The Waves Tulum

Travelers unwind with aromatherapy treatments or lounge beside three outdoor pools before savoring a delicious breakfast that satisfies every palate

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Dates

March 2026

3

April 2026

View from property - The Waves Tulum (Tulum)

Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains - The Waves Tulum (Tulum)

The Waves Tulum blends modern luxury with ancient Mayan charm. Guests rejuvenate with massages and detox wraps at the spa, then relax by the poolside bar. The upscale hotel offers aromatherapy treatments and high-speed WiFi for relaxation and connectivity.

Very good

Popular amenities

Pool
Pet-friendly
Free Wi-Fi
Air-conditioning

Check prices for these days

Room options

All rooms

1 bed

3+ beds

2 beds

Showing 8 of 8 rooms

Deluxe Penthouse Studio Rooftop Pool

Exceptional

Highlights

Balcony or patio

Air conditioning

Kitchen

Full-sized fridge/freezer

Smart TV

Hypo-allergenic bedding

Renovated in 2022

Down duvet

81 sq m
Sleeps 3
1 Queen Bed OR 1 Large Single Sofa Bed

Deluxe Studio With Large Balcony

Good

Highlights

Balcony or patio

Air conditioning

Kitchen

Full-sized fridge/freezer

Smart TV

Hypo-allergenic bedding

Renovated in 2022

Sofa bed - twin

62 sq m
Sleeps 4
2 Single Beds and 1 Large Single Sofa Bed

Deluxe Studio With Private Plunge Pool

Exceptional

Highlights

Balcony or patio

Private plunge pool

Air conditioning

Kitchen

Full-sized fridge/freezer

Smart TV

Hypo-allergenic bedding

Renovated in 2022

50 sq m
Sleeps 3
1 King Bed OR 1 Large Single Sofa Bed

42-inch Smart TV with digital channels, TV, streaming services

Deluxe One Bedroom Apartment Private plunge Pool

Very good

Highlights

Balcony or patio

Private plunge pool

Air conditioning

Kitchen

Full-sized fridge/freezer

Smart TV

Hypo-allergenic bedding

Renovated in 2022

72 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Large Single Sofa Bed

Deluxe Penthouse Apartment With Rooftop Pool

Excellent

Highlights

Balcony or patio

Air conditioning

Kitchen

Full-sized fridge/freezer

Smart TV

Hypo-allergenic bedding

Renovated in 2022

Blackout curtains

121 sq m
2 bedrooms
Sleeps 6
2 King Beds and 1 Large Single Sofa Bed

Deluxe Large Penthouse Apartment Rooftop Pool

Exceptional

Highlights

Balcony or patio

Air conditioning

Kitchen

Full-sized fridge/freezer

Smart TV

Hypo-allergenic bedding

Renovated in 2022

Blackout curtains

143 sq m
2 bedrooms
Sleeps 6
1 King Bed, 1 Queen Bed and 1 Large Single Sofa Bed

Signature Studio Private Plunge Pool

Very good

Highlights

Balcony or patio

Private plunge pool

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

Renovated in 2022

37 sq m
Sleeps 2
1 King Bed

Signature Studio With Balcony

Exceptional

Highlights

Balcony or patio

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

Renovated in 2022

Down duvet

31 sq m
Sleeps 2
1 King Bed

About the area

Located near a boardwalk, The Waves Tulum is in Zama, a neighbourhood in Tulum. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide

View more Aparthotels in Tulum

Avenida KukulkanRegion 1, Mz. 32, Lt. 1, Tulum, ROO, 77760

What's nearby

Jaguar Park
3 min drive - 2.1 km
Dos Aguas Park
10 min walk - 0.9 km
Hospital de Tulum
11 min walk - 1.0 km
Holistika Art Walk
3 min drive - 1.8 km
Hunab Lifestyle Center
3 min drive - 2.1 km

Getting around

Tulum Intl. Airport (TQO)
42 min drive

Restaurants

Delicia
7 min walk
Nimeño Bakery
14 min walk
Guacamole Club
6 min walk
Me Latte Café
9 min walk
Safari Comedor Zama
14 min walk

About this property

The Waves Tulum

Upscale hotel remodelled in 2022 and located near Tulum Mayan Ruins

You can look forward to an airport shuttle, designer shops on-site and a garden at The Waves Tulum. Indulge in a sports massage, aromatherapy and a detox wrap at the on-site spa. Free in-room WiFi is available to all guests, along with a gym and a steam room.

