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Reviews of Hotel Saint Sernin

3 out of 5
Hotel Saint Sernin
2 Rue Saint-Bernard, Toulouse, Haute-Garonne

Reviews

8.0

Very good

Rating 10 - Excellent. 34 out of 130 reviews" "
Rating 8 - Good. 61 out of 130 reviews" "
Rating 6 - Okay. 25 out of 130 reviews" "
Rating 4 - Poor. 9 out of 130 reviews" "
Rating 2 - Terrible. 1 out of 130 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Lovely hotel with great views of the basilique
Stayed 1 night in Nov 2023
Response from L'Equipe St Sernin on 30 Nov 2023
Dear Matthew,Thank you very much for taking the time to leave a comment. We are very pleased to hear that you enjoyed the hotel and look forward to seeing you again. Have a wonderful festive season.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel St. Sernin is a gem. It is located next to St. Sernin church.Beautiful view from our windows. The room is small but worked for us.The staff was wonderful, helpful, friendly, great communications. Parking is available for a fee and you have to make a reservation. Breakfast was good. We love Toulouse.
Stayed 2 nights in Sep 2023
Response from L'Equipe St Sernin on 30 Nov 2023
Dear JenniferThank you very much for taking the time to leave a comment. We are very pleased to hear that you enjoyed the hotel and look forward to seeing you again. Have a wonderful festive season.

6/10 Okay

Thayalan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the center of the City! Perfect! Staff was very helpful!
Stayed 2 nights in Aug 2022
Response from Nad on 6 Aug 2022
Hello Sir, Thank you for taking the time to write us. We're glad you enjoyed our hotel. Looking forward to seeing you soon. Best regards,

6/10 Okay

D.Channsin

Liked: Cleanliness, staff & service
Kind and helpful staffing.
Stayed 6 nights in Jun 2022
Response from Nad on 23 June 2022
Hello, Thank you for taking the time to write us. The staff do their best to give you a pleasant stay. Hope to see you again soon. Best regards,

6/10 Okay

Kerry

Disliked: Cleanliness
Room size
Beware do not book a standard room. You stepped side ways around bed , rearranged furniture to get bags in - shower had orange scum and mould . Did not look like photo
Stayed 3 nights in Sep 2019
Response from Aaron on 30 Sept 2019
Good morning sir, We would like to apologize for the bathroom which was apparently not ready to welcome a guest in the room. We will check with our maid so that won't happen again. We would like to let you know that this is not the way we work in the hotel and if you let us a second chance we will do our best to show you we can do better. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Arona on 5 Sept 2019
Bonjour, Nous vous remercions de cette note agréable et espérons vous accueillir à nouveau pour un prochain séjour à Toulouse.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Central location in town. Friendly staff that gave clear direction upon request.
Stayed 2 nights in Aug 2019
Response from Team Saint Sernin on 29 Aug 2019
Good afternoon, We would like to thank you for this kind feedback about the hotel. We are glad to see that you enjoyed both staff and location. We hope to xelcome you back for your next trip in Toulouse. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel in a great location Our room with balcony overlooked St Sernin Basilica a world heritage sight in Toulouse
Stayed 2 nights in Feb 2019
Response from L'équipe St Sernin on 14 Feb 2019
Dear Sir, Madam, Thank you very much for taking the time to leave us your opinion about our hotel. We are very pleased to see that you enjoyed your stay in our hotel. We hope that we will see you again. W wewish you a good day Thank you

10/10 Excellent

Jordi, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, very pleasant staff, amazing location close walk to Capital square but in quieter, more beautiful street in front of Saint-Sernin basilica. Loved it.
Stayed 1 night in Nov 2018
Response from Emma on 27 Nov 2018
We thank you very much for your message and hope to see you again with us. L'équipe St Sernin

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service
wonderful spot in Paris
wonderful small hotel on my favorite section of Ile St. Louis. The staff are amazing a very helpful...they even gave us a nice glass of champagne one evening. Delightful way to spend a few days in Paris before heading to our next destination.
Stayed 1 night in Sep 2018
Response from Emma on 31 Oct 2018
Merci infiniment, nous espérons vous revoir ! Toute l'équipe Hôtel St Sernin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
incredible location
The hotel is right in the back of St Sernin's basilica, from our room we saw the bell tower. It was clean and the staff was friendly and helpful - we had a problem with the wifi and they helped (it is not the strongest wifi, but it worked in the end). We didn't take the breakfast. The area is central and convenient, one block from the boulevards, and near Place du Capitole. One thing is that the tub and sink were in the room, and there was no shower curtain, so taking a shower without dropping lots of water on the floor was a bit tricky.
Stayed 3 nights in Jul 2018

8/10 Good

Meg, Portland, Oregon

Liked: Cleanliness, staff & service
Excellent location, cramped rooms
The hotel is in an excellent location for exploring the heart of Toulouse on foot. We had our morning coffee and croissant every day at the friendly café right next door. Our rooms were cramped but the bathrooms were fine. The desk staff were efficient and friendly.
Stayed 5 nights in Jun 2018
Response from Océane on 25 July 2018
Sir, Miss, Thank you very much for taking the time to leave us your opinion about our hotel. We hope to see you again. We will try to satisfy you as we did. Thank you again Hotel St Sernin

