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Reviews of Central Private Hotel

2.5 out of 5
Central Private Hotel
358 Elizabeth Street, Surry Hills, NSW

Reviews

7.2

Good

Rating 10 - Excellent. 98 out of 527 reviews" "
Rating 8 - Good. 207 out of 527 reviews" "
Rating 6 - Okay. 151 out of 527 reviews" "
Rating 4 - Poor. 52 out of 527 reviews" "
Rating 2 - Terrible. 19 out of 527 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Toatu

Business traveller
Liked: Cleanliness
Disliked: Amenities
Quiet and convenient
Stayed 10 nights in Nov 2023
Response from Jonathan on 2 Jan 2024
We are trying our best to fulfill the guest's expectations with the 2.5-star Hotel accommodation. Thank you for taking your valuable time to write to us. Your feedback is important to us and helps us to continuously improve our service.

4/10 Poor

Jeremy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Jonathan on 25 Oct 2023
We are trying our best to fulfill the guest's expectations with the 2.5-star Hotel accommodation. Thank you for taking your valuable time to write to us. Your feedback is important to us and helps us to continuously improve our service.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conviently located close to the central station. Staff were helpful.
Stayed 9 nights in Sep 2023
Response from Jonathan on 2 Oct 2023
Thank you for taking your valuable time to write to us. Your feedback is important to us and helps us to continuously improve our service. We are trying our best to fulfill the guest's expectations as the 2.5-star Hotel accommodation.

10/10 Excellent

Michelle

Stayed 3 nights in Jul 2023
Response from Jonathan on 29 Aug 2023
Thank you for taking your valuable time to write to us. Your feedback is important to us and helps us to continuously improve our service. We are trying our best to fulfill the guest's expectations as the 2.5-star Hotel accommodation.

4/10 Poor

Rachael

Business traveller
Liked: Staff & service
The staff were nice, and the room was fine, with a separate bathroom. Unfortunately there were some unsavory characters staying in and around the hotel, which made my stay rather unpleasant, including being verbally abused for making noise at one stage. The place seems to be used for government housing, and as a young woman traveling by myself, I did not feel overly safe in this accommodation.
Stayed 5 nights in Jul 2023
Response from Jonathan on 24 July 2023
Thank you for taking your valuable time to write to us. Your feedback is important to us and helps us to continuously improve our service. We are trying our best to fulfill the guest's expectations as the 2.5-star Hotel accommodation.

6/10 Okay

NELMAR

Nearest to CBD ang train station
Stayed 4 nights in Jun 2023
Response from Jonathan on 26 June 2023
Thank you for taking your valuable time to write to us. Your feedback is important to us and helps us to continuously improve our service. We are trying our best to fulfill the guest's expectations as the 2.5-star Hotel accommodation.

8/10 Good

Judi

Liked: Cleanliness, staff & service
Convenient location, staff friendly & obliging & good price for location. An extra blanket was required. Area felt sleazy & a bit unsafe at times at night. Noisy guests
Stayed 2 nights in Jun 2023
Response from Jonathan on 20 June 2023
Thank you for taking your valuable time to write to us. Your feedback is important to us and helps us to continuously improve our service. We are trying our best to fulfill the guest's expectations as the 2.5-star Hotel accommodation.

8/10 Good

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient with great staff. Good value for the location and amenities
Stayed 3 nights in Jun 2023
Response from Jonathan on 5 June 2023
Thank you for taking your valuable time to write to us. Your feedback is important to us and helps us to continuously improve our service. We are trying our best to fulfill the guest's expectations as the 2.5-star Hotel accommodation.

