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Reviews of Oaks Sydney North Ryde Suites

3.5 out of 5
Oaks Sydney North Ryde Suites
58-62 Delhi Road, North Ryde, Macquarie Park, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 53 out of 135 reviews" "
Rating 8 - Good. 52 out of 135 reviews" "
Rating 6 - Okay. 12 out of 135 reviews" "
Rating 4 - Poor. 12 out of 135 reviews" "
Rating 2 - Terrible. 6 out of 135 reviews" "

8.4/10

Cleanliness

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to stay close to what we needed with roomy studio and separate bedroom area. Quiet parkland outlook. Parking available close to property and convenience store close by.
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Oaks North Ryde Team on 23 Apr 2024
Hey RachelWe appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 Excellent

susan

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oaks Management on 1 Apr 2024
Dear Susan,We very much appreciate your comments regarding your stay at Oaks Sydney North Ryde Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. We do hope to see you back soon.

8/10 Good

Ashley Elaine, Calgary

Travelled with partner
Liked: Property conditions & facilities
Walking distance to metro. Comfortable beds. Friendly staff. Was able to borrow hotel umbrella. Phone didn’t work in room. TV remote didn’t work but was replaced next day. Could use a deep clean…bathroom and windows especially.
Stayed 14 nights in Feb 2024
Response from Oaks North Ryde Team on 28 Feb 2024
Dear Ashley Elaine, Thank you for your feedback.We were happy to read that you had an overall enjoyable stay with us. We apologise for any inconvenience you encountered during your stay. Your feedback and comments will be passed on to the relevant team members.Thank you once again for your valuable feedback. We look forward to having you stay with us again in the near future.Kind regards,Oaks North Ryde Team

8/10 Good

Carmel

Travelled with family
Liked: Amenities, property conditions & facilities
It would be good that the kitchen items were checked when rooms are cleaned as many items that we went to use were dirty.
Stayed 2 nights in Feb 2024
Response from Oaks North Ryde Team on 28 Feb 2024
Dear Carmel Irvine, Thank you for your feedback.We were happy to read that you had an overall enjoyable stay with us. We apologise for any inconvenience you encountered during your stay. Your feedback and comments will be passed on to the relevant team members.Thank you once again for your valuable feedback. We look forward to having you stay with us again in the near future.Kind regards,Oaks North Ryde Team

10/10 Excellent

PATRICIA LEE

Travelled with partner
Liked: Cleanliness, property conditions & facilities
All was excellent for few days of piece quite
Stayed 2 nights in Dec 2023
Response from Oaks Management on 28 Feb 2024
Dear Patricia Lee, Thank you for completing our guest satisfaction survey. We're delighted that you enjoyed your stay at Oaks Sydney North Ryde Suites. and we look forward to welcoming you back for another memorable experience in the near future. Thank you for choosing us!

8/10 Good

Ya Mei

Stayed 2 nights in Jan 2024
Response from Poppy on 24 Jan 2024
Thank you for the feedback! we are glad you had an enjoyable stay at Oaks Hotel North Ryde! We look forward to you staying with us again.

10/10 Excellent

Brett

Stayed 1 night in Jan 2024
Response from Oaks North Ryde Team on 28 Feb 2024
Dear Brett Neil, Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We were delighted that you enjoyed your stay with us. Thank you once again for your valuable feedback. Our team are very much looking forward to welcoming your return to Oaks Sydney North Ryde Suites in the near future for another memorable experience.

8/10 Good

Stacey

Liked: Cleanliness
Stayed 6 nights in Jan 2024
Response from Oaks North Ryde Management on 12 Jan 2024
Dear Stacey ,We very much appreciate your comments regarding your stay at Oaks Sydney North Ryde Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. We do hope to see you back soon.

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Kind Regards, on 9 Jan 2024
Dear Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!

8/10 Good

Sarah

Stayed 4 nights in Jan 2024
Response from Kind Regards, on 9 Jan 2024
Dear Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kind Regards, on 9 Jan 2024
Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My son and I really. Enjoyed our stay but we're very confused when there was a note to ask us to wash our dishes in the dishwasher but our room didn't have one. The pool furniture was very disorganised and the pool water needed a good clean out of leaves, we got the impression it hadn't been cleaned In a while, but absolutely loved the spa
Stayed 2 nights in Dec 2023
Response from Oaks North Ryde Team on 27 Dec 2023
Thank you for your feedback.We were happy to read that you had an overall enjoyable stay with us. We apologise for any inconvenience you encountered during your stay. Your feedback and comments will be passed on to the relevant team members.Thank you once again for your valuable feedback. We look forward to having you stay with us again in the near future.Kind regards,

6/10 Okay

Tony

Travelled with partner
Disliked: Cleanliness, amenities
Safe needed new battery, reported but never changed. Room not cleaned on arrival and had to schedule cleaning. Dirty plates in cupboard. Chairs in room badly stained - disgusting. Clearly this room hadn’t been serviced. Very poor start - eventually rectified.
Stayed 7 nights in Dec 2023
Response from Oaks Horizons Team on 27 Dec 2023
Thank you for your feedback. We were disappointed to read that you encountered some issues during your recent stay with us. We apologize for any inconvenience you encountered during your stay and will take steps to rectify these issues as soon as possible.Thank you once again for your valuable feedback. We look forward to having you stay with us again in the near future.Kind regards,Oaks Horizons Team

