Deluxe Room, Multiple Beds, Non Smoking, Balcony | Private kitchen
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Reviews of Best Western Casula Motor Inn

4 out of 5
Best Western Casula Motor Inn
667 Hume Highway, Casula, NSW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 277 out of 391 reviews" "
Rating 8 - Good. 98 out of 391 reviews" "
Rating 6 - Okay. 13 out of 391 reviews" "
Rating 4 - Poor. 3 out of 391 reviews" "
Rating 2 - Terrible. 0 out of 391 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mario, Coolgardie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and friendly. I would stay there again on my next trip.
Stayed 1 night in Feb 2024

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and very comfortable, clean room. We'd definitely stay there again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
Exceptional and friendly reception staff. The room was also kept in amazing condition, as well as a very clean and tidy room All sheets, blankets, pillows, towels, etc were fresh and clean Amazing stay
Stayed 1 night in Jan 2024
Response from Mary on 20 Feb 2024
Hi Jye, Thanks for taking the time to post your comments. We are so happy to hear about your stay. Hope to see you again next time you need accommodation in Casula. Kind Regards,

10/10 Excellent

Steve

Stayed 1 night in Jan 2024
Response from Mary on 20 Feb 2024
Hi Steve,Thank you for posting you rating. We appreciate you taking the time to post a review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and Kindness Motel
The Staff and Management were so nice and willing to go that extra mile to make our stay better. They were all helpful/polite/courteous the motel was clean comfortable and spacious only thing that I can comment on ( husband does not agree) was the water saving item in the showerhead did not give out the quick hard shower I am use to. My point is with one of those fittings you tend to use more water than if you had no fitting due to less water coming through. But apart from that I loved staying there.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Was a lovely place to stay, host was awesome, unit was clean and comfortable
Stayed 1 night in Oct 2023

8/10 Good

Brianna

Stayed 1 night in Oct 2023

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very amazing customer service. Easy parking. Very clean rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Stayed 2 nights in Sep 2023

6/10 Okay

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely almost new apartment very clean and presentable Personnel very obliging Beyond control very close to highway resulting in very high traffic noise during the night and early hours There was no micro way oven no toaster
Stayed 1 night in Sep 2023

10/10 Excellent

Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy friendly staff, I have stayed in a few other motels around this area and this is by far the best. Well done to the Manager and staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dunno
Stayed 2 nights in Aug 2023

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Mohammad Tarik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2023

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff who go out of their way to be helpful
Stayed 1 night in Aug 2023

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and close to everything. The only issue is when someone was leaving they scraped their car up aganst my partners car and this wasnt picked up until after we left.
Stayed 3 nights in Aug 2023

8/10 Good

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Super helpful and friendly staff.
Stayed 4 nights in Jul 2023

10/10 Excellent

les

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the room was very tidy/ clean. has been recently renovated. The shower head needs replacing. spraying water in every direction except down. happy to stay there again.
Stayed 1 night in Jul 2023
Response from Mary on 11 July 2023
Hi Les,Thank you for taking the time to post your valuable comments. As I write this, the shower head in question is being repaired. We apologize for any inconvenience this had on your stay. It is great to hear that you will stay with us again and look forward to providing you with a more comfortable stay next time. Sincere Regards,

10/10 Excellent

Andrea

Stayed 1 night in Jul 2023
Response from Mary on 11 July 2023
Hi Andrea, thank you for staying with us. We appreciate your 10/10 rating. We look forward to having you stay with us again. Best Regards,

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
On Friday night the people upstairs talked well into the night and kept us awake, you need to look into some thing to make sure guests are not disturbed by just general talking
Stayed 2 nights in Jun 2023
Response from Mary on 11 July 2023
Hi Carmel, we appreciate that you took the time to post your comments. We do our best to keep the noise levels down when required and if you had let us know we could have assisted immediately. We strive to make all Guests' stay a comfortable one, so we are sorry you were disturbed by the guests talking outside above you. Sincere Regards,

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Jun 2023
Response from Mary on 11 July 2023
Hi Adam,Thanks for letting us know about your stay. Hope to have you stay with us again in the future. Regards,

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Mary on 11 July 2023
Hi, thank you for rating your stay. We appreciate you taking the time to post a score. Kind Regards

10/10 Excellent

Adeneen

Stayed 1 night in May 2023
Response from Mary on 11 July 2023
Hi, Thankyou for your rating and we look forward to having you stay with us again when in Casula. Kind Regards, Mary

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good value for money
Stayed 1 night in May 2023
Response from Mary on 11 July 2023
Hi, we appreciate your feedback and look forward to having you stay with us again. Kind Regards, Mary

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Spacious room. Very clean
Stayed 1 night in Apr 2023

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of our room and obliging manager and staff!!
Stayed 1 night in Mar 2023

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and nice room
Stayed 1 night in Mar 2023

10/10 Excellent

Sheridan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable for an overnight stay with easy access to motorways.
Stayed 1 night in Mar 2023

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The whole experience was fantastic
Stayed 2 nights in Mar 2023

8/10 Good

Lynette

Liked: Staff & service, amenities, property conditions & facilities
Very clean and friendly.
Stayed 1 night in Feb 2023

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, rooms are more modern than others, Mary very friendly and helpful
Stayed 1 night in Feb 2023

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for where we needed to be. It's closeness to shops which is always helpful. It's easy to find address is it's telling point.
Stayed 2 nights in Jan 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with cleanliness, room size was very good and comfortable. The staff very friendly and do their best to ensure you have a great stay, we will be back.
Stayed 2 nights in Jan 2023

10/10 Excellent

Steven

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was clean and tidy and receptionist was very helpful
Stayed 1 night in Jan 2023

10/10 Excellent

Belinda, Dombarton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest service, very clean, comfy bed.
Stayed 1 night in Jan 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for stopping off the highway traveling through. Close to pub for dinner. Rooms very clean, bathroom modern and very clean and beds comfortable. Would definitely stay again.

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything we needed and the management were super accommodating
Stayed 1 night in Dec 2022

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy my stay at the Best Western Casula. The rooms are always clean, the staff are very friendly and accommodating. Highly recommend.

10/10 Excellent

jane

Stayed 1 night in Oct 2022

10/10 Excellent

Stacey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Sep 2022
Response from Mary on 30 Sept 2022
Hi Stacey,thank you for posting your rating. Kind Regards, Mary

10/10 Excellent

Ella

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, some noise from the traffic but otherwise a pleasant stay with a nice room
Stayed 1 night in Aug 2022
Response from Mary on 30 Sept 2022
Hi Ella, thank you for sharing your feedback. We really appreciate it. We look forward to assisting you with accommodation next time you are in Casula. Regards, Mary

10/10 Excellent

Hamid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joesph was an excellent host. All the rooms were spot on clean and very nicely done. Excellent Motel, and I was with the family. Spacious rooms.
Stayed 2 nights in Jul 2022

10/10 Excellent

Christopher, Lara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant place to stay and rest overnight. Staff where really helpful and very friendly. Room was great and clean and tidy I would stay there again
Stayed 1 night in Jul 2022

10/10 Excellent

ROBIN, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good will utilize again
Stayed 2 nights in Jul 2022

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room very clean & modern. Stayed 2 nights & the room cleaned on the 2nd day!
Stayed 2 nights in Jun 2022