8/10 Good

Sandro

Liked: Cleanliness, staff & service
The room had a basic ensuite bathroom, kitchenette, small writing desk, air condition and wardrobe with hangers which served my requirements perfectly for a 4 day stay. The common area carpets were stained and room furniture was beaten up a bit but everything was generally clean, on first floor with no lift which was OK for me - reception offered to carry up my small suitcase to my room I declined. A cheap priced room that served my purpose very well, close walk to trains buses and tram.
Stayed 3 nights in May 2023
Response from Jonathan on 23 May 2023
Thank you for taking your valuable time to write to us. Your feedback is important to us and helps us to continuously improve our service. We are trying our best to fulfill the guest's expectations as the 2.5-star Hotel accommodation.

8/10 Good

Jacqui

Business traveller
Liked: Cleanliness
Neat and tidy. Reasonably priced. Basic. I've stayed twice, and would stay again. Once on level 1 and used a share bathroom upstairs. The second time I stayed upstairs and had an ensuite. Cost is very reasonable and despite reading negative comments online, it was fine. The location is near restaurants, and grocery and tobacco and alcohol shops and is opposite the light rail and Central Station.
Stayed 2 nights in May 2023
Response from Jonathan on 17 May 2023
Thank you for taking the time to write to us. Your feedback is important to us and helps us to continuously improve our service. We are trying our best to fulfill the guest's expectations as the 2.5-star Hotel accommodation.

10/10 Excellent

Wilhelm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is Close to Central Station. Only think wrong is the Stairs. No lift.
Stayed 4 nights in Apr 2023
Response from Jonathan on 26 Apr 2023
Thank you for taking the time to write to us. Your feedback is important to us and helps us to continuously improve our service.

10/10 Excellent

Patricia

Stayed 1 night in Apr 2023
Response from Jonathan on 20 Apr 2023
Thank you for your valuable time to leave the review. We are trying our best to fulfill the guest's expectations as the 2.5-star Hotel accommodation.Thank you for taking the time to write to us. Your feedback is important to us and helps us to continuously improve our service.

4/10 Poor

Therese Madeleine

Disliked: Cleanliness, property conditions & facilities
Whilst well located for trains and light railway, this is not a hotel, it's a hostel. The shared bathroom facilities only have curtains not lockable shower doors. The room I was in was extremely basic with a dented rusty fridge and torn curtain. Don't expect your bed to be made if you ask for clean sheets - it's not a hotel so you have to do it yourself. Apart from easy access to transport, the bin and towel is changed daily.
Stayed 5 nights in Mar 2023
Response from Jonathan on 20 Apr 2023
Thank you for your valuable time to leave the review. We are trying our best to fulfill the guest's expectations as the 2.5-star Hotel accommodation.Thank you for taking the time to write to us. Your feedback is important to us and helps us to continuously improve our service.

10/10 Excellent

Emily

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Brilliant service Lovely room Perfect location Couldn’t be happier
Stayed 4 nights in Mar 2023
Response from Jonathan on 9 Mar 2023
Thank you so much for your valuable time to leave the review. Our management team tries our best to fulfill the guest's expectations.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Jonathan on 8 Mar 2023
Thank you for your valuable time to leave the review. Our management always tries our best to fulfill the guest's expectations according to our grade as 2.5-star Hotel.

4/10 Poor

Carlos Medina

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The only GOOD thing about this property is the location because it is fabulous. Room is too small. not sink toilet, towels, shampoo, electric outlets are limited and wrong locations, ONE single light/lamp to entire room, just a horrible Hotel.
Stayed 10 nights in Feb 2023
Response from Jonathan on 8 Mar 2023
Thank you for your valuable time to leave the review. Our management always tries our best to fulfill the guest's expectations according to our grade as 2.5-star Hotel.

8/10 Good

Daisy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Perfect for a cheap weekend stay!
Stayed 2 nights in Feb 2023
Response from Jonathan on 27 Feb 2023
Thank you for taking your valuable time to make a review.

6/10 Okay

Mohammad

Travelled with family
Disliked: Amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2023
Response from Jonathan on 27 Feb 2023
Thank you for taking your valuable time to make a review.