10/10 Excellent

Alycia

Liked: Cleanliness, amenities, property conditions & facilities
Simple and clean hotel to stay in .
Stayed 1 night in Dec 2023
Response from Oaks Management on 27 Dec 2023
Dear Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel was decent enough to stay in.
Stayed 10 nights in Nov 2023
Response from Oaks Management on 24 Nov 2023
Dear Julie,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from VB on 20 Nov 2023
Dear KarenThank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

10/10 Excellent

Azaria

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff was helpful. Room was nice and spacious. Bit of wear and tear to the halls but the condition of the room was still good.
Stayed 2 nights in Nov 2023
Response from VB on 20 Nov 2023
Dear Azaria,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from VB on 20 Nov 2023
Dear Glenn,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

10/10 Excellent

Geoffrey

Stayed 1 night in Oct 2023
Response from VB on 20 Nov 2023
Dear GeoffreyThank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

10/10 Excellent

Rose

Liked: Cleanliness, property conditions & facilities
The unit was very spacious and had everything we needed for a 3 night stay. The reception staff were very accommodating and helpful. I'm not sure whether I missed it in the booking process, but I was surprised to be charged $20 per night for parking.
Stayed 3 nights in Oct 2023
Response from Oaks Management on 28 Oct 2023
Dear Rose,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde Suites. We hope to see you again soon!!!

8/10 Good

Chonticha

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Oaks on 24 Oct 2023
Dear Chonticha,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again! Kind regards, Oaks Management

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities
Good location for me, right next to National Park and walks, close to Metro transport.
Stayed 7 nights in Oct 2023
Response from Noma on 22 Oct 2023
Dear Simon,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, property conditions & facilities
A good middle ground for us to stay in reasonable proximity to Accor Stadium and the city.
Stayed 2 nights in Oct 2023
Response from noma on 22 Oct 2023
Dear Charlotte,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
Rooms sparsely furnished, no dining table, 1 dining chair, No bath mat, hand towel, face washer - reminded us of formula 1 standard.
Stayed 1 night in Oct 2023
Response from Oaks on 12 Oct 2023
Dear Peter,We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We hope you will give us another chance to welcome you in near future.Kind regards,Oaks Management

2/10 Terrible

Sean

Stayed 1 night in Oct 2023
Response from VB on 20 Nov 2023
Dear Sean,We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We hope you will give us another chance to welcome you in near future.Kind regards,Oaks Management

6/10 Okay

Rebekah

Stayed 1 night in Oct 2023
Response from Oaks on 10 Oct 2023
Dear Rebekah,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

10/10 Excellent

Peter Nicolas

Travelled with family, Business traveller
Liked: Amenities
Simple straightforward check in. Quiet location. Clean and tidy.
Stayed 1 night in Oct 2023
Response from Oaks on 10 Oct 2023
Dear Peter,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

8/10 Good

Grant

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Oaks on 10 Oct 2023
Dear Grant,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Contacted staff before arrival to ask for king bed to be split into two singles, and they managed to get it done in the 6 hours before we arrived.
Stayed 1 night in Oct 2023
Response from Oaks on 10 Oct 2023
Dear Micheal,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

8/10 Good

Philip

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
The room was a great size and was well appointed. We enjoyed the stay and the staff were very friendly and helpful. The bathrooms were also a great size and well appointed but the whoever replenished the consumables was a bit stingey! The cleanliness of the room needed some attention with filth around the switches and mould in the bottom of the shower. It was a bit odd that there were 4 of every utensil and plate, except for the coffee mugs (only 2 of those!), and they hadn’t been properly cleaned.
Stayed 2 nights in Sep 2023
Response from Oaks on 10 Oct 2023
Dear Philip,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

2/10 Terrible

Yongbo

Disliked: Cleanliness, amenities, property conditions & facilities
Too bad cleaning
Stayed 5 nights in Sep 2023
Response from Oaks on 10 Oct 2023
Dear Yongbo,We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We hope you will give us another chance to welcome you in near future.Kind regards,Oaks Management

10/10 Excellent

Vasili

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Oaks on 10 Oct 2023
Dear Vasili,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

8/10 Good

Carmel

Travelled with family and small children
Liked: Property conditions & facilities
Fire evacuation at midnight.
Stayed 2 nights in Sep 2023
Response from Oaks on 10 Oct 2023
Dear Carmel,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

4/10 Poor

Abhishek

Stayed 4 nights in Sep 2023
Response from Oaks on 10 Oct 2023
Dear Abhishek,We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We hope you will give us another chance to welcome you in near future.Kind regards,Oaks Management