You'll also find perks such as:

4 outdoor pools and a children's pool, along with sunloungers
Full breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
A porter/bellboy, a 24-hour front desk and concierge services
Tour/ticket information, a front desk safe and massage treatment rooms
Guest reviews say great things about the breakfast and helpful staff

Room features

All 98 rooms boast comforts such as wet bars and air conditioning, in addition to thoughtful touches such as free WiFi and printers. Guest reviews highly rate the cleanliness rooms at the property.

Other conveniences in all rooms include:

Hypo-allergenic bedding and down duvets
Showers, hairdryers and shampoo
42-inch Smart TVs with streaming services and digital channels
Balconies or patios, wardrobes/cupboards and reusable coffee/tea filters

Similar properties

Pool
Free Wi-Fi
Restaurant
Air-conditioning

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Property amenities

Internet

Available in all rooms: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Limited on-site parking
Wheelchair-accessible parking and van parking available
Onsite parking options include a garage

Food and drink

Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children

Things to do

2 hot tubs
4 outdoor pools
Bicycle rentals
Children's pool
Designer stores
Full-service spa
Gym
Sauna
Steam room

Family friendly

4 outdoor pools
Children's pool
Pool toys

Conveniences

24-hour front desk
Guidebooks
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance

Outdoors

Garden
Pool loungers

Full-service spa

3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Outdoor treatment areas
Prenatal massages
Reflexology
Sports massages
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

More

At least 80% of food locally-sourced
Built in 2021
Designated smoking areas
Humane treatment of captive wild animals
Locally-owned and organised tours and activities
Renovated entire property - October 2022
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter
Hypo-allergenic bedding

Bathroom

Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch smart TV with digital channels
Streaming services

Food and drink

Blender
Chef service
Cookware, dishware, and utensils
Hob
Limited room service
Restaurant dining guides
Toaster
Wet bar

More

Air conditioning
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Phone
Printer
Reusable coffee/tea filters
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Pets cannot be left unattended

Food and water bowls are available

Children and extra beds

Children are welcome

Cots (infant beds) are not available

Payment types

Important information

Optional extras

Fee for full breakfast: from approximately USD 17 for adults and from USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property uses a grey water recycling system

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The Waves Tulum Tulum

The Waves Tulum Aparthotel

The Waves Tulum Aparthotel Tulum

Frequently asked questions

Does The Waves Tulum have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is The Waves Tulum pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at The Waves Tulum?

Limited spots are available.

What time is check-in at The Waves Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Waves Tulum?

Checkout is at noon.

Does The Waves Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Waves Tulum located?

Located in Zama, this spa hotel is 0.6 mi (1 km) from Dos Aguas Park and within 3 miles (5 km) of Tulum Beach and Tulum Mayan Ruins. Hospital de Tulum and Holistika Art Walk are also within 1 mile (2 km).

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The Waves Tulum Reviews

8.2

Very good

8.2

Cleanliness

7.6

Amenities

8.6

Staff & service

7.8

Property conditions & facilities

10/10 Excellent

felix

7 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is clean and quiet place to relax.

Stayed 7 nights in Nov 2024

8/10 Good

Michael

16 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pretty room, many good amenities and not too far from tulum centro.

Stayed 2 nights in Jan 2025

8/10 Good

pedro

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The swimming pool area was very pleasant.

Stayed 5 nights in Aug 2024

10/10 Excellent

ALLEN

15 July 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and quit place, staff nice at check in and check out

Stayed 2 nights in Jul 2024

10/10 Excellent

James

19 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful stay at The Waves Tulum. The beds are very comfortable, the air-conditioning was cold and the WiFi was strong. I would definitely stay here again during my next vacation to Tulum.

Stayed 27 nights in Oct 2024

8/10 Good

ilsse

11 July 2024

Liked: Cleanliness, staff & service, amenities

Very friendly staff.

Stayed 1 night in Jul 2024

8/10 Good

David Silva

3 Dec 2024

Liked: Cleanliness, amenities, property conditions & facilities

The place is clean and quiet, good attention and service

Stayed 4 nights in Nov 2024

10/10 Excellent

Cody

10 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It had 3 pools two hot tubs and a sauna. It was amazing! Great price also!

Stayed 3 nights in Oct 2024

8/10 Good

Andres

15 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent customer service

10/10 Excellent

Miriam Jacqueline Jimenez

21 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel to stay at, everything needed is nearby and very accessible. The staff are friendly and helpful. Overall great experience would definitely go back. I highly recommend

Stayed 3 nights in Apr 2024

10/10 Excellent

David

18 Nov 2024

Liked: Cleanliness, staff & service

Excellent price. Friendly and helpful staff. Beautiful property. Pet friendly. The only disappointment was the long distance from the beach and tourist area. You need a car or taxi

Stayed 7 nights in Nov 2024

10/10 Excellent

Michelle

20 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.