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East access to public transport
Response from Jonathan on 27 Feb 2023
Thank you for taking your valuable time to make a review.

2/10 Terrible

Sanja

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the room and they did not let me in saying it is not booked. The staff was not nice toward me and I have mental disability. Not nice behaviour. My mum paid for me and they did not let me in.
Stayed 8 nights in Dec 2022

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Oct 2022

6/10 Okay

Rajesh, Camperdown

Liked: Cleanliness, staff & service
Too costly for the price and facilities
Stayed 1 night in Oct 2022

8/10 Good

mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance train station for me that was nice
Stayed 1 night in Jul 2022

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for, if you want five star stay at a Hilton, if you want central and cheap stay here. There are no issues with the property, it is cheap, very cheap and it is clean. Safe, clean cheap that is what it is and what you get.
Stayed 1 night in Jul 2022

8/10 Good

nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property convenient to the central station and most things.
Stayed 7 nights in May 2022

6/10 Okay

roshani

Stayed 1 night in Apr 2022

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
What a pleasant surprise. Super comfortable bed, helpful staff met me after hours. Great value.
Stayed 1 night in Feb 2022

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Filled my requirements
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hit and run
Great service, efficient getting to and from Central Station. Most cost-effective stay for a short trip.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It needs a Power Point close to the Table, as one can not Operate a Computer from the Table ore recharge Phone or Laptop from here., unless You have a long Extension Cord. which would be dangerous on the Floor
Stayed 4 nights in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had a very basic family room with bathroom. The price was cheap and it was clean. Hotel itself is in poor condition but suited our needs as we were only there to sleep for 1 night. Would not recommend it for a longer stay.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
15mins from uts.
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Only 53 dollars for private single room w shared facilities was a bargain. Room more spacious than expected and also sink in room so could brush teeth and things in room. I did however find a dead bug looked like a cricket inside my bedding other than that was all good .
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Very basic. Bed to soft. No milk provided. TV does not support the HD channels. Room clean
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, great for catching public transport. The hotel is old and rough around the edges but the staff are lovely and they keep the place really clean. It’s decent value for $ if u need a cheap place to crash for a short while.
Stayed 3 nights in Feb 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Upgrade room on arrival was a surprise. Quiet
Stayed 1 night in Jan 2021

10/10 Excellent

Narelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly
Staff amazing and kind Quiet Great value for price I stay here many times it's cheap, and convenient
Stayed 3 nights in Dec 2020

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, room comfort
Great value for money.
Great value for money.
Stayed 2 nights in Dec 2020

10/10 Excellent

Scott

Stayed 1 night in Dec 2020

6/10 Okay

Thomas

Stayed 6 nights in Nov 2020

4/10 Poor

Kan, Sydney Australia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff very nice and i was late because of on road accidents and such. But the motel road was discusting. It stunk so badly i have to go out and buy GLEN 20 DISINFECTANT. You couldnt use the fridge to put your food it as it stunk and was mouldy the laundry was clised and i needed to use the iron for my work cl o thes some one was noisy and going up and down the hallway. No lift to bring heavy items up stairs so i had to leave my scooter downstairs hopefully it didnt get taken. The smell in the room was so bad i was nearly sick from it. Lights from street were so bright i had to partly leave the curtains opened part way only 1 .i the staff was really good and sorry f o r being VERY late.But i will never go back there ag asin and i wont recomend it to any one it needs urgent repairs every where. because of the smell window opeed
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a quiet ensuite room for 4 nights, reasonable price near central train station, old building but clean and tidy
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
lovely and clean, only down side was noise from upstairs room
Stayed 1 night in Feb 2020

4/10 Poor

Rebecca

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to central station, the people making drug deals, getting arrested out front, and threatening to stab someone in the eyeball with a fork I could've done without. The floor in the room really needed a wash.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This place well located,and affordable. Other than that it is a no frills place
Stayed 2 nights in Dec 2019