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Small hotel, long stair, good location
A long stair before reaching the reception on premiere etage. After that, a small elevator 1-4 etage. The reception was closed at our arrival 5 pm on a saturday, so han to wait 1.5 hour. Very small double room, so we paid extra for a larger one. I recommend to book the most expensive one if you are two persons. Breakfast ok, nice staff. The room was Cold (January), so we got extra blankets. The best with the hotel is its location.
Stayed 5 nights in Jan 2018
Response from St Sernin Team on 12 Mar 2018
Madam, Sir, We thank you for having taken time to share your opinion(notice) on our hotel. We try hard to maintain a status and a pleasant setting. We hope to improve every day more to satisfy our customers, and that's why your remarks will be considered. We hope to see you again. Hotel St Sernin

2/10 Terrible

Jun Suk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my worst hotel experience of all time
Completely misled my good online reviews; Much below par; Not recommending this hotel to anyone and I will never come back myself for my future trips. - Garbage bin was not empty when first checking into the room - Very problematic cleanliness of the washroom (poo stain on toilet, lots of old/visible water stains on wall, 'no shower curtain' leave the floor wet/messy after shower, noisy vent runs 10+ more minutes after turning off the light) - No cardkey....old metal key system caused lots of inconvenience; key is attached to very heavy, un-portable (1kg-ish) keychain, which automatically led to key drop-off when going-out and re-claim when coming back at the front desk. >>>However, receptionist went for break without early notice and did NOT come back on the scheduled time so my friend had to wait for 30 mins at the front desk with several other guests not knowing when the receptionish would come back. - The 'real bad' comes when requested taxi reservation. Reservation was made 30 mins earlier than my requested time by the hotel's mistake and I had to pay for the driver's 30 mins of wait time. I (gently) asked for some clarification, but the hotel's initial response was very irresponsible as they tried to put it as MY mistake. Expressing my frustration to their rude reaction, they quickly changed to 'apologizing attitude', but still has NOT provided clear answer about my compensation inquiry (not request)...
Stayed 3 nights in Sep 2017

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find
Great location, clean, friendly staff. Wi-fi was good. Perfect place for a one night stay. I would definitely stay here again.
Stayed 1 night in Sep 2017

6/10 Okay

Richard, Seattle

Liked: Cleanliness, staff & service, room comfort
Good location
Good location for us with family close by. Nice quiet room but extremely small bathroom with an annoying fan that ran constantly
Stayed 5 nights in Sep 2017

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. We stayed Thursday night and you can get the noise of late night early morning party people on street.
Stayed 1 night in Jul 2017
Sir, Miss, Thank you very much for taking the time to leave us your opinion about our hotel. We hope to see you again. We will try to satisfy you as we did. Thank you again Hotel St Sernin

8/10 Good

John, UK

Liked: Cleanliness, staff & service, room comfort
Good location, charming staff
The hotel is nice but not a boutique hotel as I define it. Fittings failed and some decoration is needed. All is made up for by friendly staff and prompt attention to problems. Breakfast is good. the staff are very helpful.

8/10 Good

Pascale

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable and well located hotel
Comfortable room, very nice people, very nice location. Breakfast a little expensive and the cleaning of the room could be improved.

8/10 Good

Grainne, Bolton

Liked: Cleanliness, staff & service, room comfort
Beautiful view at the Basilica
Very good although there was an open bathroom and no shower apart from a hand help one
Open plan bathroom?

6/10 Okay

Monica, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
one night business stay. The room was very tastefully decorated adn the size was ok. Unfortunately, it was so cold despite the electric heating being on, that I could hardly enjoy the wideness of the bed! Very attentive and helping staff members and great location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, would recommend
Loved staying here. Hotel staff were very helpful and friendly. My only warning would be for people who find it difficult to navigate stairs. There is no lift between the ground and first floor which was a little annoying as we had a heavy suitcase.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fair 3* in Amazing Location
Compact rooms - but you get a fair space for what you pay for. Breakfast is a little steep at E13 per person however, especially compared to local prices. Very welcoming staff and an AMAZING location for anything in central Toulouse.

4/10 Poor

Myrna

Disliked: Property conditions & facilities, room comfort
Very dissappointed for a 3* Hotel
To start with when we arrived at the hotel we had to go up 22 steps to get to the reception, we were not told that the hotel was on a 2nd floor (1st floor accournding to Frennch standards), my husband walks with an cane and every time we needed to go in and out of the hotel we have to walk down or go up the 22 steps. Although the hote was clean and the appliances were modern, it was extremely small, We had about six to eight inclhes to get into our beds from the walls, the bathroom was equivalent of a small closet. Location of the hotel was good and the staff was very courteous.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely
modern and elegant

10/10 Excellent

Yukitake

Travelled with family and small children
Liked: Staff & service, amenities
素晴らしい街並みの中にあり、入口ドアは世界遺産に面しています。小さいながらも落ち着いて穏やかなホテルです。ホスピタリティ溢れるスタッフたちは英語が話せました。 またトゥールーズに行く機会があれば、ぜひ泊まりたいホテルです。
Stayed 5 nights in Sep 2023