4/10 Poor

Gillian

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
King bed is two single beds together..not good with dip in middle, no sml table-chairs x2 for having breakfast.. as a kitchen, no dishwashing liquid, TV not easy to operate... no luggage shelf. Poor design. Someone opened our door at 6am!
Stayed 1 night in Sep 2023
Response from Oaks management on 4 Sept 2023
Dear Gillian,We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We hope you will give us another chance to welcome you in near future.Kind regards,Oaks Management

6/10 Okay

Omid

Liked: Cleanliness
Not having daily housekeeping. The fridge was freezing! Couldn’t put my stuff there. O firm pillows provided. And no free parking.
Stayed 2 nights in Sep 2023
Response from nk on 4 Sept 2023
Dear Omid,We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We hope you will give us another chance to welcome you in near future.Kind regards,Oaks Management

8/10 Good

James

Stayed 3 nights in Aug 2023
Response from Oaks on 4 Sept 2023
Dear JamesThank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was an excellent overnight stay. I read some negative reviews prior to booking & was interested to see how the room etc was. It was great value, clean & the bed was very comfortable. The shower was perfect. Good pressure & nice toiletries. The parking is $20. So be it. Cheaper than Sydney.
Response from Oaks on 4 Sept 2023
Dear GregThank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

6/10 Okay

Leonard

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Pushing two single beds together, does not make a double. Otherwise, a great place to stay.
Stayed 4 nights in Aug 2023
Response from Oaks Management on 27 Aug 2023
Dear LeonardThank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!

8/10 Good

Carmel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Self contained
Stayed 3 nights in Aug 2023
Response from Oaks Management on 1 Sept 2023
Dear Carmel,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

6/10 Okay

Kate

Business traveller
A bit disappointed with my stay. Aside from the paid parking there are only half a dozen car spaces available to guests & visitors. No on-street parking whatsoever. I was unfortunately given the easy access room which I found to be a bit inconvenient. Shower curtains that did nothing to stop the flooding of the bathroom (despite the fact I had the shower on as hot & with as much flow as possible & had nothing but a warm drizzle). Low basin only in the bathroom (no vanity) so nowhere to put anything. Full length mirror that came to my shoulder. All the ambiance of a hospital bathroom. I would be incredibly surprised if they were booked out so I’m disappointed this was the room I was given. The tv in the main room didn’t work & I only found one remote (not sure if it’s supposed to be shared between the two tvs?). Relatively quiet despite being in a main road. The bedside lamp shade wasn’t the right size, wouldn’t sit evenly & kept falling to the side which kind of summed up my experience. For Sydney where accom prices are ridiculous it was an ok price & satisfactory experience but I must say I had hoped for something a little fresher & better maintained.
Stayed 1 night in Jul 2023
Response from Oaks Management on 29 July 2023
Dear Kate,We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We hope you will give us another chance to welcome you in near future.Kind regards,Oaks Management

10/10 Excellent

Sharan

Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Jul 2023
Response from Oaks Management on 29 July 2023
Dear Sharan,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

10/10 Excellent

Blake

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet and safe property which is out in the suburbs, only an easy transport ride into the city
Stayed 5 nights in Jul 2023
Response from Oaks Management on 29 July 2023
Dear Blake,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

10/10 Excellent

Margaret, Brisbane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Good parking.
Stayed 1 night in Jul 2023
Response from Oaks Management on 29 July 2023
Dear Margaret,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

6/10 Okay

Sherry

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Convenient to busses and trains. Supermarketbin walkingvdistance. Local restaurant has gone a bit diwn hill. They need to clean the room more than once a week. Had to keep asking for fresh towels. housekeeping doesnt work on the weekends. Did do free laundry powder for guest laundry (also free) but u had to ask.
Stayed 11 nights in Jun 2023
Response from Oaks Management on 28 June 2023
Dear Sherry,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Party in an adjacent unit and either it was extremely loud or the sound proofing needs to be improved. Was extremely noisy till 4 am. Didn't get a good sleep. at all. Manager did not seem very concerned in the morning when we let him know and basiclly shrugged it off.
Stayed 1 night in Jun 2023
Response from Oaks Management on 16 June 2023
Dear Jacob We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We hope you will give us another chance to welcome you in near future.Kind regards,Oaks Management

8/10 Good

Vasili

Liked: Amenities
Disliked: Cleanliness
The room was clean but it had strong smell of curry.
Stayed 3 nights in Jun 2023
Response from Oaks Management on 16 June 2023
Dear VasiliWe set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We hope you will give us another chance to welcome you in near future.Kind regards,Oaks Management

8/10 Good

Lorraine

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
There was a dirty nappy left in our bin when i got there....
Stayed 3 nights in Jun 2023
Response from Oaks Management on 13 June 2023
Dear Lorraine We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We hope you will give us another chance to welcome you in near future.Kind regards,Oaks Management

8/10 Good

YUAN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Walking few minutes to metro, but just the bowls , cups,and glass are not clean. Except these, overall is fine.
Stayed 8 nights in May 2023
Response from Oaks Management on 10 June 2023
Dear Yuan,Thank you sincerely for your valuable feedback and for choosing Oaks Sydney North Ryde. We hope to see you again!!!Kind regards,Oaks Management