Stayed 3 nights in Jul 2024

10/10 Excellent

Antoinette

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very cute property that’s out the way but also has things right within reach. The staff were so nice and accommodating. I LOVED my room. It also very quiet and relaxing for the most part. I traveled solo and still very safe

Stayed 2 nights in Aug 2024

6/10 Okay

Sarah

18 Apr 2024

Liked: Staff & service

More maintenance needed for the property Very good food in the home-cooking-style restaurant - the saving grace

Stayed 3 nights in Apr 2024

6/10 Okay

Raymundo Alfaro alvarez

4 Nov 2024

Liked: Staff & service

Disliked: Cleanliness

I didn’t like the sheets, they look dirty and the entrance to the hotel has lots it potholes ,l liked that rooms were spacious and the staff was excellent, the staff was excellent,especially ana, she es Colombian.

Stayed 1 night in Oct 2024

10/10 Excellent

susmita

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I cannot tell you guys about how much I recommend this place and how I have no words to describe The wonderful time I had at this hotel I loved every single moment of 5 days i stayed at this hotel. The staff from front desk to bars to resturant, housekeeping were is so nice and so willing to help, even though we had language barrier. The front desk person specially were so helpful, they are so quick to answer all your questions and so quick to help with whatever you it.

Stayed 6 nights in Sep 2024

6/10 Okay

Latasha

23 July 2024

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

It's was just a few things did need adjusting the sheets was not clean both nights i had to go to the front desk about the bedding .Towels was dirty but that was ok because i had my own. Staff was very nice and helping with a few more months of hard work and construction that will definitely be a 10/10.And i will be back for the new improved hotel. And the restaurant food was great.

Stayed 3 nights in Jul 2024

8/10 Good

eduardo

6 Aug 2024

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Excelente for price. Facility in not so good shape. I like the gym.

Stayed 1 night in Aug 2024

6/10 Okay

Divina

24 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall, the property and the units are nice. Particularly for the price. The staff take very good care of the property and are friendly. The negatives are that you essentially have to go to the lobby to get any kind of assistance, the toilets clogged very easily, and the property does not provide wash cloths.

Stayed 4 nights in Oct 2024

4/10 Poor

Athena Alexandria

25 Nov 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Friendly staff. No hand or face towels at all just two bath towels. Breakfast is brought to you and it’s okay. No pool bar no restaurant. Pools are not clean only the rooftop pool is clean due to no trees hanging over it. Close to authentic Tulum and strip.

Stayed 3 nights in Nov 2024

8/10 Good

Sara

15 Mar 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Part of the hotel it seems that they don’t work on it so it looks like is going down, like the area of the pool, the cenote that it’s inside the hotel. Room had a lot of humidity and it smell bad the first day we got there, and by the 3rd day the smell got worst. In the other hand rooms are confortable, the jacuzzi on our balcony was good, the ambient was nice, workers were very friendly and helpful.

Stayed 4 nights in Mar 2025

8/10 Good

Alexis

19 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Waves is a beautiful resort - clean with great amenities and wonderful staff. We especially enjoyed the pool and the spa area... I had one of the best massages of my life! Regarding our room, it was clean and well kept, and we really enjoyed the tub on our balcony. The shower was great too. Our biggest issue was with with the toilet seat that wouldn't stay on. Also more towels would've been appreciated. Wifi throughout the facility was quite spotty for us. Overall, a great stay - 4/5!

Stayed 4 nights in Nov 2024

4/10 Poor

Sarah

26 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Half the facility were out of order. The taps leaked and room was very mouldy. Walls and linens were dirty.Pools were lovely. Gym was great. The grounds were very beautiful. The staff was young and not helpful.

Stayed 3 nights in Aug 2024

4/10 Poor

Akeisha

27 Jan 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The staff at The Waves Tulum were incredibly kind and accommodating, which was the highlight of our stay. However, the property itself was extremely disappointing. The private pools were unusable due to mold and poor maintenance, the dishes in the cabinets were dirty, and even the towels provided were unclean. While the bed and sleeping areas were presentable, the overall lack of upkeep made the experience far from enjoyable. This property desperately needs better management and maintenance to match the hospitality of the staff.

Stayed 4 nights in Jan 2025

6/10 Okay

Adrianna

10 May 2024

Apart from the unclean and algae-filled jucuzzi attached to our room, the Waves Tulúm is a lovely facility. The concert area surrounding the jucuzzi was rather unclean, so it could have used some cleaning. There were a couple power outages while we were there, and the WiFi in the room was very weak. Walking around the area was safe. The front desk staff was quite helpful.

Stayed 3 nights in May 2024