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Reviews of Rendezvous Hotel Sydney The Rocks

3.5 out of 5
Rendezvous Hotel Sydney The Rocks
75 Harrington Street, The Rocks, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 1137 out of 2430 reviews" "
Rating 8 - Good. 927 out of 2430 reviews" "
Rating 6 - Okay. 239 out of 2430 reviews" "
Rating 4 - Poor. 94 out of 2430 reviews" "
Rating 2 - Terrible. 33 out of 2430 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Anna

Disliked: Cleanliness
Great staff and location for cruisers. Dirty and run down rooms.
Stayed 1 night in Apr 2024
Response from Nadia C on 16 Apr 2024
Dear Anna, Thank you for the time you have taken to provide us with your valuable feedback.Allow me to sincerely apologise for the shortfalls experienced during your stay.I have personally shared your feedback with my team to discuss and investigate where we fell short as this doesn't reflect on the service and standards in which we pride ourselves on.Nadia Cramer Duty Manager

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quaint boutique hotel!! Close to restaurants and pier. Desk staff very knowledgeable and helpful.
Stayed 1 night in Apr 2024

2/10 Terrible

Catherine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room looked nothing like the pictures. Went down a long, dark hallway to our room. Room was shrouded in darkness with 2 small windows covered by shades. When we opened the shades, we discovered it was because we were looking only feet apart from other windows. The carpet was heavily soiled (I have pics) - it was beyond cleaning and needed to be replaced The bathtub was dirty and old. Grout was smeared across the tiles in half attempts to repair Furniture was sparse and old. One chair in corner - no desk. Guest at front desk when checking in was dealing with an ant infestation. No shower gel in tub - when I asked for it to be replaced, a sealed bottle was added which we couldn't open. And only bath towels were replaced (no additional washcloths, handtowels - they were all removed during cleaning) I feel I got the worst of the rooms in this hotel because I booked with Expedia instead of the hotel directly. Based on the reviews, there have to be better rooms than this,
Stayed 2 nights in Apr 2024

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros…Great location, friendly staff, close to Passenger Cruise Terminal. We would definitely stay there again, highly recommend it. Cons…No walk-in Shower or ramp for anyone with Mobility Issues/Aids. Shower over the bath is hazardous to the elderly or anyone with a disability.
Stayed 1 night in Apr 2024

6/10 Okay

Don

Travelled with partner
Liked: Cleanliness
Positives: Great location, Friendly staff and clean. Negatives: Property in need of a good updating. Carpeting needs replacement. Furniture is very used. Unfortunately we left an open candy bar on the night table and got a bunch of those tiny ants having a fast feast of it.
Stayed 4 nights in Apr 2024

8/10 Good

Han Beng

Travelled with partner
Liked: Cleanliness
Its very near to cruise terminal. Only problem is the carpet and the toilet are old and needed refurbishment.
Stayed 1 night in Apr 2024
Response from Nadia C on 9 Apr 2024
Dear Guest Thank you for taking the time to share your recent experience at Rendezvous Hotel Sydney The Rocks. We apologize for the poor experience you had during your stay. The hotel carpets are relatively new and are well maintained however, we understand that the design may give the impression of them being older than they actually are. We hope to welcome you back in the future.Nadia CramerDuty ManagerRendezvous Hotel Sydney The Rocks

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I’m sorry but, I cannot give this property any good rating . Issac at front desk was very nice but, that’s where it ended. We did get our money back but, it had already wrecked our special occasion. The place was not cleaned properly. We payed for a 1br apartment facing harbour and were created with dirt and dust. I was bitten from the time we went back to room after dinner( we had checked in and gone straight out) sitting on couch, then on chair and finally standing up at bench. When I called girl at reception she came up and promptly told me that it was allergies. This was most definitely not it. There were other negatives but, the icing on cake was when I pulled back bed spread for bed to find a bed bug.i went down and girl came up and found two more. We were moved to an average room at midnight, resulting in not being able to open cases for fear of bed bugs entering them. This trip was for a special occasion as we were celebrating Wedding Anniversary and departing on cruise the next day. Neither of us got sleep or could change clothes to embark ship. I spent night in tears and nearly left in middle of the night to sit down at port. We had booked to stay here at end of cruise but, there is no way we would , even if free. The morning of the cruise was meant to be a happy occasion but, it was ruined for us. Sadly the owners did not make it dirty but, they do not keep on top of their staff who seem to like money for little work with the state of our room.
Stayed 1 night in Apr 2024
Response from Isaac I on 9 Apr 2024
Dear Amanda,Thank you for taking the time to provide your feedback on your stay with us. I appreciate the opporunity to talk on check out and I am sorry that you were not comfortable during your stay. I understand our team assisted as best as possible to ensure your concerns were acknowledged and rectified on the evening.I would just like to advise that the next day we had our pest control team come to the hotel to investigate the claims of bed bugs. Whilst I acknowledge the shortcomings regarding cleanliness I can advise a thoughrough check of the room was conducted by our pest control team and they did not find evidence of bed bugs in the room. I do hope you have enjoyed the second part to your holiday and I am truley sorry we fell short of expectations on this visit.Kind Regards,Isaac I Hotel Manager

