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Great location for the flight home

Great location in Shinjuku if you want to be where the action is at. If you take the limousine bus from Haneda Airport, it will take you to the hotel building. It’s also relatively close to multiple train stations. Had a great view of the city from the bedroom. Arrived early and was able to leave our luggage at the hotel until checkin. Check in was easy and the staff had already brought our luggage to our room from when we had dropped it off in the morning. Digital checkout was easy and didn’t...

Great hotel, great service . Things in the rooms look tidy and clean

I can not imagine a better place to stay in Tokyo. Everything was 5 star. The panoramic views over the harbour were stunning Staff service amazing particularly the concierge Very well priced. Restaurants were a little expensive but huge choices within walking distance Will always go back there

This is the second time we’ve stayed here. Both times as a family of 5 staying in 1 room. We didn’t spend much time in the room or hotel other than to sleep but it was spacious and well appointed. The hotel is very close to 4 stations and only a short walk to Tokyo Dome and with plenty of eating places close by.

We are blown away by the excellent service and the kindness of everyone. Definitely recommended and will come back soon.

I thoroughly enjoyed my stay at Hotel NIWA. As a solo traveller, this is a lovely, safe area. Although I felt safe overall in all locations. After much research I chose Hotel NIWA as I love the serenity here. It’s so peaceful, away from the busyness & the crowds, however a great location, close to all with such great transportation & so many fabulous dining options close by. The food is fabulous here. The service standards are excellent. I found all staff so friendly, courteous & so helpful....

Slightly out of the bright lights Tokyo, lovely and quiet with a train station close by. The hotel was amazing from the moment we stepped inside, and the breakfast’s were incredible. Can’t rate this place enough and was easily the best hotel we’ve stayed in ever.

Nice and quiet - very safe location

The service is really great. The location is convenient. I would definitely choose the Hotel Kaie again.

We had a lovely 2-night stay here in one of the moderate queen rooms. It was sweet and everything we needed. Also the location near the Kokuritsu-kogijo station was perfect for us. Really near Shinjuku so just awesome, we totally could have stayed longer. Staff were friendly and we were able to store our bags after we checked out. Would totally go back.

Very good experience overall Some things to consider: 1) Guests do have to swap lifts to access rooms from the main one in group that takes you to reception only. This can be inconvenient sometimes as that couple minutes wait makes a difference when having to catch a train or got big luggages. 2) You still have to pay for extras such as a cafe latte even when you have already paid for a breakfast voucher which felt a little money gauging and greedy on the hotel being that other hotels at...

Best location. Staff wonderful. Best Dinner & Breakfast Buffet.

Location was very convenient, serviced by a number of train stations on different lines all within walkable distance. There were some beautiful blossoms outside too, which made for some nice photo moments. The hotel itself was decent, service was good, cleanliness was fine, and the staff very friendly and helpful. Loved the public bath, definitely recommend it for those staying. The hotel breakfast was also delicious, we tried both Japanese and Western styles and loved both of them. The...

If staying in Shinjuku area this modern-style hotel is a great choice. It is close enough to the action but is a refuge from the amazing buzz of the Tokyo streets. The hospitality we received from Terada and his team was helpful and very welcoming.

Staff were super helpful for my family when the typhoon disrupted transport, etc. We’re so grateful!

Absolutely loved my stay here, and would definitely stay again. Location is great, really clean, rooms aren't super cramped, great amenities and supplies, etc. Just an all-round amazing stay and 5/5 experience.