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Aparthotel

Bakal Residence By Lockey

4.5 star property

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Experience the ultimate retreat at Bakal Tulum By Lockey, where you can unwind in style on the rooftop terrace or by one of two outdoor pools. With a gym to stay active, laundry facilities for convenience, and a snack bar/deli to satisfy your cravings - plus free WiFi and self-parking - this aparthotel has everything you need.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Spa

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Penthouse

Deluxe Penthouse

Deluxe Penthouse

Highlights

Outdoor play area
Deck/patio
Separate dining area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Kitchen
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Studio Suite

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Deluxe Studio Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Blackout curtains
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

In-room safe, blackout curtains, iron/ironing board, cots/infant beds

Deluxe Apartment

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Located in Tulum City Center, a neighbourhood in Tulum, Bakal Residence By Lockey is in a shopping district. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Tulum Mayan Ruins and Tulum Beach are two other places to visit that come recommended. Visit our Tulum travel guide
View more Aparthotels in Tulum
Map
Calle Sol Ote. Colonia Huracanes, Tulum, QROO, 77760

What's nearby

  • The famous "Mayan Ruin at the glorious Beach" in Tulum. The site is part of a larger archeological site and gets VERY busy in spring. But it´s definitely worth a visit, since you can go for a swim after the cultural part ;-) #AquaTrove
    Jaguar Park
    14 min walk - 1.2 km
  • Tulum Mayan Ruins showing tropical scenes and rugged coastline
    Tulum National Park
    4 min drive - 3.9 km
  • Dos Aguas Park
    13 min walk - 1.1 km
  • Hospital de Tulum
    19 min walk - 1.6 km
  • Cenote Calavera
    2 min drive - 2.2 km

Getting around

  • Tulum Intl. Airport (TQO)
    44 min drive

Restaurants

  • Starbucks
    6 min walk
  • La Regia Tulum
    3 min walk
  • El Capitán
    5 min walk
  • 1000 Caguamas
    4 min walk
  • La Coqueta
    4 min walk

About this property

Bakal Residence By Lockey

2 outdoor pools, 9 poolside bars and a 24-hour fitness centre are available at this smoke-free aparthotel. Self parking is free. Other amenities include a rooftop terrace, spa services and a business centre. Each apartment features a kitchen with a fridge and a microwave, plus free WiFi and a Smart TV with digital channels. Additional amenities include a rainfall shower, a ceiling fan and a hairdryer.
Bakal Residence By Lockey offers 119 air-conditioned accommodations with a safe and a hairdryer. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, microwaves and kitchenware and utensils. Bathrooms include a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. 43-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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Property amenities

Beach

  • Beach shuttle (surcharge)

Pool/Spa

  • 2 outdoor pools
  • Massage
  • Pool loungers
  • Pool umbrellas
  • Spa services

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Car hire
  • Car recommended
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Childcare (surcharge)
  • Cot: MXN 750 per stay

Kitchen

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 200 for children
  • 9 poolside bars
  • Champagne service
  • Couples/private dining

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch Smart TV with digital channels
  • Books
  • Evening entertainment
  • Streaming services

Outdoor areas

  • Fully-fenced
  • Outdoor furniture
  • Rooftop terrace

Work spaces

  • Business centre

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bathtub
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Front entrance ramp
  • Lever door handles
  • Lift (84 centimetre wide door)
  • Magnifying mirror
  • Pool hoist on site
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Limited-hour front desk
  • Proposal/romance packages
  • Safe

Location highlights

  • In a shopping district
  • In the city centre

Things to do

  • 24-hour gym
  • Bicycle parking
  • Bicycle rentals
  • Scooter/moped rentals
  • Shopping centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 119 units
  • 2 buildings
  • 5 floors
  • Bicycle parking
  • Bicycle rentals
  • Built in 2023
  • Electric bike charging
  • Traditional architecture

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, train station and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are available for MXN 750 per stay

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: MXN 428 per accommodation, per stay.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately MXN 250 for adults and from MXN 200 for children
  • Crib (infant bed) fee: MXN 750 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 11:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
A car is recommended for transport to and from this property

Property is also known as

Bakal By Lockey Tulum
Bakal Tulum By Lockey
Bakal Residence By Lockey Tulum
Bakal Residence By Lockey Aparthotel
Bakal Residence By Lockey Aparthotel Tulum

Frequently asked questions

Does Bakal Residence By Lockey have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 7:00 AM to 11:30 PM.