6/10 Okay

Pasqualino

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Nadia C on 9 Apr 2024
Thank you for taking the time to share your feedback from your recent stay at Rendezvous Hotel Sydney, The Rocks. Allow me to sincerely apologise for the shortfalls experienced during your stay.I have personally shared your feedback with my team to discuss and investigate where we fell short as this doesn't reflect on the service and standards in which we pride ourselves on.Nadia CramerDuty ManagerRendezvous Hotel Sydney The Rocks

10/10 Excellent

robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Isaac I on 9 Apr 2024
Dear Robert,Thank you for taking the time to review your stay.Regards,Isaac I Hotel Manager

10/10 Excellent

Lynette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to where were needed to be.
Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Large rooms. Quiet even though it is downtown. We would come back here without hesitation.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alejandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very spacious
Stayed 2 nights in Oct 2023

10/10 Excellent

Heide

Travelled with partner, Travelled with group
We stayed at the classic property where the bedroom was upstairs, despite situated on the road at Harrington Street which tended to be noisy due to passing traffic and people across the road staying at another hotel and location of a breakfast bar. With curtains open you get a view of the road but we left them partially open to get some light. Overall opinion good place to stay but keep in mind the more modern part of the hotel does have balcony views of the harbour bridge that we witnessed from our friends place. Everything is within walking distance to Circular Quay to check out the cruise ship at the pier. The Rocks is a good place to be, why not try it.
Stayed 2 nights in Mar 2024

8/10 Good

Denise

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness
The room was very dated in furniture and carpet etc.
Stayed 3 nights in Mar 2024
Response from Isaac I on 19 Mar 2024
Dear Donna,Thank you for your feedback.We appreciate the feedback regarding the hotel rooms.Kind Regards,Isaac I Hotel Manager

8/10 Good

Kaye

Travelled with group
Great location
Stayed 3 nights in Mar 2024
Response from Isaac I on 19 Mar 2024
Dear Kaye,Thank you for the feedback. I am pleased you found the hotel location to be great for your stay.Regards,Isaac I Hotel Manager

10/10 Excellent

Craig, Brisbane.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very efficient and accommodating. Easy access to all restaurant and transport.
Stayed 2 nights in Mar 2024
Response from Isaac I on 19 Mar 2024
Dear Craig,Thank you for your feedback. It is nice to see you found the team to be efficient and acommodating. It is also great to read you found the hotel location to be well situated to transport and restuarants. We look forward to welcoming you back in the future.Regards,Isaac I Hotel Manager

10/10 Excellent

kimberly, Birmingham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is located in a central location in The Rocks. Lots of great food and shopping within walking distance. Hotel is older and it shows here and there but is clean and the beds are super comfy. If you pay extra for the views of the opera house be aware that during "cruise season" most of the time your view is of a cruise ship, not the opera house. Even knowing that I would stay here again. The pro's far outweigh the cons!
Stayed 3 nights in Mar 2024

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
air con was leaking in room, room is showing age,but was clean
Stayed 1 night in Mar 2024

4/10 Poor

Melissa

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Property needs refurbishment
Stayed 2 nights in Mar 2024
Response from Isaac I on 19 Mar 2024
Dear Melissa,Thank you for taking the time to provide your feedback on the hotel.Regards,Isaac I Hotel Manager

10/10 Excellent

Karin

Liked: Cleanliness, amenities, property conditions & facilities
Loved the access to the cruise terminal
Stayed 1 night in Mar 2024
Response from Isaac I on 19 Mar 2024
Dear Karin,Thank you for your feedback.It is pleasing to read the location for great for your cruise.We hope you had a lovely time travelling.Kind Regards,Isaac I Hotel Manager

