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"Don't use expedia and pay for protection with a weather event you can't forecast, money down the drain. Rang the hotel they couldn't change due to expedia, just deal with the hotel in the future"

"I normally try to be fair in highlighting the good as well as the bad. However, the bad this time just distracted from any good. When we arrived, around 4.15pm, we were tired after a long drive. So from the start we were not happy when told our room was not ready. Next day we went out leaving, make up our room sign. We were gone for 5.5hrs, arrived back about 3pm, room was not made up. Tried to ring the service desk, no answer. Then on the evening of the night I checked out, there was a credit card charge from the Novotel. After spending many efforts to ring Novotel, I finally got through. They said the charge was for breakfast we had that morning. We did not have breakfast at the hotel any morning. They said they would check the signed docket and get back to me the next day. This did not happen. Our very first experience at the Nootel Rotorua and very last experience was not pleasant. "

"Wish we knew about this place when the kids were younger! What a fabulous place. "

"Great location"

"Parking was easy we got a spot at the front of the hotel. Receptionist was hekpful when we arrived bit not so qhen leaving."

"Great location, room size large and well designed bathrooms. The staff helpful and friendly."

"Great central location with clean nice rooms, loved the balcony. Underground carpark was a bit tight."

"Staff was helpful and cleaned room consistently and well. Outside pool was nice but hot tub just an outside bathtub."

"Great location close walking distance to restaurants "