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"The hotel was the perfect location for m weekend visit with family, and the view of the lake from my room was really charming. The staff were incredible friendly. Thank you for making my staff stress free. "

"I stayed at the Great Danes Hotel in Maidstone and was extremely disappointed. On arrival, the reception desk was completely unstaffed, and after a long wait the check‑in was rushed with no information about the leisure facilities and only vague directions to my room. The first room smelled strongly of cigarette smoke, with stained, worn curtains. I requested a room change and was initially told it wasn’t possible, though another room was eventually offered. The leisure facilities were dated, poorly supervised, and the shower area had visible black mould. Dinner was acceptable, but service was slow and staff seemed undertrained. Basic questions about bar options became unnecessarily long exchanges because staff didn’t know what was stocked. Returning to the room, I noticed a damp smell and clear signs of neglect: cracked plaster, dirty curtains, sticky furniture, peeling wallpaper, and visible mould and damp near the door. The carpet also looked unhoovered. The next morning, I discovered the shower had no showerhead at all—just an open pipe, making it unusable."

"I have stayed 4 times with work. This time I couldn't relax as I could hear scurrying around in the ceiling. Thinking this was a mouse/rat infestation, they assured me it wasn't but it was actually squirrels. They did move my room after reporting it. However if squirrels are known about, I was shocked I was put in a room with that issue. I may consider somewhere else to stay next time. "

"Not much of anything"

"Great breakfast, very friendly staff "

"We have stayed at this hotel 6 times previously, great for the Lingfield races. This occasion we got a first floor race course view close to the finishing post. Turned up 2 hours prior to normal check in time and was allowed to check in. Always find the staff here pleasant and helpful. After the race had drinks in the bar, good atmosphere. Room was great, lovely king size bed. Breakfast was great as usual but very busy at 0845. No shortage of either fresh fruit, cereals or hot full breakfast. Staff kept on top of this. We will use this hotel again."

"Excellent "

"Breakfast was good lots of choice staff and facilities great"

"Excellent choice at breakfast"