Premier Inn in Sutton Coldfield from AU$98

"Quite disappointing stay. The facilities are very dated and the lift very creaky. One of the lifts (the left one) felt like your foot was going to go through the floor. Bed was like lying in cement and the pillows paper thin. Tv was small and dark. Room ventilation did nothing.. was very cold. The receptionist, Steve, was on his phone on Grindr most of the time we interacted. When he wasn’t on his phone he had all these receipts on the table and said the books hadn’t balanced that night so he was annoyed. Seemed like it would’ve been a better job to complete out of customer view. Breakfast was a mini croissant and some sliced cheese that looked like it had been out a while. The “yoghurt” looked like feta cheese and was not appetising at all. Very disappointing stay to be fair. No welcoming spirit from any of the night staff. The gents in the morning shift were a lot more friendlier. I knew it was a budget hotel , but the place looked like it needed a clean. "

"Everything was good, only the car park instruction was very unclear."

"Great room, great stay. Can't wait to visit again!"

"Excellent great hotel will stay again"

"Food was OUTSTANDING, as was food service and hotel reception staff. Everyone was so accomodating and friendly. Room was comfortable, location very pretty. Would stay again."

"Clean and very large room, lovely polite and helpful staff"

"Reception Check-in and porter to room very effecient. No O2 mobile phone signal in room. Room size compact. Described as "Superior King", but on entry definitely small and UK "King", ie:- 5ft. wide, not what I was expecting, ie:- 6ft wide. Bathroom not properly cleaned with dirt around bottom of shower screen and black mould on back of door and bottom of door frame rotten and black mould. Bench seating in restraunt had worn out PVC covered cusghions with some of the PVC covering missing. Food for Dinner and Breakfast satisfactory with poor service."

"Great location in the heart of Birmingham"

"Good value for a hotel within easy walking distance of the city centre. Quite a spacious room, but no drawers or cupboards. Some rooms face the ring road but ear plugs get rid of the traffic noise."