Is URH Palacio de Oriol Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at URH Palacio de Oriol Hotel?

As of 21 Oct 2025, prices found for a 1-night stay for 2 adults at URH Palacio de Oriol Hotel on 2 Nov 2025 start from AU$129.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at URH Palacio de Oriol Hotel?

Self-parking is available for EUR 15.00 per night. Limited spots are available.

What time is check-in at URH Palacio de Oriol Hotel?

Check-in start time: 3 PM; check-in end time: 8:30 PM. After-hours check-in is not available.

Where is URH Palacio de Oriol Hotel located?

Located in the heart of Santurtzi, this hotel is within a 10-minute walk of Estuary of Bilbao, Bay of Biscay and Vizcaya Bridge. Playa de las Arenas and Parque canino - Txakurgune La Benedicta are also within 2 miles (3 km). Santurtzi Penota Station is only a 5-minute walk and Penota Station is 6 minutes.

10/10 Excellent

r

8 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location, stayed overnight before a ferry the next day. The hotel is a little tired, but it us clean, great breakfast, close to the centre of the city and free parking. Would use again

Stayed 1 night in Sep 2025

8/10 Good

Sebastian

14 Sept 2025

Liked: Cleanliness, property conditions & facilities

Everything ok. No restaurt or terrace because the staffs day off. 20 minutes driving from the city center. Would recommend it.

Stayed 1 night in Aug 2025

10/10 Excellent

Chris

27 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff was excellent- 10 minute walk from the metro.

Stayed 2 nights in May 2025

10/10 Excellent

keith

2 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great hotel, helpful staff very good value for money. Ideal if you are using the Bilbao ferry terminal

Stayed 1 night in Mar 2025

10/10 Excellent

ALISTER JOHN

29 Apr 2025

Liked: Amenities

Second time we’ve enjoyed Palacio Oriol for an extended stay. We recommend it to our friends! Comfortable, has everything we need, good breakfast, Beautiful view! Excellent location. Good price too.

Stayed 7 nights in Apr 2025

10/10 Excellent

Kim

1 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definite Jewel in the Basque crown

The Palacio was absolutely superb in so many aspects, great location, superb staff and welcome, magnificent appearance and brilliant food (dinner & breakfast). The room was stunning, so much space and a great outlook. Defo on the return bucket list

Stayed 1 night in Apr 2025

10/10 Excellent

Ander

17 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super!

Excellent, really nice. Staff super profesional, I think Raul was his name. Super!

Stayed 18 nights in Mar 2025

2/10 Terrible

Diane

13 July 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Too noisy to even stay 1 night.

We were not informed of a festival next to the property. We were provided ear plugs at check in. Additionally there was a mustiness to the air. We left immediately when we saw that the earplugs were necessary. This was not disclosed when we made the reservation.

Stayed 2 nights in Jul 2025

10/10 Excellent

Victor

20 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place to stay

Stayed 3 nights in Sep 2022

4/10 Poor

Victor

19 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

The Air Condition was not cooling, just air like a fan. The hallways we’re coolder than my room. I did talk to the reception people and they change us to another room. Same history, but nobody went to check and Repair.

Stayed 3 nights in Jun 2025

10/10 Excellent

John

15 Sept 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay at ferry port

Excellent hotel lovely location and great service. Car parking a bit tight but very secure Have stayed here before and will do again

Stayed 1 night in Sep 2022

10/10 Excellent

ROBERTA

12 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great value for your money.

Stayed 1 night in Sep 2023

6/10 Okay

Elizabeth

24 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The restaurant and bar in this hotel is closed until February. In the information on the website for Hotels.com it stats there is a restaurant and bar. Also no tea or coffee facilities in the room.

Stayed 1 night in Nov 2024

8/10 Good

Adriana

5 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I asked a change of room and they did immediately, ranking care of me. Very professional.

Stayed 7 nights in Nov 2024

10/10 Excellent

Martin

27 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super

Stayed 10 nights in Aug 2022

4/10 Poor

Elizabeth

23 Nov 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Arrived at hotel to discover that the restaurant and bar were closed from November to February. No coffee or tea facilities in our room. This was not stated on the website

Stayed 1 night in Nov 2024

8/10 Good

Peter

23 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room was very clean, but facing the train station, not much sleep !