Is Bakal Residence By Lockey pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bakal Residence By Lockey?

Self-parking is free at this property.

What time is check-in at Bakal Residence By Lockey?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Bakal Residence By Lockey?

Checkout is at 11:00 AM.

Where is Bakal Residence By Lockey located?

Located in Tulum City Center, this luxury aparthotel is within 3 mi (5 km) of Tulum National Park, Tulum Mayan Ruins and Gran Cenote. Tulum Beach and Playa Paraiso are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Bakal Residence By Lockey Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Amenities

9.4

Property conditions & facilities
Rating 10 - Excellent. 18 out of 26 reviews
Rating 8 - Good. 6 out of 26 reviews
Rating 6 - Okay. 0 out of 26 reviews
Rating 4 - Poor. 1 out of 26 reviews
Rating 2 - Terrible. 1 out of 26 reviews

Reviews

10/10 Excellent

Jamie Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful stay at Bakal Tulum. Location is perfect 👌 Emmanuel is awesome! Will definitely stay again 🙂
Stayed 10 nights in Nov 2025

10/10 Excellent

Efrain

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, safe location, great location!
Stayed 4 nights in Sep 2024

10/10 Excellent

Humberto

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice place to stay. Basics as internet and A.C. working great. Hotel is so clean and the location unbeatable Looking fw to return
Stayed 4 nights in Dec 2024

10/10 Excellent

ROCIO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place, convenient location, nice staff, Emmanuel was always attentive and helpful, the night security staff as well especially Agustin and Jorge. Inside parking, nice room amenities and distribution.
Stayed 7 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
Street view room was noisy, vehicle's and barking dogs every night. Good location, within walking distance to shops, stores, restaurants, and food carts.
Stayed 7 nights in Dec 2024

8/10 Good

Shadara

Liked: Cleanliness, amenities, property conditions & facilities, communication
My stay at the Bakal was wonderful. The room I stayed in was kind of small, but it had everything that I needed. The property is really nice and it’s in the middle of the local community. I felt safe. It’s not far from the beaches. I will stay there again.
Stayed 3 nights in Sep 2024

10/10 Excellent

sam

Liked: Cleanliness, room comfort, communication

Perfect for family

- We traveled with 2 small children, and the place was perfect; it was family-friendly and quiet. - Both the, furniture, and equipment were brand new, clean, and of high quality. - Pleasant check-in. - The location was central, close to shopping centers and restaurants. - There is private parking, and it is a short distance to the Hotel Zone. - Room service was very good. Nice staff. - There were a lot of mosquitoes in the outdoor area when it rained, which was expected everywhere in Tulum.
Stayed 4 nights in Jun 2024

8/10 Good

Rebecca

Liked: Cleanliness, room comfort, communication

Great location in new building.

For a solo stay, the place was perfect. My room was a studio on the 4th floor. Comfortable bed, good black out blind, good A/C, nice balcony. The location was walking distance to lots of restaurants and shops. On arrival I walked from the ADO bus station - it was less than a mile and simple. The concierge and front desk were friendly & helpful. There was still construction going on in the building. Multiple rooms/apartments were still being worked on - a little noisy but not bad.
Stayed 6 nights in Mar 2025

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort, communication

Perfect location for a young family

Fantastic location in Tulum, located near many restaurants and various taco stalls. 2 pools to toggle between to beat the heat. Very clean facility. Emmanuel in particular was super helpful with organizing our airport transport and ensuring we had a child seat for our 2 year old daughter. He was more than happy to answer any questions we had about beaches, cenotes and everything in between. Would definitely recommend! Additionally, if you splurge for a PH suite, you get access to your own private plunge pool, in addition to the 2 seperate hotel pools, which our little daughter absolutely loved
Stayed 5 nights in Mar 2025