10/10 Excellent

Leandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C'était un très bon sejour.
Stayed 1 night in Sep 2023

8/10 Good

BENNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff très serviable qui m’a aidé à avoir des places pour le show du Carnaval au Sambadrome du soir même
Lever de soleil à Copacabana à 50 m de l’hôtel
Stayed 2 nights in May 2023
Response from Nad on 28 June 2023
Nous vous remercions d'avoir pris le temps de laisser un avis, Nous serons ravis de vous revoir !Cordialement,

8/10 Good

Gildas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfait
Séjour agréable au calme
Stayed 1 night in Apr 2023

10/10 Excellent

Amélie

Stayed 1 night in Feb 2023
Response from Nad on 7 Mar 2023
Bonjour Madame,Le fait d’aimer notre hôtel est un immense plaisir pour nous.En espérant vous voir bientôt

8/10 Good

Xavier

Stayed 1 night in Sep 2022
Response from Nad on 15 Nov 2022
Nous vous remercions infiniment d'avoir pris le temps de nous mettre une note.Nous espérons vous revoir avec joie.Cordialement,Equipe St Sernin

10/10 Excellent

reynald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une belle adresse
Hotel très bien situé à 2 pas du centre ville.
Stayed 1 night in Sep 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomeniendo hotel
Fantastico. Hotel muy hien situado , personal muy amable. Habitacion con vistas a la catedral. Muy comoda.
Stayed 1 night in Aug 2022

8/10 Good

Youry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Emma on 30 Nov 2021
Bonjour Youry, Nous vous remercions infiniment d'avoir pri le temps de nous laisser une note. Espérons vous revoir à notre hôtel. Cordialement, Emma

6/10 Okay

Bruno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
La chambre ne correspond pas au descriptif. Très petite surface et lavabo/douche dans la chambre.
Stayed 1 night in Nov 2021
Response from Emma on 30 Nov 2021
Bonjour Bruno, Malheureusement vous avez réservé sur un site qui n'a pas mentionné la taille de la chambre sélectionnée, vous avez été attiré par le prix ce qui est compréhensif, nous sommes désolée de votre déception, sachez que nous avons des chambres bien plus spacieuse. Bien à vous

8/10 Good

Jean-Luc

Business traveller
Liked: Cleanliness, property conditions & facilities
Bien
bon rapport qualité / prix réception fermée à 22h00 assez bien placé petit déj. correct mais sans plus.
Stayed 1 night in Nov 2021
Response from Emma on 30 Nov 2021
Bonjour Jean Luc, Nous vous remercions infiniment d'avoir pris le temps de nous laisser un commentaire qui va nous aider à nous améliorer. Bien à vous

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Nad on 15 Nov 2021
Merci! A bientôt.

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Nad on 15 Nov 2021
Merci! A bientôt.

8/10 Good

PASCALE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre fonctionnelle
Hotel bien placé. Chambre petite mais fonctionnelle. Chauffage et VMC de la salle de bain très bruyants. Parking de l'hotel hors de prix = 18€
Stayed 1 night in Mar 2021

10/10 Excellent

Pascale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Vincent

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
En deconfinement
Cours séjour juste après le confinement, l'hôtel venait de réouvrir. Personnel accueillant et arrangeant, hôtel bien placé, rien de fou mais bon rapport qualité prix
Stayed 1 night in Jun 2020
Response from Emma on 17 Sept 2020
Bonjour Monsieur, Nous vous remercions d'avoir pris le temps de laisser un avis. Très belle journée. Cordialement, L'équipe St Sernin

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe vue sur la basilique, etablissement agréable.
Stayed 1 night in Jan 2020
Response from Emma on 28 Jan 2020
Nous vous remercions infiniment pour avoir pris le temps de nous laisser un commentaire . Espérons vous revoir. Cordialement, Emma

10/10 Excellent

Elodie, Pissos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avions réservés une chambre avec une vue magnifique sur l'église saint sernin, que vous pouvez observez allonger depuis votre lit! A 5 min a pied de la place du copilote, tres bien située pour visiter la ville !! Possibilité de reserve une place de parking dans un garage sécurisée!
Stayed 1 night in Dec 2019
Response from L'équipe de la réception on 10 Jan 2020
Bonjour, Nous vous remercions d'avoir pris le temps de laisser un commentaire agréable à propose de l'établissement. nous sommes ravis de voir que vous avez pu profité de la localisation de l'hôtel. Nous avons hâte de vous recevoir lors d'un prochain séjour à Toulouse. Cordialement.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from L'équipe de l'Hôtel Saint Sernin on 21 Nov 2019
Bonjour Mr, Merci d'avoir pris le temps de donner votre avis, Nous vous remercions de ce commentaire agréable, nous sommes heureux d'avoir pu vous satisfaire et espérons vous revoir bientôt pour vous montrer que nous pouvons toujours faire mieux.

6/10 Okay

Arnaud

Stayed 1 night in Sep 2019