guests in the future. Your feedback is invaluable, and we are committed to continually improving our services. If there's anything specific you would like to discuss or if you have additional suggestions, please feel free to reach out.Despite the mentioned details, we hope that you enjoyed your overall stay with us, and we would be honored to welcome you back to the Victorian Hotel on your future visits.Thank you for choosing our heritage property.Warm regards,Victorian Management

10/10 Excellent

Juanita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully renovated rooms, good amenities and good location to many restaurants and shops.
Stayed 1 night in Mar 2024
Response from Victorian Management on 9 Mar 2024
Dear Juanita, Thank you for taking the time to share your feedback about your recent stay at the Victorian Hotel. We are thrilled to hear that you enjoyed our beautifully renovated rooms and found the amenities to your satisfaction. Our team takes great pride in maintaining a comfortable and inviting atmosphere for our guests.It's wonderful to know that our hotel's location served you well, providing easy access to a variety of restaurants and shops. We understand the importance of convenience and are delighted that our location added to the overall enjoyment of your stay. We aim to consistently provide exceptional service and a memorable experience for our guests, and it's gratifying to hear when we succeed.If you have any additional feedback or if there's anything specific you'd like to highlight about your stay, please feel free to share. We look forward to the opportunity to welcome you back to the Victorian Hotel on your future travels.Sincerely, Victorian Management

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Victorian Management on 9 Mar 2024
Dear Pierre, Thank you so much for taking the time to share your feedback with us! We are delighted to hear that your stay at the Victorian Hotel exceeded your expectations and that you rated it 5/5.Our team works hard to provide a memorable and comfortable experience for our guests, and it's truly rewarding to know that we succeeded in making your stay enjoyable. Your positive feedback is a great source of motivation for all of us.We appreciate your kind words and hope to welcome you back to our Victorian Hotel in the future. If there's anything specific that stood out to you during your stay or if you have any suggestions for improvement, please feel free to share. We always strive to enhance our guests' experiences.Once again, thank you for choosing the Victorian Hotel. We look forward to the pleasure of hosting you again.Warm regards,Victorian Management

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Victorian Management on 4 Mar 2024
Dear Amy, Thank you for taking the time to provide us with a perfect rating for your recent stay at the Victorian Hotel! We are thrilled to hear that your experience with us was exceptional, and your positive feedback means the world to us.Our team is dedicated to ensuring our guests have a memorable and enjoyable stay, and it's rewarding to know that we succeeded in meeting your expectations. If there are specific aspects of your visit that stood out to you, or if there's anything you believe contributed to your perfect rating, we would love to hear more.Your satisfaction is our utmost priority, and we hope to continue providing you with outstanding service during any future visits. If your travels bring you back to Vancouver, we would be honored to welcome you again and strive to make your stay fantastic.Sincerely, Victorian Management

10/10 Excellent

Suzann

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again! Great place for visitors to Vancouver going to a hockey game!
Stayed 1 night in Feb 2024
Response from Victorian Management on 3 Mar 2024
Dear Suzann, Thank you for sharing your positive feedback about your recent stay at the Victorian Hotel. We're thrilled to hear that you had a great experience with us, especially as a convenient choice for visitors attending a hockey game in Vancouver.We're delighted that you enjoyed your time with us and appreciate your kind words. It's fantastic to know that you found our hotel to be a great option for your visit, and we're honored that you're considering staying with us again in the future.Thank you once again for choosing the Victorian Hotel. We look forward to welcoming you back for another great stay when your travels bring you to Vancouver.Warm regards,Victorian Management

8/10 Good

Elana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a great place to stay for a few days during a conference. The room was a bit small but very neat and had everything I needed. Very well located for getting to/from major downtown areas as well as Chinatown. Extremely walkable and only ~10 minutes from the Canada line to YVR. The reception staff was very kind and helpful throughout my stay. One small downside was not having a desk in the room - the bigger issue was noise. I could hear everything happening in the rooms around me ... and the shared bathroom across the hall. So maybe not great for light sleepers.
Stayed 2 nights in Feb 2024
Response from Victorian Management on 3 Mar 2024
Dear Elana, Thank you for taking the time to share your valuable feedback about your recent stay at the Victorian Hotel. We appreciate your positive comments and insights into your experience.We're glad to hear that overall, you found our hotel to be a great place to stay during your conference. Your kind words about our reception staff and the convenient location are truly appreciated. We understand your concern about the size of your room, but we are pleased that it was neat and well-equipped with everything you needed.We appreciate your feedback regarding the noise issue you encountered. We sincerely apologize for any disruptions you experienced from sounds in the surrounding rooms and the shared bathroom. We understand the importance of a peaceful environment, and we will certainly look into ways to address this concern to enhance the overall experience for our guests. If you decide to stay with us again in the future, please don't hesitate to communicate your preferences, and we will do our best to accommodate your needs. We value your feedback as it helps us continually improve our services.Thank you once again for choosing the Victorian Hotel, and we hope to have the opportunity to welcome you back for an even more comfortable stay in the future.Warm regards,Victorian Management

10/10 Excellent

Rachel

Stayed 1 night in Feb 2024
Response from Victorian Management on 3 Mar 2024
Dear Rachel, Thank you so much for your amazing feedback and for rating your stay at the Victorian Hotel a perfect 5 out of 5! We're absolutely thrilled to hear that you had such a fantastic experience with us.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations during your time with us. It's wonderful to know that every aspect of your stay, from the accommodations to the service, met your needs and left you completely satisfied.Thank you once again for choosing the Victorian Hotel. We can't wait to welcome you back for another perfect stay in the future!Warm regards,Victorian Management

10/10 Excellent

Janet

Travelled with family
We had a very comfortable stay, very well situated, very hospitable and comfortable, a hidden gem, will definitely rebook in the future
Stayed 2 nights in Feb 2024
Response from Victorian Management on 3 Mar 2024
Dear Janet, Thank you for taking the time to share your wonderful feedback about your recent stay at the Victorian Hotel. We are delighted to hear that you had a very comfortable and enjoyable experience with us.It's fantastic to know that you found our hotel well-situated, and we're thrilled to be considered a hidden gem. Creating a hospitable and comfortable environment is at the core of our values, and we are grateful that you felt well taken care of during your time with us.We truly appreciate your kind words and are honored that you are considering a return visit. Our team looks forward to welcoming you back in the future, and we will strive to make your next stay just as memorable as the one you've described.Thank you once again for choosing the Victorian Hotel, and we can't wait to have the pleasure of hosting you again.Warm regards,Victorian Management