10/10 Excellent

Kirstin

Liked: Cleanliness
Disliked: Amenities
We had a great time here, unfortunately we were meant to stay in the penthouse, but when we arrived it had a leak in the ceiling from the plunge pool that cold not be fixed. Rooms are still being finished in the building. The elevator was also out for 3 days and not fixed by the time we left. There is no swim up bar. The rooftop pool was great and the gym. It is pretty self service and you need to ask for things like towels and tpaper. The studio apartment is pretty small so if you have alot of luggage it might get a bit awkward moving around. The best part of the stay was Emmanuel the bakal concierge he was great and available 24hrs it seemed. He had great tips on things to so and able to make bookings and great recommendations. Always willing to help and nothing was a problem. Make sure you get electric bikes to get to the beach and ruins. A must is illos restaurant had so much fun there. Thank you Emmanuel for all that you did to make this a memorable experience for us. We had a great time!!!🙂
Stayed 11 nights in Dec 2024

8/10 Good

Gabrielle

Liked: Cleanliness, room comfort, communication

Family stay

We stayed at Bakal Tulum for 8 days in the penthouse suite - 2 adults and 1 child.
Stayed 8 nights in Apr 2025

10/10 Excellent

Jahaziel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved this place. Staff was amazing
Stayed 7 nights in Aug 2024

8/10 Good

Rohan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Was walking distance from great restaurants, bars and nightlife
Stayed 4 nights in May 2024

8/10 Good

Vivienne

Liked: Cleanliness, amenities, property conditions & facilities, communication
There was no restaurant on site, however there were restaurants near by. There was a supermarket very close by. The pavement is not suitable for wheelchair. Room was great just for a couple. Transport to Tulum airport was good.
Stayed 5 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, communication
Beautiful condos close to restaurants, shops and supermarket. Walkable to everywhere. Concierge and front desk attentive and extremely helpful.

2/10 Terrible

Kabir

Disliked: Cleanliness
There is nothing good about that place.
Stayed 9 nights in Dec 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, property conditions & facilities, communication
Hola
Stayed 1 night in Oct 2024

10/10 Excellent

Praksis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Es un lugar bonito y cómodo. Tienes lo necesario para pasarla bien. Y la comunicación muy buena
Stayed 7 nights in Jan 2025

4/10 Poor

Rodrigo

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Bien
Stayed 1 night in Nov 2024

10/10 Excellent

Mariela

Liked: Cleanliness, amenities, room comfort, communication
El edificio es nuevo, aún hay algunos acabados en proceso pero la habitación cuenta con todo lo esperado, una cocina muy completa, refrigerador y electrodomésticos necesarios. Aire acondicionado y ventilador. El baño también está muy bien.
Stayed 2 nights in Sep 2024

8/10 Good

Patricio

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Dejan muy poco shampoo y acondicionador. Reservé una habitación para 4 personas y solo hay una cama y 1 sofa muy pequeño, a penas para un niño.
Stayed 2 nights in Aug 2024

10/10 Excellent

Asdisde

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente hotel, instalaciones nuevas y de lujo, personal amable y muy atento a nuestras necesidades incluso previo a nuestra llegada. Ubicado en una avenida que te lleva a todo, cerca hay un Chedraui. Si vuelvo Tulum regresaría a este hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities, communication
Instalaciones y equipamiento del cuarto excelente, privacidad y comodidad.
Stayed 3 nights in Jul 2024

10/10 Excellent

Tiana

Liked: Cleanliness, property conditions & facilities, communication
Stayed 11 nights in Mar 2025

10/10 Excellent

Brianda

Liked: Cleanliness, property conditions & facilities, communication
Stayed 3 nights in Nov 2024