4/10 Poor

John, Nassau

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Isaac I on 19 Mar 2024
Dear John,Thank you for taking the time to review the hotel.Regards,Isaac I Hotel Manager

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Close to cruise ship
Stayed 1 night in Dec 2023

10/10 Excellent

Karen, Bassendean

Liked: Cleanliness
Loved the location, but property could do with an update
Stayed 1 night in Mar 2024
Response from Isaac I on 12 Mar 2024
Dear Karen,Thank you for taking the time to provide feedback on your stay with us.It is lovely to read you found the hotel location to be great during your stay.We hope to welcome you back in the future.Kind Regards,Isaac I hotel Manager

6/10 Okay

Mark

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was OK for one night would not want to stay longer. When we arrived to the room, it’s very worn and dated. I found a used washcloth from the prior person that rented the room on the floor of the bathroom which I thought was disgusting. There were spiders, crawling up the walls, the room felt unclean, I would definitely book a different place next time, but the location was great. The view from the balcony to the port and opera Theater was fantastic but I’m not sure it’s worth the room itself for the view.
Response from Isaac I on 12 Mar 2024
Dear Mark,Thank you for taking the time to provide feedback on your recent stay with us.It is nice to see you enjoyed the views from the room and the hotel location.I am sorry to read your experience with us was not comfortable. The items you have mentioned have been advised to our hotel heads of department for investigation and rectification. Once again thank you for providing your feedback as without this feedback we are unable to improve on our hotels standards and quality.Kind Regards,Isaac I Hotel Manager

8/10 Good

Herb

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location to stay at when catching a cruise from Sydney. Rooms could use some updating with USB outlets. Good kitchen but no table and chairs to eat at. There used to be.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rick

Liked: Property conditions & facilities
Great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Tracey, Cairns

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Isaac I on 19 Mar 2024
Dear Tracey,Thank you for taking the time to provide feedback on your experience at the hotel.Regards,Isaac I Hotel Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location, location, location. Friendly staff. Not too impressed with warnings about $1,600 fines for setting off smoke detectors from shower steam.
Stayed 1 night in Feb 2024

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy walk to cruise terminal
Stayed 1 night in Feb 2024

6/10 Okay

Anthony, Toronto

Stayed 2 nights in Feb 2024
Response from Isaac I on 25 Mar 2024
Dear Anthony,Thank you for taking the time to rate your stay at Rendezvous The Rocks.Regards,Isaac I Hotel Manager

10/10 Excellent

Ella

Stayed 2 nights in Feb 2024
Response from Isaac I on 25 Mar 2024
Dear Ella,Thank you for taking the time to rate your stay at Rendezvous The Rocks.Regards,Isaac I Hotel Manager

8/10 Good

Mitchell, Santa Clara

Travelled with partner
Liked: Amenities
Fantastic location. Great staff. Great lobby. Room was older and not cleaned or maintained great, but it was acceptable given the location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Russell

Incredible view of the Opera House from my room
Stayed 3 nights in Feb 2024

10/10 Excellent

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
Great location, perfect for a quick stay. Very helpful staff. Would stay again.
Stayed 1 night in Feb 2024

4/10 Poor

ROXANNE B

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel is old and in need of updating. We had a king room at the end of a hotel with a small kitchenette. We found a cockroach on the top of the small fridge one morning and alerted the hotel front desk on our way out for the day. Upon our return from our outing we found the cockroach was still there. No further communication from the hotel staff regarding this. My husband killed the roach and we were leaving the next day but it was gross and unnerving.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was perfect for our one night stay before boarding a cruise ship. It was an easy walk to the Overseas Passenger Terminal, and we were able to drop our bags off at 9am and then come back to the room for breakfast. The property is showing some general wear and tears but that’s to be expected with the building it’s self being older. Our room was spacious and we loved the little balcony we had over looking the harbour.
Stayed 1 night in Feb 2024

2/10 Terrible

Ben

Disliked: Property conditions & facilities
Really really disappointed with this hotel. It's a great location and the room came with a view but from 9pm until about 3am there was construction in the street outside conducted by the city. There is no possible way that this level of work would have been done without notifying businesses in the area but the hotel provided no warning when booking or when checking in. This was not minor works, jackhammers and heavy equipment, I was completely unable to sleep. I called the reception and got no information or even basic courtesy. In the end I had to go and get information from the city, I had make a noise complaint. The work stopped not long after, can't be sure if it was because of the complaint. When I checked out the guy at the front desk didn't even ask how my stay was. Perhaps he knew it had been bad. It takes nothing to acknowledge a bad situation but that seemed too much to ask. This seems like basic customer service.