Stayed 1 night in Oct 2022

8/10 Good

Jean

2 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Otherwise great hotel, only the noise of trains was disturbing in the rooms of the lower floors.

Stayed 4 nights in Sep 2023

10/10 Excellent

Adriana De

4 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

All good

Stayed 2 nights in Apr 2024

4/10 Poor

Verified traveller

16 July 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Dated and tired. Staff not that interested. Gave up waiting for any member of staff at all to turn up at breakfast. Needs substantial investment to bring it into line.

Stayed 1 night in Jul 2024

6/10 Okay

Kenneth

1 Oct 2023

Liked: Cleanliness, staff & service

Unique beautiful building, short walk to metro to Bilbao, safe parking, staff spoke excellent English, spacious room. Didn’t like restaurant which served the worst meal we’ve had over 10 day vacation. Food was flavorless, meat was terribly dry. Google maps did not find correct location so we hired an Uber to let us follow to the hotel. Streets are difficult if you don’t know the area.

Stayed 2 nights in Sep 2023

6/10 Okay

Dmitrijs

29 Feb 2024

Liked: Cleanliness, staff & service

Outdated property. Impossible to sleep as windows were not sound proof and facing train station (noise). Walls not sound proof.

Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

5 Aug 2023

Disliked: Cleanliness, staff & service, room comfort

Not a 4 star hotel, very expensive for what offers

Not a 4 star hotel AT ALL! In the room you find not even half liter water bottle, no toothbrush, just some SMALL shower gel and shampoo "bottle". VERY, VERY noizy due to trains passing just couple of meters to hotel. Only one reception stuff understood me that I could not sleep and changed the room. The other ones were arogant, anyway NOT 4 STAR HOTEL EMPLOYEE! When client claims the noise from trains, WE MAKE EVERYTHING POSSIBLE TO MAKE HIM HAPPY, NOT TELL HIM IMMEDIATELY "NOT POSSIBLE"

Stayed 1 night in Aug 2023

6/10 Okay

Joseph

21 Mar 2023

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Does the job

The hotel was fine. It did the job. It's in a good location being so close to the train station - getting into Bilbao is very easy. Some nice places to eat just down the road. Rooms were fine, pretty standard affair, although cleaned to a high standard. Biggest disappointment was the service. Staff at check in and check out were cold and unwelcoming, bordering on rude. Very much not in keeping with how friendly I found Spanish people to be in general. The hotel bar is also a waste of time and not worth visiting. There was no outside seating at all despite clearly having space for it, and it normally being there (according to staff) presumably because it wasn't summer. At the end of the day it does the job.

Stayed 4 nights in Mar 2023

6/10 Okay

Verified traveller

6 Nov 2023

Liked: Cleanliness, staff & service

Disliked: Room comfort

I cannot recommend

Most of the rooms are not in the beautiful, historic building you see on the photos, but rather on a huge underground extension they built underneath. Because of the sloped terrain, rooms face the back of the building and don't seem apparent when looking at the original palace building. These rooms are below-grade and face busy train tracks, and they are quite close to them. The noise and, often, the vibration of trains passing by made our stay very unpleasant, it really was hard to get a good sleep. Rooms also feel tired and outdated, but they are otherwise spacious and comfortable. The grounds and surroundings are nice. Very limited parking within the hotel, but we found plenty of space in the hospital's parking lot across the street. I do not recommend the restaurant at the back of this hotel, despite the views and outdoor patio.

Stayed 1 night in Oct 2023

URH Palacio de Oriol Hotel

Choose dates to view prices

Photo gallery for URH Palacio de Oriol Hotel

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Standard Double Room

Standard Double Room

Highlights

View all photos for Superior Double Room

Superior Double Room

Highlights

View all photos for Premium Room, Terrace

Premium Room, Terrace

Highlights

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Highlights

View all photos for Single Room

Single Room

Highlights

You may also like

Holiday Inn Express Bilbao by IHG

About the area

What's nearby

Getting around

Restaurants

About this property