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"The wifi didn't work, could only get access to the Internet for an hour to get disconnected and then no access at all"

"So disappointed with our very expensive room with terrace. Bilbao is wonderful and the view from the room was spectacular but there were lots of little details that let the experience down; there was a cigarette burn on a cushion on the terrace chair, another large burn mark on the bathroom sink surround (hot hair tongs?), the planting on the terrace was looking very sad and eaten by bugs, a raucous party on first night in the room next door, scraping sounds of furniture from 6am which were from the breakfast terrace directly above. It’s not what we expected from a 5 star hotel and certainly not for the price. "

"Went in to my room and the air conditioner was not working and the room extremely hot. I called the front desk but nobody answered. Service is terrible"

"Amazing stay. Hotel is in such a Central location but in a nice quiet street. Staff were super friendly and helpful at all times. Room was fabulous and shower was brilliant. Everything was top Class and would highly recommend."

"Very convenient location. Hotel is very clean and staff is friendly and helpful"

"NA"

"This hotel quietly meets the needs of its visitors, from the well planned rooms, fabulous breakfast, of which there are three levels, to the honesty bar, a comfortable place to sit and read through art books. The staff on the desk could not be more helpful. Location opposite the Guggenheim museum and outdoor snack bar couldn’t be better. Without hesitation we’d stay here again. "

"Was a really great breakfast selection, rooms very clean & central "

"Disappointing- we arrived after the common check-in time and the room wasn’t available. No offer to leave our luggage so we would be able to explore the city. The far in advance provided request of a second duvet, hasn’t been processed and required a reminder. The TV had his on mind and turned on every few minutes also through the night. Informing the staff didn’t change the situation- so we disconnected the television from the plug ourselves. Opening hours of the sauna is too short - only till 20:00. unfortunately not the quality and service i would expected from a five star hotel"