Hey Ryan,Thank you for your feedback. It's unfortunate that none of this was raised to our team during your stay as it's certainly the complete opposite standard of what we're renowned for providing and is very surprising to read. Had we been made aware, we would have attended immediately to investigate and ensure your stay was an enjoyable one. Should you wish to discuss this further, we would welcome the opportunity via the email that we sent you last week to follow up on your original feedback shared directly with us.