6/10 Okay

Louise, Anthony

Travelled with partner
Liked: Cleanliness
Very friendly and clean, walkable to The Rocks
Stayed 1 night in Feb 2024

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
A clean attractive property. We had a very comfortable stay.
Stayed 3 nights in Jan 2024

8/10 Good

Niall

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
While the property is quite dated, the amenities were clean and comfortable for the single night that I stayed for. The staff were friendly and knowledgeable. It was walking distance for what I needed, and well known for Uber and UberEats. Complimentary toiletries in the bathroom were of good quality too, and the towels were nice and fluffy.
Stayed 1 night in Jan 2024

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
The room could use a fresh coat of paint and some new carpeting, but the location is terrific, and the staff was very friendly
Stayed 3 nights in Jan 2024
Response from Kimberly | Relief Duty Manager on 20 Jan 2024
Dear Mary, Thank you so much for taking the time to share your experience. Your feedback has been relayed to our team, who are eagerly anticipating your next visit.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location in the Rocks. It was easy to walk to the Qway and restaurants. Nice room with frige, kettle, and room.
Stayed 5 nights in Jan 2024
Response from Kimberly | Relief Duty Manager on 20 Jan 2024
Dear Kimberly, We are overjoyed to learn that you had a wonderful time during your stay with us, and we want to extend our sincere appreciation for taking the time to share your experience. I'm delighted to hear that our location was suitable for your travel needs. Your feedback has been shared with our team, who are eagerly anticipating your next visit.

10/10 Excellent

Debra

Liked: Cleanliness, room comfort
Great location’
Great staff and amazing location
Stayed 2 nights in Jan 2024
Response from Kimberly | Relief Duty Manager on 20 Jan 2024
Dear Debra,We are delighted to receive your message! Thank you for providing us with your feedback. We take great pleasure in knowing that everything exceeded your expectations and that you had a highly positive experience with us. Our top priority is to ensure that our guests feel comfortable and receive exceptional service throughout their stay. We eagerly anticipate the opportunity to welcome you back soon.

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff was exceptionally accommodating!
Stayed 1 night in Jan 2024
Response from Kimberly | Relief Duty Manager on 20 Jan 2024
Dear Claudia, Thank you so much for taking the time to share your experience. I'm delighted to learn that our staff was very helpful!! Your feedback has been relayed to our team, who are eagerly anticipating your next visit.

10/10 Excellent

gabrielle

Liked: Cleanliness, room comfort
Nice hotel in great location
Nice hotel in wonderful location. Convenient to restaruants, coffee shops and the ferrys. The staff was friendly and we had a wonderful stay.
Stayed 3 nights in Dec 2023
Response from Kimberly | Relief Duty Manager on 20 Jan 2024
Dear Gabrielle, We are overjoyed to learn that you had a wonderful time during your stay with us, and we want to extend our sincere appreciation for taking the time to share your experience. We take great pleasure in knowing that everything exceeded your expectations and that you had a highly positive experience with us. Our top priority is to ensure that our guests feel comfortable and receive exceptional service throughout their stay. We eagerly anticipate the opportunity to welcome you back soon.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Kimberly | Relief Duty Manager on 20 Jan 2024
Dear David, Thank you so much for taking the time to share your experience. Your feedback has been relayed to our team, who are eagerly anticipating your next visit.

10/10 Excellent

Juanita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Janine

Liked: Cleanliness
Whist this hotel may be in need of some upgrading, we had clean room with fantastic views and really pleasant helpful staff . Great location in the rocks near the harbour and we will definitely be back. Thank you
Stayed 2 nights in Jan 2024
Response from Kimberly | Relief Duty Manager on 10 Jan 2024
Dear Janine,We are delighted to receive your message! Thank you for providing us with your feedback. We are beyond thrilled to read that you enjoyed your experience with us! Many thanks for this opportunity to be at your service, and we look forward to welcoming you back in the near future.